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Weekend Customer Support Jobs in Michigan (NOW HIRING)

GT Independence

Customer Support Specialist

Sturgis, MI · On-site

$17.50/hr

As a Customer (Self Determination) Support Specialist or SDSS, you'll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake ...

Randstad

Customer Support Specialist

Howell, MI

$19.50 - $20/hr

Background with 1 to 2 years of experience in customer service, call centers, administrative support, or retail settings. * Excellent verbal and written communication skills with the ability to ...

New

Tekton

Customer Support Specialist

Grand Rapids, MI · On-site

As a User Support Specialist, you will provide world-class support to end users so their entire ... Experience in customer service, data management, or related fields * Eligible to work in the United ...

AA2IT

Customer Support Rep

Jackson, MI · On-site

$23/hr

Customer Support Representative Customer Support Rep Pay Rate: $23/HR Location: 1100 Technology Dr, Jackson, MI 49201 Job Purpose: Manage customer service through the order fulfillment process. The ...

Autobooks

Customer Support Representative

Detroit, MI · On-site

$14.75 - $20/hr

Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and email. They look to you as their consultant and ...

Autobooks

Customer Support Representative

Detroit, MI · On-site

$20 - $23/hr

Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant ...

Autobooks, Inc.

Customer Support Representative

Detroit, MI · On-site

$15.75 - $21.50/hr

Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant ...

Braytech LLC

Be Seen First

Retail Customer Support Agent

Grand Rapids, MI · On-site

$650 - $1.0K/wk

Our Customer Support role is the first point of contact for our customers and is one of the most valued positions in our company! Responsible for providing excellent customer service, product ...

Vertafore

Customer Support Specialist I

East Lansing, MI · Hybrid

$36K/yr

S., Canada, and India. #LI-Hybrid Customer Support Specialists serve as the face of Vertafore and focus on the customer experience by identifying and resolving technical and non-technical product ...

New

Braytech LLC

Be Seen First

Retail Customer Support Agent

Grand Rapids, MI · On-site

$650 - $1.0K/wk

Our Customer Support role is the first point of contact for our customers and is one of the most valued positions in our company! Responsible for providing excellent customer service, product ...

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All JobsCustomer Support JobsWeekend Customer Support JobsWeekend Customer Support Jobs in Michigan

Weekend Customer Support information

What does a weekend customer support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a weekend customer support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the most commonly searched types of Customer Support jobs in Michigan?

The most popular types of Customer Support jobs in Michigan are:

What are popular job titles related to Weekend Customer Support jobs in Michigan?

For Weekend Customer Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Weekend Customer Support jobs in Michigan look for?

The top searched job categories for Weekend Customer Support jobs in Michigan are:

What cities in Michigan are hiring for Weekend Customer Support jobs?

Cities in Michigan with the most Weekend Customer Support job openings:

Weekend Customer Support jobs near you
Infographic showing various Weekend Customer Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 22% Part Time, 2% Temporary, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Customer Support Specialist

GT Independence

Sturgis, MI

$17.50/hr

Full-time

PTO

Re-posted 12 days ago

GT Independence rating

6.4

Company rating: 6.4 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

91st of 242 rated social care providers

Job description

Make a Meaningful Impact Every Day

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

Our Mission

To help people live a life of their choosing, regardless of age or ability.

GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2025/2026—a distinction reserved for top employers committed to outstanding employee experiences.

We offer a hybrid work schedule (2 days in the office, 3 days from home) AFTER 90 days of employment. The position could become fully remote after one year of employment.

As a Customer (Self Determination) Support Specialist or SDSS, you’ll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake holders.

Tasks and Responsibilities

  • Make and receive phone calls to support external and internal stakeholders
  • Enter information into databases, such as a call log, for effective record keeping
  • Prepare and send documents via DocuSign or email
  • Ensure the proper naming and saving of documents in the document management system
  • Assist customers in returning documents
  • Manage DocuSign accounts and support issues from the operations staff and customers
  • Ensure all compliance standards are met for audit purposes
  • Timesheet reviewing and time tracking
  • Accurately and efficiently complete payroll checklists for assigned agencies
  • Work with your team leader to identify strategies for reducing errors
  • Collaborate with your team to resolve rejected timesheet issues

EDUCATION

  • High School Diploma or GED required
  • Associate degree preferred

WORK ENVIRONMENT

  • Work is performed in a typical office (call center) setting. This position is based in Sturgis, Michigan.


As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.

Our operations team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose.

We value excellence, but we won’t micromanage to achieve it. If you are selfmotivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

Grow your career with us. Grow your impact with us.

___________

What Culture & Belonging Means at GT: Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.

What GT Independence employees say

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