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Chat Customer Service Representative Jobs in Michigan

Liquid Brand

Customer Service Representative

Wyoming, MI · On-site

$14.50 - $19.75/hr

Customer Solutions & Dispatcher Role We are seeking a motivated and organized professional to fill a dual-role position combining Customer Solutions Representative and Dispatcher responsibilities.

TTEC

Customer Service Representative

Dearborn, MI

$22/hr

Customer Service Representative Apply now Save jobSaved job Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Customer

Refloor

Customer Service Representative (CSR)

Troy, MI · On-site

$30/hr

Customer Service Representative (CSR) You don't know me... but I know you. You're not the type to sit around waiting for the day to end. You like being busy. You like winning. And you get frustrated

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All JobsChat Customer Service Representative JobsChat Customer Service Representative Jobs in Michigan

Chat Customer Service Representative information

See Michigan salary details

$8

$16

$23

How much do chat customer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for chat customer service representative in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat customer service representatives, and how can they be addressed?

Chat Customer Service Representatives often encounter challenges such as managing multiple conversations simultaneously, interpreting customer tone without verbal cues, and quickly accessing accurate information to resolve issues. Effective time management, strong written communication skills, and familiarity with the company's knowledge base are essential to overcoming these obstacles. Regular training and collaboration with teammates can also help representatives stay updated on products and best practices, ensuring efficient and empathetic customer support.

How do you become a chat customer service representative?

To become a chat customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with computer and internet use. Many employers require familiarity with customer service software and a quiet work environment, and some may prefer prior experience in customer support or related fields. Training is often provided by the employer to familiarize new hires with company-specific tools and protocols.

What does a chat customer service representative do?

A Chat Customer Service Representative assists customers by responding to their questions and concerns through online chat platforms. Their duties include providing information about products or services, resolving issues, processing orders, and ensuring customer satisfaction—all in real-time, text-based conversations. This role requires strong written communication skills, patience, and the ability to multitask, as representatives often handle multiple chats simultaneously. They may also document interactions and escalate complex problems to higher-level support when necessary.

What is the difference between Chat Customer Service Representative vs Customer Support Specialist?

AspectChat Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma; certifications like HDI or customer service courses can be beneficial
Work EnvironmentRemote or office-based, primarily communicating via live chatRemote or office-based, handling various communication channels including chat, email, and phone
Industry UsageCommon in e-commerce, tech, and retail sectorsUsed across multiple industries including tech, healthcare, and retail
Search & Comparison IntentFocuses on live chat support rolesBroader customer support roles including multiple communication channels

The main difference is that Chat Customer Service Representatives primarily handle live chat support, while Customer Support Specialists often manage multiple communication channels. Both roles require strong communication skills and customer service experience, but the Chat Customer Service Representative role is more specialized in real-time online chat interactions.

What are the key skills and qualifications needed to thrive as a chat customer service representative?

To thrive as a Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is often required. Exceptional patience, empathy, and multitasking skills help you effectively address customer concerns while managing several conversations at once. These skills ensure efficient, accurate, and positive customer interactions, which directly impact client satisfaction and company reputation.
What are popular job titles related to Chat Customer Service Representative jobs in Michigan? For Chat Customer Service Representative jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Chat Customer Service Representative jobs in Michigan look for? The top searched job categories for Chat Customer Service Representative jobs in Michigan are:
Chat Customer Service Representative jobs near you
Infographic showing various Chat Customer Service Representative job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Representative

North West Labs

Southfield, MI

$19 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Job description:

Customer Service Representative

Duties:

- Provide exceptional customer service to clients via phone, email, and chat
- Answer customer inquiries and resolve issues in a timely and professional manner
- Assist customers with product information, pricing, and order processing
- Upsell additional products or services to customers when appropriate
- Communicate effectively in English and Spanish (multilingual or bilingual skills preferred)
- Analyze customer needs and recommend suitable solutions
- Maintain accurate customer records and update information as needed
- Follow company policies and procedures to ensure customer satisfaction
- Collaborate with team members to achieve department goals

Skills:

- Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Ability to empathize with customers and provide effective solutions
- Sales-oriented mindset with the ability to upsell products or services
- Proficiency in English and Spanish (additional languages are a plus)
- Strong problem-solving and analytical abilities
- Detail-oriented with excellent organizational skills
- Ability to work well under pressure in a fast-paced environment

Shift: 10am - 6pm Monday - Friday

If you are a motivated individual who is passionate about providing exceptional customer service, we want to hear from you! Join our team as a Customer Service Representative and contribute to our mission of delivering outstanding support to our valued customers.

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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