Customer Support Associate Jobs in Commerce, MI (NOW HIRING)

Actalent Services LLC is hiring an Employee Support Associate for a permanent role inside our engineering services organization (formerly EASi LLC) supporting our technical consultants with employment questions and processing their payroll on a weekly basis. The Services Support Associate (SSA) is instrumental in ensuring Actalent’s consultants and employees receive exceptional service in all areas of requests including payroll, benefits, time-off requests and other general employment questions. The Services Support Associate is instrumental in providing error-free payroll support to all employees and consultants. This position requires a professional with a strong blend of interpersonal and communication skills with strong attention to detail relative to overseeing the verification, monitoring, and processing of weekly payroll, auditing expense reports, addressing employee inquiries related to payroll, benefits, and other general questions, and ensuring adherence with company policies and procedures.

This individual will be based in our Troy engineering office (Big Beaver Rd) with flexibility to work remote 1 day per week.  

Essential Functions

• Oversee timecard collection, secure manager approvals, and facilitate communication with internal partners and consultants.
• Review and verify payroll and expenses for accuracy.
• Resolve payroll and invoicing issues including adjustments, check requests, and invoice discrepancies.
• Ensure the accurate and timely entry of work assignment starts, finishes, and updates in PeopleSoft.
• Act as the primary contact for all employee benefits inquiries and education, including medical, time-off accruals, 401K, and tuition reimbursement policies.
• Conduct offboarding in accordance with company policy and in partnership with Human Resources.
• Update employee information accurately in PeopleSoft.
• Execute personnel changes, promotions, and terminations by communicating with appropriate partners and update systems as required.
• Maintain relationships with colleagues, consultants and their corresponding managers to support organizational goals and promote collaboration.

Qualifications

• Bachelor's Degree in Human Resources, Business Administration or related field preferred
• Minimum 2 years of professional employee and/or client service experience required
• Skilled in identifying issues with limited information and inquiring with appropriate internal resources for further context to resolve
• Excellent prioritization, time-management and problem-solving skills
• Effective communication and initiative to provide timely follow-up
• Preferred experience supporting remote teams and virtual employees across multiple provinces
• Ability to provide strong customer service experience to internal employees while maintaining composure and professionalism in various situations
• Proven ability to take ownership of individual responsibilities to ultimately resolve questions and issues for others, delivering results and responses in a timely and anticipated fashion 
• Proficiency with Microsoft Office required

Compensation and Benefits

$45,000 starting base pay, $4,000 annual performance bonus potential, 4 weeks paid time-off (vacation/personal), 6 paid holidays, 401(k) w/company match, medical / dental / vision benefits #fte26

This is a Permanent position based out of Troy, MI.

The pay range for this position is $45000.00 - $45000.00/yr.

4 Weeks Paid Time-Off, 6 Paid Holidays, 401(k) w/company match, M/D/V Benefits

This is a hybrid position in Troy,MI.

This position is anticipated to close on Jul 28, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.