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Chat Customer Service Representative Jobs in Michigan

Copart, Inc.

Customer Service Representative

Wayland, MI · On-site

$18 - $20.29/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and ... Position may expand to include Chat and Email Customer Support. Answer and place calls in a ...

FastSigns

Customer Service Representative

Rochester, MI · On-site

$17 - $20/hr

FASTSIGNS #381901 is hiring for a Customer Service Representative to join our team! Benefits/Perks ... Gmail, Chat, Gemini) * 2-3 years of retail or counter sales experience preferred * High school ...

M37AUCTIONCOM LLC

Be Seen First

Customer Service Representative

Caledonia, MI · On-site

$13 - $19/hr (+ commission)

As a Customer Service Representative, you will be the first point of contact for our customers ... Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

M37AUCTIONCOM LLC

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Customer Service Representative

Caledonia, MI · On-site

$13 - $19/hr (+ commission)

As a Customer Service Representative, you will be the first point of contact for our customers ... Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

McLaren

Customer Service Representative

Flint, MI · On-site

$15.50 - $21.25/hr

We are looking for a Customer Service Representative, to join in leading the organization forward ... chat and/or face-to-face. Preferred: * One (1) year experience in a physician health care office ...

TEKsystems

Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

... customer service experience and a desire to grow. Key Responsibilities * Provide exceptional ... Approximately 20% chat, email, and case documentation Required Qualifications * 1-2+ years of ...

Percepta

Customer Service Representative

Dearborn, MI

$22/hr

Customer Service Representative (04DBI) US-MI- DearbornDescription Drive your career forward with ... video chat, or online messaging. During a Typical Day, You'll * Deliver exceptional, high-quality ...

Micro Auto Paint & Supplies, Inc.

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Customer Service Representative

Highland Park, MI · On-site

$17/hr

We are seeking a Customer Service Representative to join our Micro Auto Group team! Hours: Monday ... Responsibilities: · Provide customer service by phone, email, and eBay online chat. · Assist ...

TTEC

Customer Service Representative

Dearborn, MI

$22/hr

Customer Service Representative Apply now Save jobSaved job Drive your career forward with Percepta ... video chat, or online messaging. During a Typical Day, Youll * Deliver exceptional, high-quality ...

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Showing results 1-20

All JobsChat Customer Service Representative JobsChat Customer Service Representative Jobs in Michigan

Chat Customer Service Representative information

See Michigan salary details

$8

$16

$23

How much do chat customer service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for chat customer service representative in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What does a chat customer service representative do?

A Chat Customer Service Representative assists customers by responding to their questions and concerns through online chat platforms. Their duties include providing information about products or services, resolving issues, processing orders, and ensuring customer satisfaction—all in real-time, text-based conversations. This role requires strong written communication skills, patience, and the ability to multitask, as representatives often handle multiple chats simultaneously. They may also document interactions and escalate complex problems to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat customer service representative?

To thrive as a Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is often required. Exceptional patience, empathy, and multitasking skills help you effectively address customer concerns while managing several conversations at once. These skills ensure efficient, accurate, and positive customer interactions, which directly impact client satisfaction and company reputation.

What are some common challenges faced by chat customer service representatives, and how can they be addressed?

Chat Customer Service Representatives often encounter challenges such as managing multiple conversations simultaneously, interpreting customer tone without verbal cues, and quickly accessing accurate information to resolve issues. Effective time management, strong written communication skills, and familiarity with the company's knowledge base are essential to overcoming these obstacles. Regular training and collaboration with teammates can also help representatives stay updated on products and best practices, ensuring efficient and empathetic customer support.

What is the difference between Chat Customer Service Representative vs Customer Support Specialist?

AspectChat Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma; certifications like HDI or customer service courses can be beneficial
Work EnvironmentRemote or office-based, primarily communicating via live chatRemote or office-based, handling various communication channels including chat, email, and phone
Industry UsageCommon in e-commerce, tech, and retail sectorsUsed across multiple industries including tech, healthcare, and retail
Search & Comparison IntentFocuses on live chat support rolesBroader customer support roles including multiple communication channels

The main difference is that Chat Customer Service Representatives primarily handle live chat support, while Customer Support Specialists often manage multiple communication channels. Both roles require strong communication skills and customer service experience, but the Chat Customer Service Representative role is more specialized in real-time online chat interactions.

How do you become a chat customer service representative?

To become a chat customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or messaging platforms. Some employers may require previous customer service experience or training in specific tools like live chat software. Certifications in customer service or communication can enhance job prospects.

What are popular job titles related to Chat Customer Service Representative jobs in Michigan?

For Chat Customer Service Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Chat Customer Service Representative jobs in Michigan look for?

The top searched job categories for Chat Customer Service Representative jobs in Michigan are:

Chat Customer Service Representative jobs near you
Infographic showing various Chat Customer Service Representative job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Representative

Copart, Inc.

Wayland, MI • On-site

$18 - $20.29/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Copart rating

6.7

Company rating: 6.7 out of 10

Based on 109 frontline employees who took The Breakroom Quiz

12th of 19 rated auctioneers

Job description

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.
Required Skills and Experience:
  • One year of office support experience in a customer service role preferred
  • High School diploma
  • Excellent customer service skills and attitude
  • Excellent written and verbal skills
  • Proficient with office equipment
  • Attention to detail
  • Problem-solving
  • Computer proficiency - MS Suite
  • Typing speed 45WPM
  • Professional appearance
  • Ability to multi-task in a fast-paced environment
  • Bilingual skills a plus
  • Occasional overtime as needed

Pay $18.00 - $20.29
Benefits Summary:
• Medical/Dental/Vision
• 401k plus a company match
• ESPP - Employee Stock Purchase Plan
• EAP - Employee Assistance Program (no cost to you)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
  • E-verify Participation
  • Right to Work

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