Customer Support Associate Jobs in Commerce, MI (NOW HIRING)

Go for WOW! At Duluth Trading Company, this is our standard of service. It’s about more than just selling products; it’s about treating customers right and creating special experiences. Behind every "WOW" moment on the sales floor is a well-organized, efficient, and dedicated stockroom team. As a Stockroom Associate, you are the backbone of our store's operation, ensuring we can deliver on our promise to every customer. A background previously with handling of freight, picking omni channel orders for delivery and BOPIS as well as organization and a sense of urgency is a big plus.

What You’ll Do:

As a Stockroom Associate, you'll be the crucial link between our merchandise and our customers. Your work ensures the store runs smoothly and is always ready to create a "WOW" experience.

• Freight and Inventory Management: Efficiently unload, sort, and process freight shipments. You'll manage the flow of merchandise from the truck to the stockroom and sales floor, ensuring everything is accounted for and organized.
• Customer Order Fulfillment: Accurately pick, pack, and process customer orders, including online purchases for in-store pickup and items shipping directly from our store. Your speed and accuracy directly impact the customer experience.
• Stockroom Operations: Maintain a clean, safe, and highly organized stockroom. This includes replenishing merchandise on the sales floor and ensuring the store team can easily find products.
• Support the Sales Team: Collaborate with sales associates by maintaining product availability and communicating about new arrivals and stock levels, empowering them to provide solution-oriented service.
• Uphold Standards: Adhere to all company policies for safety, merchandising, and cleanliness. You'll take pride in ensuring our operational standards are met every day.
• Assist as Needed: Perform other duties as directed by management to support the overall success of the store.

What We’re Looking For:

• High school diploma or equivalent.
• Retail experience is preferred but not necessary.
• Customer Centric.
• Takes pride in a job well done and shows ownership in the store.
• Operates with integrity and trust.
• Excellent communicator and listener.
• Collaborates and functions as part of a team.
• Performs other duties as directed.
• Authorized to work in the United States without sponsorship.

Environmental Factors:

• Must be able to stand or walk for up to eight hours a day.
• Frequent reaching and bending and twisting – below waist and above shoulders.
• Frequently required to use repetitive hand-to-finger motions and reach with hands and arms.
• Frequently lifting up to twenty pounds, occasionally lifting up to 40 pounds. Push/pull up to 20 lbs.
• Ability to climb ladders, reach and bend.
• Work in temperatures ranging from 50 - 85 degrees – especially in our stock room areas.
• Use of a computer/handheld up to 60 % of the time throughout the day.

Position Benefits and Perks

Our pursuit of a better way isn't just about our products—it's about our people too.  That's why our Dam Good Crew enjoys a comprehensive benefits package, designed to support their well-being and success.   

• 40% Employee Discount 

Position Compensation Outline

Compensation: $15.00 - 15.50/hour

Compensation listed is for this specific location and is based on several factors, including location, experience, and qualifications. Benefits and perks may have eligibility requirements and are subject to change.

The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job. Duluth Trading Company is an Equal Opportunity Employer. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

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Started in 1989, Duluth Trading Company exists to enable hard-working individuals to take on life with their own two hands. Folks that revel in doing it the hard way and celebrate finding a better way. We seek talented individuals who share these beliefs and are excited to further the Duluth Trading legacy with a digital-first mindset, always moving forward and always innovating.

From ingenious Duluth workwear, to comfortably capable Buck Naked Underwear, to outside-embracing AKHG, it’s all about the innovative gear and gadgets that equip customers for a more hands-on way of life.

Top-notch quality, immersive storytelling, outstanding customer service, and the shared belief that the go-all-in-and-dig-deep spirit exists with everyone are what sets Duluth Trading Co. apart. We seek talented folks looking to be part of a can-do team that’s hellbent on helping the world to gear up, get its hands dirty, and do.