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Customer Service Assistant Jobs in Michigan (NOW HIRING)

CJK Group, Inc.

Customer Service Assistant

Grand Rapids, MI · On-site

$16 - $22/hr

Customer Service Assistant Sheridan is a family of innovators and doers who are a part of something far greater than themselves. We value the craft and art of printing and the processes used to ...

Career Site

Customer Service Assistant

Grand Rapids, MI · On-site

$16 - $22/hr

Customer Service Assistant Sheridan is a family of innovators and doers who are a part of something far greater than themselves. We value the craft and art of printing and the processes used to ...

City of Troy

Customer Service Assistant

Troy, MI · On-site

$13.73 - $16/hr

Description Customer Service Assistant (Part-time) Recreation Department Starting at $13.73 - $16.00/hour Based on qualifications The Recreation Department offers high quality leisure programs and ...

City of Troy Michigan

Customer Service Assistant

Troy, MI · On-site

$13.73 - $16/hr

Description Customer Service Assistant (Part-time) Recreation Department Starting at $13.73 - $16.00/hour Based on qualifications The Recreation Department offers high quality leisure programs and ...

Trinity Health

Customer Service Assistant

Ann Arbor, MI · On-site

$17 - $23.25/hr

Customer Service Assistant Department: Reception Services Location: Trinity Health Ann Arbor Total Rewards and Benefits: * Competitive compensation, DAILYPAY * Benefits effective Day One! No waiting ...

Trinity Health

Customer Service Assistant

Ann Arbor, MI · On-site

$17 - $23.25/hr

Customer Service Assistant Department: Reception Services Location: Trinity Health Ann Arbor Total Rewards and Benefits: * Competitive compensation, DAILYPAY * Benefits effective Day One! No waiting ...

New

Customer Service

Be Seen First

Servicing - Customer Advocate

Livonia, MI · On-site

$16 - $22.85/hr

... payment. * Assist borrowers with approved resolution options, including: * * Reinstatements ... Meet or exceed quality, compliance, productivity, customer service, and collection performance ...

New

Customer Service

Be Seen First

Servicing - Customer Advocate

Livonia, MI · On-site

$16 - $22.85/hr

... payment. * Assist borrowers with approved resolution options, including: * * Reinstatements ... Meet or exceed quality, compliance, productivity, customer service, and collection performance ...

New

Downs Management LLC

Service Assistant

Dearborn, MI · On-site

$13.75 - $18.50/hr

The Service Assistant ensures that our Guests have an enjoyable dining experience by providing quality customer service. Service Assistants work in the dining room maintaining and enhancing the ...

Downs Management LLC

Service Assistant

Utica, MI · On-site

$13.75 - $18.25/hr

The Service Assistant ensures that our Guests have an enjoyable dining experience by providing quality customer service. Service Assistants work in the dining room maintaining and enhancing the ...

Downs Management LLC

Service Assistant

Novi, MI · On-site

$14 - $18.75/hr

The Service Assistant ensures that our Guests have an enjoyable dining experience by providing quality customer service. Service Assistants work in the dining room maintaining and enhancing the ...

Ford's Garage

Service Assistant

Novi, MI · On-site

$14 - $18.75/hr

The Service Assistant ensures that our Guests have an enjoyable dining experience by providing quality customer service. Service Assistants work in the dining room maintaining and enhancing the ...

Ford's Garage

Service Assistant

Dearborn, MI · On-site

$13.75 - $18.50/hr

The Service Assistant ensures that our Guests have an enjoyable dining experience by providing quality customer service. Service Assistants work in the dining room maintaining and enhancing the ...

Fords Garage

Service Assistant

Dearborn, MI · On-site

$13.75 - $18.50/hr

The Service Assistant ensures that our Guests have an enjoyable dining experience by providing quality customer service. Service Assistants work in the dining room maintaining and enhancing the ...

Fords Garage

Service Assistant

Utica, MI · On-site

$13.75 - $18.25/hr

The Service Assistant ensures that our Guests have an enjoyable dining experience by providing quality customer service. Service Assistants work in the dining room maintaining and enhancing the ...

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All JobsCustomer Service JobsCustomer Service Assistant JobsCustomer Service Assistant Jobs in Michigan

Customer Service Assistant information

See Michigan salary details

$10

$17

$24

How much do customer service assistant jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service assistant in Michigan is $17.45, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to handling customer inquiries, managing complaints, and meeting performance targets. However, the level of stress varies depending on the workload, company support, and individual skills in communication and problem-solving.
More about Customer Service Assistant jobs
What are the most commonly searched types of Customer Service jobs in Michigan? The most popular types of Customer Service jobs in Michigan are:
What are popular job titles related to Customer Service Assistant jobs in Michigan? For Customer Service Assistant jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Service Assistant jobs in Michigan look for? The top searched job categories for Customer Service Assistant jobs in Michigan are:
What cities in Michigan are hiring for Customer Service Assistant jobs? Cities in Michigan with the most Customer Service Assistant job openings:
Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,303 per year, or $17.5 per hour.

Customer Service Assistant

CJK Group, Inc.

Grand Rapids, MI • On-site

$16 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Assistant
Sheridan is a family of innovators and doers who are a part of something far greater than themselves. We value the craft and art of printing and the processes used to create and distribute the world's content. We care about each other, support each other, and provide every opportunity for training, growth, and developments. We work hard, we have fun, and we are proud of what we do.
Sheridan. Be part of something greater. Your career awaits...join us!
JOB SUMMARY:
  • Enter orders with complete job specifications into the core business system.
  • Process and prepare shipping and mailing instructions.
  • Process and route all proofs and materials supplied by customers.
  • Assist with processing change orders.
  • Gather information for Account Manager or Senior Account Manager.
  • Assist in creating and maintaining customer standing instructions and profiles.
  • Assist with entering specifications for Estimating.
  • Assist with incoming phone calls and e-mails.
  • An effort must be made to answer or resolve the customers' questions or concerns rather than simply taking a message for the Account Manager.
  • Assist in processing customer complaints.
  • Maintain an accurate and timely filing system of sample books/issues and master job files.
  • Take initiative to assist other teams when needed or low on work.
  • Provide desk coverage for the Account Manager and manage their duties when they are out of office.
  • Other duties as assigned, including but not limited to, miscellaneous errands, and special projects at request of Account Managers or Senior Account Managers.
BASIC QUALIFICATIONS:
  • Minimum high school diploma or GED along with some customer service experience. Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Ability to act with integrity, professionalism, and confidentiality.
  • Must possess a capacity and willingness to learn a variety of computer software applications including, but not limited to, order entry and job ticket systems.
  • Proficient with Microsoft Office Suite or related software.
DESIRED SKILLS AND ABILITIES:
  • Associate's degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year related experience and /or training; or equivalent combination of education and experience is preferred.
  • Familiarity with Technique Operating System.
PHYSICAL REQUIREMENTS:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.
  • Must be able to access and navigate each department at the organization's facilities.
WHY WORK FOR SHERIDAN?
  • Job training
  • Career advancement
  • College tuition up to $5,250 per year
  • Paid vacation & holidays
  • Competitive compensation
  • Medical (PPO and HSA Plans), Dental, Vision
  • Teledoc - convenient and no cost
  • Company paid basic life and AD&D insurance
  • Voluntary life
  • 401(k) with company match
  • Company paid short term disability
  • FSA Health and Dependent Care savings accounts
  • HSA Health saving account
  • EAP program

Sheridan is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you need assistance or a reasonable accommodation to apply for employment, please contact the location HR Manager at (616) 818-4396.
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