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Chat Customer Service Representative Jobs in Michigan

Percepta

Customer Service Representative

Dearborn, MI · On-site

$22/hr

As a Customer Service Representative working onsite in Allen Park, Michigan , you'll be part of ... video chat, or online messaging. During a Typical Day, You'll * Deliver exceptional, high-quality ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Dearborn, MI · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Versatrans

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Customer Service Representative

Plymouth, MI · On-site

$18 - $21/hr

We are seeking a Customer Service Representative whose primary goal will be to acquire new clients while maintaining strong relationships with existing ones. Customer Service Representative are ...

Miller Warehousing Services, Inc.

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Customer Service Representative

Jackson, MI · On-site

$18.75 - $25/hr

If you have experience as an inside Customer Service Representative, then we want YOU to Apply Now ! Apply Now if you want to join the Trinity Holding, Inc. team! Trinity Holding, Inc. offers: * $18 ...

Percepta

Customer Service Representative

Dearborn, MI

$22/hr

As a Customer Service Representative working onsite in Allen Park, Michigan , you'll be part of ... video chat, or online messaging. During a Typical Day, You'll * Deliver exceptional, high-quality ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Dearborn, MI · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Percepta

Customer Service Representative

Dearborn, MI · On-site

$22/hr

As a Customer Service Representative working onsite in Allen Park, Michigan , you'll be part of ... video chat, or online messaging. During a Typical Day, You'll * Deliver exceptional, high-quality ...

Emterra Environmental USA

Customer Service Rep

Flint, MI · On-site

$15.50 - $21.25/hr

Customer Service Representative Emterra Environmental USA Corp is a leading provider of integrated recycling resource management and waste disposal solutions to various sectors, including industrial ...

Molly Maid

Customer Service Representative

Livonia, MI · On-site

$640 - $720/wk

Customer Service Representative Molly Maid of Livonia Our amazing team is looking for a new Customer Service Representative! As a Customer Service Representative, you are an important member of the ...

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All JobsChat Customer Service Representative JobsChat Customer Service Representative Jobs in Michigan

Chat Customer Service Representative information

See Michigan salary details

$8

$16

$23

How much do chat customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for chat customer service representative in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat customer service representatives, and how can they be addressed?

Chat Customer Service Representatives often encounter challenges such as managing multiple conversations simultaneously, interpreting customer tone without verbal cues, and quickly accessing accurate information to resolve issues. Effective time management, strong written communication skills, and familiarity with the company's knowledge base are essential to overcoming these obstacles. Regular training and collaboration with teammates can also help representatives stay updated on products and best practices, ensuring efficient and empathetic customer support.

How do you become a chat customer service representative?

To become a chat customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with computer and internet use. Many employers require familiarity with customer service software and a quiet work environment, and some may prefer prior experience in customer support or related fields. Training is often provided by the employer to familiarize new hires with company-specific tools and protocols.

What does a chat customer service representative do?

A Chat Customer Service Representative assists customers by responding to their questions and concerns through online chat platforms. Their duties include providing information about products or services, resolving issues, processing orders, and ensuring customer satisfaction—all in real-time, text-based conversations. This role requires strong written communication skills, patience, and the ability to multitask, as representatives often handle multiple chats simultaneously. They may also document interactions and escalate complex problems to higher-level support when necessary.

What is the difference between Chat Customer Service Representative vs Customer Support Specialist?

AspectChat Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma; certifications like HDI or customer service courses can be beneficial
Work EnvironmentRemote or office-based, primarily communicating via live chatRemote or office-based, handling various communication channels including chat, email, and phone
Industry UsageCommon in e-commerce, tech, and retail sectorsUsed across multiple industries including tech, healthcare, and retail
Search & Comparison IntentFocuses on live chat support rolesBroader customer support roles including multiple communication channels

The main difference is that Chat Customer Service Representatives primarily handle live chat support, while Customer Support Specialists often manage multiple communication channels. Both roles require strong communication skills and customer service experience, but the Chat Customer Service Representative role is more specialized in real-time online chat interactions.

What are the key skills and qualifications needed to thrive as a chat customer service representative?

To thrive as a Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is often required. Exceptional patience, empathy, and multitasking skills help you effectively address customer concerns while managing several conversations at once. These skills ensure efficient, accurate, and positive customer interactions, which directly impact client satisfaction and company reputation.
What are popular job titles related to Chat Customer Service Representative jobs in Michigan? For Chat Customer Service Representative jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Chat Customer Service Representative jobs in Michigan look for? The top searched job categories for Chat Customer Service Representative jobs in Michigan are:
Chat Customer Service Representative jobs near you
Infographic showing various Chat Customer Service Representative job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Representative

Percepta

Dearborn, MI • On-site

$22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Percepta rating

5.9

Company rating: 5.9 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

37th of 71 rated call and contact centers

Job description

Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Customer Service Representative working onsite in Allen Park, Michigan, you'll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture.
What You'll Be Doing
The Customer Service Representative plays a key role in building trust and delivering exceptional support as a knowledgeable expert on an innovative new program designed to empower consumers with mobility challenges. This forward-thinking initiative offers a seamless, modern way to connect with users through a social media-based platform-supporting them by phone, video chat, or online messaging.
During a Typical Day, You'll
  • Deliver exceptional, high-quality support in every member interaction, ensuring a positive and seamless experience.
  • Provide clear, thoughtful guidance and expert advice to members navigating the program.
  • Diagnose issues efficiently and resolve them with a focus on education, empowerment, and long-term understanding.
  • Collaborate with legacy application owners to troubleshoot and resolve complex issues.
  • Investigate and resolve billing and payment-related inquiries with accuracy and care.
  • Own the end-to-end member experience, making sound judgment calls on escalation while ensuring timely and effective resolution.
  • Act as a trusted guide, helping members confidently navigate an innovative, technology-driven experience.
  • Contribute ideas and improvements that enhance the program and strengthen member satisfaction and loyalty.

What You Bring to the Role
  • High school diploma required; an associate or bachelor's degree is a plus
  • 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing
  • A passion for exceptional customer service, the automotive Industry, and cutting-edge technology
  • Excellent communication skills - both verbal and written
  • Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.

What You Can Expect
  • Starting pay rate of $16.00 per hour; some positions may pay up to $22.00 per hour (based on experience and other factors)
  • Health/Dental/Vision/Life Insurance, with Flexible Spending Account (FSA) and Health Savings Account (HSA) options
  • Traditional 401(k) Retirement Plan
  • Vacation/Sick Time and Paid Holidays
  • Tuition Reimbursement and Training & Development Programs (Percepta College)
  • Employee Assistance Program (EAP)
  • Employee Discount Program
  • Award-Winning Employee Rewards & Recognition Program (Perci Perks)

About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
  • Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow.
  • Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction.
  • Leave it better - We take ownership and leave every process, person, and place better than we found it.
  • Win together - We succeed as one-celebrating, supporting, and showing up for each other.
  • Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
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