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Part Time Customer Support Jobs in Michigan (NOW HIRING)

TRANSIT LLC

Customer Service Rep

Kalamazoo, MI · On-site

$15 - $17/hr

Position Overview Maple Hill Auto Group is looking for a part-time Customer Advocate to help us ... You'll work closely with department managers and support the front desk when needed -- all while ...

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Part Time Customer Support information

What is a part time customer support?

A Part Time Customer Support job involves assisting customers with their inquiries, concerns, or issues regarding a company's products or services, usually via phone, email, or chat. The role is performed for fewer hours per week than a full-time position, offering flexibility for students, parents, or those seeking supplemental income. Responsibilities typically include answering questions, processing orders or returns, resolving complaints, and providing information about products or services. Strong communication skills, patience, and problem-solving abilities are important for success in this role. Schedules may vary and can include evenings or weekends depending on employer needs.

What are some common challenges faced by part time customer support representatives, and how can they be addressed?

Part-time customer support representatives often encounter challenges such as quickly adapting to varying shift schedules, staying updated on product or policy changes, and managing high volumes of customer inquiries within limited hours. To address these, it's important to maintain clear communication with supervisors, proactively review any internal updates between shifts, and utilize available training resources. Collaborating with full-time team members and leveraging knowledge bases can also help ensure consistent and efficient support for customers.

What is the difference between Part Time Customer Support vs Part Time Sales Associate?

AspectPart Time Customer SupportPart Time Sales Associate
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; sales skills
Work EnvironmentCall centers, retail, online supportRetail stores, malls, online retail
Employer & Industry UsageCustomer service departments across various industriesRetail and merchandise stores
Common Search & Comparison IntentCustomer support roles, support job differencesSales roles, retail jobs comparison

Part Time Customer Support focuses on assisting customers with inquiries, troubleshooting, and providing service, often in call centers or online platforms. In contrast, Part Time Sales Associate emphasizes selling products, engaging customers in retail environments, and meeting sales targets. While both roles require strong communication skills, customer support centers on service, whereas sales associates focus on sales performance.

What are the key skills and qualifications needed to thrive as a part time customer support representative?

To thrive as a Part Time Customer Support representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and adaptability are standout soft skills in this role. These skills and qualities ensure customers receive timely, effective assistance, which is crucial for maintaining satisfaction and loyalty.

What are the most commonly searched types of Customer Support jobs in Michigan?

The most popular types of Customer Support jobs in Michigan are:

What cities in Michigan are hiring for Part Time Customer Support jobs?

Cities in Michigan with the most Part Time Customer Support job openings:

Part Time Customer Support jobs near you
Infographic showing various Part Time Customer Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Specialist, Customer Support-Pharmacy-Part time

Trinityhealth

Dewitt, MI

Part-time

Re-posted 4 days ago

Job description

Employment Type:Part timeShift:Rotating ShiftDescription:

Purpose

The Specialist, Customer Support provides excellent customer service at the retail front store checkout and supports a welcoming, efficient store experience. Operates the cash register and point of sale system accurately, handles cash and electronic payments, and resolves routine customer issues within scope. Supports front-end merchandising by maintaining a clean, organized, and well-stocked checkout area, including impulse items, promotional displays, and customer-facing signage. This role is the face of the retail store. The quality of these interactions directly impacts customer satisfaction and the reputation of MercyOne. This position does not work in the pharmacy department and does not process prescriptions or access pharmacy workflows.

ESSENTIAL FUNCTIONS

  • Knows, understands, incorporates, and demonstrates the Trinity Health and MercyOne Mission, Vision, and Values in behaviors, practices, and decisions. Assists the pharmacist in outpatient prescription services, including retail, specialty pharmacy, home health care, and nursing home services, as assigned by location and role.

  • Provides consistently positive customer service at the front store register, including greeting customers, assisting with questions about store items, and creating a respectful and helpful checkout experience.

  • Operates the cash register and point of sale system, processes sales transactions accurately, and follows procedures for cash, credit, debit, and other payment types.

  • Follows cash handling standards, including drawer accountability, start and end of shift procedures, overage and shortage reporting, and secure handling of cash and receipts per policy.

  • Processes returns, exchanges, refunds, voids, and price adjustments within approved limits and escalates exceptions to the manager per policy.

  • Uses service recovery skills to address routine concerns, sets expectations for next steps, and escalates complaints or sensitive situations to the manager in a timely manner.

  • Maintains a clean, organized, and professional checkout area, including keeping counters clear, restocking bags and register supplies, and maintaining an orderly workspace for efficient service.

  • Supports front-end merchandising by stocking, facing, and rotating impulse items and front-register products, maintaining planograms or display instructions when provided, and ensuring promotional items and signage are accurate and presentable.

  • Assists with front store organization tasks, including light stocking, straightening shelves near the front end, checking outdates on front-end merchandise, and communicating low-stock or display issues to leadership.

Schedule:

  • 10 hours per week. Rotating shift- will also include working some nights and weekends.

MINIMUM QUALIFICATIONS

  • Must possess a comprehensive knowledge of retail customer service, cashier and point of sale operations, cash handling controls, and basic merchandising support for a front store environment, as normally obtained through a high school diploma or equivalent experience.

  • Must be 18 years of age or older.

  • Must be comfortable operating in a collaborative, shared leadership environment

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

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