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Customer Support Associate Jobs in Kalamazoo, MI

GT Independence

Customer Support Specialist

Sturgis, MI · On-site

$17.50/hr

As a Customer (Self Determination) Support Specialist or SDSS, you'll work on a team to deliver ... Associate degree preferred WORK ENVIRONMENT * Work is performed in a typical office (call center ...

Chico's FAS, Inc.

Support Associate - Chico's

Portage, MI · On-site

$16 - $20.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Portage, MI · On-site

$16.25 - $21/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

GT Independence

Customer Support Specialist I

Sturgis, MI · On-site

$17.50/hr

As a Customer (Self Determination) Support Specialist or SDSS, you'll work on a team to deliver ... Associate degree preferred WORK ENVIRONMENT * Work is performed in a typical office (call center ...

Home Depot

Store Support

Plainwell, MI · On-site

$12.25 - $15.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Plainwell, MI · On-site

$12.25 - $15.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Portage, MI

$14 - $17.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Three Rivers, MI · On-site

$13.75 - $17.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Portage, MI · On-site

$14 - $17.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Three Rivers, MI · On-site

$13.75 - $17.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Wesco

Service Support Minor #09

Plainwell, MI

$14 - $18/hr

A Service Associate is the face of Wesco to our customers. They work with their teams to provide an outstanding shopping experience. Using our mission statement and unifying principles as their ...

company1168

Service Support Minor #09

Plainwell, MI · On-site

$11.67/hr

Description A Service Associate is the face of Wesco to our customers. They work with their teams to provide an outstanding shopping experience. Using our mission statement and unifying principles as ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Kalamazoo, MI

Customer Support Associate information

See Kalamazoo, MI salary details

$10

$18

$25

How much do customer support associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer support associate in Kalamazoo, MI is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Kalamazoo, MI?

The most popular types of Customer Support jobs in Kalamazoo, MI are:

What are popular job titles related to Customer Support Associate jobs in Kalamazoo, MI?

For Customer Support Associate jobs in Kalamazoo, MI, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Kalamazoo, MI look for?

The top searched job categories for Customer Support Associate jobs in Kalamazoo, MI are:

What cities near Kalamazoo, MI are hiring for Customer Support Associate jobs?

Cities near Kalamazoo, MI with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Kalamazoo, MI as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,508 per year, or $18 per hour.

Customer Support Specialist

GT Independence

Sturgis, MI

$17.50/hr

Full-time

PTO

Re-posted 5 days ago

GT Independence rating

6.4

Company rating: 6.4 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

88th of 240 rated social care providers

Job description

Make a Meaningful Impact Every Day

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

Our Mission

To help people live a life of their choosing, regardless of age or ability.

GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2025/2026—a distinction reserved for top employers committed to outstanding employee experiences.

We offer a hybrid work schedule (2 days in the office, 3 days from home) AFTER 90 days of employment. The position could become fully remote after one year of employment.

As a Customer (Self Determination) Support Specialist or SDSS, you’ll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake holders.

Tasks and Responsibilities

  • Make and receive phone calls to support external and internal stakeholders
  • Enter information into databases, such as a call log, for effective record keeping
  • Prepare and send documents via DocuSign or email
  • Ensure the proper naming and saving of documents in the document management system
  • Assist customers in returning documents
  • Manage DocuSign accounts and support issues from the operations staff and customers
  • Ensure all compliance standards are met for audit purposes
  • Timesheet reviewing and time tracking
  • Accurately and efficiently complete payroll checklists for assigned agencies
  • Work with your team leader to identify strategies for reducing errors
  • Collaborate with your team to resolve rejected timesheet issues

EDUCATION

  • High School Diploma or GED required
  • Associate degree preferred

WORK ENVIRONMENT

  • Work is performed in a typical office (call center) setting. This position is based in Sturgis, Michigan.


As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.

Our operations team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose.

We value excellence, but we won’t micromanage to achieve it. If you are selfmotivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

Grow your career with us. Grow your impact with us.

___________

What Culture & Belonging Means at GT: Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.

What GT Independence employees say

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