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Chat Customer Service Representative Jobs in Michigan

A1 Services

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

Customer Service Representative A-1 Mechanical is currently looking for a Customer Service Representative. This position offers the training necessary to establish you in a reputable trade, and ...

Continuum Services

Customer Service Representative

Detroit, MI · On-site

$15.75 - $21.50/hr

Customer Service Representative Job Summary: We are seeking a detail-oriented and organized Customer Service Representative to join our team. In this role, you will be responsible for managing ...

Q5 Connections

Customer Service Representative

Kalamazoo, MI · On-site

$15.25 - $20.50/hr

Customer Service Representative Kalamazoo, MI, United States $ 11.00 - 13.00 (US Dollar) Job Openings Customer Service Representative About the Job Customer Service Representative We are seeking a ...

DuPont

Customer Service Representative

Midland, MI · On-site

$12.50 - $17/hr

A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver excellent customer service. The CSR has complete ownership of the order ...

New

Dupont

Customer Service Representative

Midland, MI · Hybrid

$13.75 - $18.75/hr

A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver excellent customer service. The CSR has complete ownership of the order ...

New

Sharecare

Lead Customer Service Rep

Lansing, MI · On-site

... chat, email, or fax.?? * Provide support for the customer service team through the manning and ... Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with ...

State Savings Bank

Customer Service Representative

Beulah, MI · On-site

$15.25 - $21/hr

Customer Service Representative A State Savings Bank Customer Service Representative exemplifies a "Yes, I can!" approach to customer service and is responsible for providing prompt and efficient ...

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All JobsChat Customer Service Representative JobsChat Customer Service Representative Jobs in Michigan

Chat Customer Service Representative information

See Michigan salary details

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How much do chat customer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for chat customer service representative in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat customer service representatives, and how can they be addressed?

Chat Customer Service Representatives often encounter challenges such as managing multiple conversations simultaneously, interpreting customer tone without verbal cues, and quickly accessing accurate information to resolve issues. Effective time management, strong written communication skills, and familiarity with the company's knowledge base are essential to overcoming these obstacles. Regular training and collaboration with teammates can also help representatives stay updated on products and best practices, ensuring efficient and empathetic customer support.

How do you become a chat customer service representative?

To become a chat customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with computer and internet use. Many employers require familiarity with customer service software and a quiet work environment, and some may prefer prior experience in customer support or related fields. Training is often provided by the employer to familiarize new hires with company-specific tools and protocols.

What does a chat customer service representative do?

A Chat Customer Service Representative assists customers by responding to their questions and concerns through online chat platforms. Their duties include providing information about products or services, resolving issues, processing orders, and ensuring customer satisfaction—all in real-time, text-based conversations. This role requires strong written communication skills, patience, and the ability to multitask, as representatives often handle multiple chats simultaneously. They may also document interactions and escalate complex problems to higher-level support when necessary.

What is the difference between Chat Customer Service Representative vs Customer Support Specialist?

AspectChat Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma; certifications like HDI or customer service courses can be beneficial
Work EnvironmentRemote or office-based, primarily communicating via live chatRemote or office-based, handling various communication channels including chat, email, and phone
Industry UsageCommon in e-commerce, tech, and retail sectorsUsed across multiple industries including tech, healthcare, and retail
Search & Comparison IntentFocuses on live chat support rolesBroader customer support roles including multiple communication channels

The main difference is that Chat Customer Service Representatives primarily handle live chat support, while Customer Support Specialists often manage multiple communication channels. Both roles require strong communication skills and customer service experience, but the Chat Customer Service Representative role is more specialized in real-time online chat interactions.

What are the key skills and qualifications needed to thrive as a chat customer service representative?

To thrive as a Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is often required. Exceptional patience, empathy, and multitasking skills help you effectively address customer concerns while managing several conversations at once. These skills ensure efficient, accurate, and positive customer interactions, which directly impact client satisfaction and company reputation.
What are popular job titles related to Chat Customer Service Representative jobs in Michigan? For Chat Customer Service Representative jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Chat Customer Service Representative jobs in Michigan look for? The top searched job categories for Chat Customer Service Representative jobs in Michigan are:
Chat Customer Service Representative jobs near you
Infographic showing various Chat Customer Service Representative job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Representative

A1 Services

Lansing, MI • On-site

$16.25 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Customer Service Representative

A-1 Mechanical is currently looking for a Customer Service Representative. This position offers the training necessary to establish you in a reputable trade, and create career growth potential. Our company was established in 1983, and we provide HVAC Repair, Replacement and Installation services. The services we provide range from new construction installations of single family, multifamily and commercial fields. To HVAC technical repairs, or retro installations for customers who've purchased a new furnace, or air conditioner.

You'll learn the entire process of a Customer Service Rep from taking calls, understanding various questions with the capability of answering them. Scheduling appointed calls to the service technicians and following the designed system of our service department.

  • Deliver a 5 star experience every day to every customer and employee - always communicate positively with integrity, professionalism, and empathy.
  • Be proactive, and problem solve customer situations with the technician. While also providing minor HVAC support to the customer.
  • Respond, communicate, and solve customers concerns urgently and professionally.
  • Understand the dispatch board and making sure the technicians are efficient with their calls.
  • Coordinate customer and vendor calls to the A-1 Mechanical team.
  • Reschedule conflicting calls when necessary.
  • Review the after hour calls, get with the on call technician for necessary notes.
  • Maximize technician efficiency and customer experience for routing and experience level.
  • Ensure great customer service by communicating and notifying customer of arrivals, and delays.
  • Coordinate and schedule part replacement jobs.
  • Watch GPS for dispatching purposes and inform customers of technicians route to call location if necessary.

Position Benefits:

  • Health, Dental and Vision Insurance
  • Holiday, and Paid Vacation
  • Life Insurance
  • Long and Short Term Disability Insurance
  • 401k with match

Required Qualifications:

  • High School Diploma or equivalent
  • Willingness to learn and work hard

Preferred Qualifications:

  • Technically inclined, understand all general Microsoft Office applications

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