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Customer Support Associate Jobs in Byron Center, MI

Chico's FAS

Support Associate - Chico's

Holland, MI · On-site

$12/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Soma

Kentwood, MI · On-site

$15.50 - $20.25/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! We ... The Support Associate is responsible for supporting a customer and product-focused sales culture ...

chicosfas

Support Associate - Chico's

Grand Rapids, MI · On-site

$16.25 - $21.25/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Grand Rapids, MI · On-site

$16.25 - $21.25/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Chico's

Grandville, MI · On-site

$15.25 - $19.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Grand Rapids, MI · On-site

$15.75 - $20.25/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Soma

Kentwood, MI · On-site

$15.75 - $20.25/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! We ... The Support Associate is responsible for supporting a customer and product-focused sales culture ...

Chico's FAS

Support Associate - Chico's

Grandville, MI · On-site

$15.25 - $19.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Soma

Support Associate - Soma

Grand Rapids, MI

$14 - $17.50/hr

Retail Sales Associate We are customer obsessed, innovative, and have the best culture in retail ... The Support Associate is responsible for supporting a customer and product-focused sales culture ...

Soma

Support Associate - Soma

Grand Rapids, MI

$14 - $17.50/hr

Retail Sales Associate We are customer obsessed, innovative, and have the best culture in retail ... The Support Associate is responsible for supporting a customer and product-focused sales culture ...

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Showing results 1-20

All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Byron Center, MI

Customer Support Associate information

See Byron Center, MI salary details

$10

$18

$25

How much do customer support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer support associate in Byron Center, MI is $18.20, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.96 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What cities near Byron Center, MI are hiring for Customer Support Associate jobs?

Cities near Byron Center, MI with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Byron Center, MI as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 3% Contract, and 2% Nights. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $37,861 per year, or $18.2 per hour.

Customer Support Associate

Great Lakes Division inc

Grand Rapids, MI • On-site

$16.75 - $23/hr

Full-time

Posted 2 days ago

New

Job description

Job Title: Entry-Level Customer Support Associate

Location: Grand Rapids, MI (In-Person)

Position Type: Full-Time


About UsThe Great Lakes Division works with American-made equipment and products while delivering reliable service and support to our customers. We are a growing team that values professionalism, strong communication, and helping our team grow through mentorship and advancement opportunities.


Position OverviewWe’re hiring a motivated Entry-Level Customer Service Representative to join our team in Grand Rapids. This is a great opportunity for someone looking to start or grow their career in a professional, team-oriented environment. No prior industry experience is required.


What You’ll Do

• Assist customers in person and over the phone

• Answer questions and provide helpful information about our product

• Resolve basic customer concerns and ensure a positive experience

• Keep records of customer interactions

• Work collaboratively with team members to support daily operations

What We’re Looking For

• Must be 18 or older

• Able to start immediately

• Reliable transportation to our Grand Rapids location

• Professional appearance and strong communication skills

• Team-oriented, dependable, and eager to learn

Preferred (Not Required)

• Experience in customer service, retail, hospitality, or sales

What We Offer

• Full-time schedule (Monday–Friday)

• Competitive entry-level pay + generous bonuses

• Weekend bonus opportunities available

• Supportive team environment

• Clear opportunities for advancement

If you're looking for a stable full-time opportunity with room to grow, we encourage you to apply and join our team at The Great Lakes Division. Our HR team typically reaches out within 24- 48 hrs to schedule an interview.