ZipRecruiter

Log In

1

Chat Customer Service Representative Jobs in Michigan

A1 Services

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

Customer Service Representative A-1 Mechanical is currently looking for a Customer Service Representative. This position offers the training necessary to establish you in a reputable trade, and ...

A1 Services

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

Customer Service Representative A-1 Mechanical is currently looking for a Customer Service Representative. This position offers the training necessary to establish you in a reputable trade, and ...

TEKsystems

Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

Serve as a product expert for electric vehicles and related services * Assist customers via phone, chat, and email with questions regarding vehicle features, ordering, reservations, charging ...

KYYBA

Be Seen First

Customer Service Representative

Auburn Hills, MI · On-site

$30 - $31/hr

The CSR has complete ownership of the order management process from initial order entry to product delivery for her/his dedicated accounts. The CSR interfaces with customers as well as internal and ...

New

Dupont

Customer Service Representative

Midland, MI · Hybrid

$13.75 - $18.75/hr

A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver excellent customer service. The CSR has complete ownership of the order ...

Adecco

Customer Service Representative

Lansing, MI · On-site

$19/hr

... Service Agents supporting its growing online lottery and gaming business ... This role supports customers through phone, chat, and email , helping with account questions ...

Air Lift Company

Customer Service Representative

Lansing, MI · On-site

$14.25 - $19.50/hr

Customer Service Representative Air Lift, a third-generation family-owned company, was founded in 1949 in Lansing, Michigan. Air Lift supplies the automotive aftermarket with load assist products and ...

Air Lift Company

Customer Service Representative

Lansing, MI · On-site

$14.25 - $19.50/hr

Customer Service Representative Air Lift, a third-generation family-owned company, was founded in 1949 in Lansing, Michigan. Air Lift supplies the automotive aftermarket with load assist products and ...

Percepta

Customer Service Representative

Dearborn, MI · On-site

$22/hr

As a Customer Service Representative working onsite in Allen Park, Michigan , you'll be part of ... video chat, or online messaging. During a Typical Day, You'll * Deliver exceptional, high-quality ...

Percepta

Customer Service Representative

Dearborn, MI

$22/hr

As a Customer Service Representative working onsite in Allen Park, Michigan , you'll be part of ... video chat, or online messaging. During a Typical Day, You'll * Deliver exceptional, high-quality ...

previous pagenext page

Showing results 21-40

All JobsChat Customer Service Representative JobsChat Customer Service Representative Jobs in Michigan

Chat Customer Service Representative information

See Michigan salary details

$8

$16

$23

How much do chat customer service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for chat customer service representative in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What does a chat customer service representative do?

A Chat Customer Service Representative assists customers by responding to their questions and concerns through online chat platforms. Their duties include providing information about products or services, resolving issues, processing orders, and ensuring customer satisfaction—all in real-time, text-based conversations. This role requires strong written communication skills, patience, and the ability to multitask, as representatives often handle multiple chats simultaneously. They may also document interactions and escalate complex problems to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat customer service representative?

To thrive as a Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is often required. Exceptional patience, empathy, and multitasking skills help you effectively address customer concerns while managing several conversations at once. These skills ensure efficient, accurate, and positive customer interactions, which directly impact client satisfaction and company reputation.

What are some common challenges faced by chat customer service representatives, and how can they be addressed?

Chat Customer Service Representatives often encounter challenges such as managing multiple conversations simultaneously, interpreting customer tone without verbal cues, and quickly accessing accurate information to resolve issues. Effective time management, strong written communication skills, and familiarity with the company's knowledge base are essential to overcoming these obstacles. Regular training and collaboration with teammates can also help representatives stay updated on products and best practices, ensuring efficient and empathetic customer support.

What is the difference between Chat Customer Service Representative vs Customer Support Specialist?

AspectChat Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma; certifications like HDI or customer service courses can be beneficial
Work EnvironmentRemote or office-based, primarily communicating via live chatRemote or office-based, handling various communication channels including chat, email, and phone
Industry UsageCommon in e-commerce, tech, and retail sectorsUsed across multiple industries including tech, healthcare, and retail
Search & Comparison IntentFocuses on live chat support rolesBroader customer support roles including multiple communication channels

The main difference is that Chat Customer Service Representatives primarily handle live chat support, while Customer Support Specialists often manage multiple communication channels. Both roles require strong communication skills and customer service experience, but the Chat Customer Service Representative role is more specialized in real-time online chat interactions.

How do you become a chat customer service representative?

To become a chat customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or messaging platforms. Some employers may require previous customer service experience or training in specific tools like live chat software. Certifications in customer service or communication can enhance job prospects.

What are popular job titles related to Chat Customer Service Representative jobs in Michigan?

For Chat Customer Service Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Chat Customer Service Representative jobs in Michigan look for?

The top searched job categories for Chat Customer Service Representative jobs in Michigan are:

Chat Customer Service Representative jobs near you
Infographic showing various Chat Customer Service Representative job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Representative

Shively Diversified Management Services

Saginaw, MI • On-site

$15 - $20.25/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 7 days ago

Job description

Do you excel at delivering exceptional customer service? If so, we have a spot on our team for a Customer Service Representative. We are looking for a Customer Service Representative (CSR) who will engage with our customers, provide exceptional service, and ideally has some purchasing or inventory management knowledge.

Responsibilities:
Create and track sales orders, purchase orders, and invoices
Maintain a high level of professionalism with customers demonstrating excellent customer service
Ensure orders are input accurately and follow up on missing information and open orders
Control and manage incoming and outgoing documents
Respond to customer questions with accurate and relevant information promptly

Requirements

  • A high school diploma and 1-3 years of customer service experience is preferred
  • Able to complete assigned tasks working with little to no supervision
  • Good written and oral communication skills and excellent organizational skills
  • Experience using Microsoft Word, Excel, and Outlook
  • Knowledge of purchasing or inventory management is desirable
  • Good interpersonal and leadership skills
  • Able to sit or walk for extended periods of time and lift up to 35 pounds unassisted repeatedly throughout the day
  • Comply with all safety guidelines to ensure a safe work environment
  • Successfully pass the required pre-employment background check and drug screen

Benefits

Medical Insurance, Dental Insurance, Vision Insurance, and PTO

Apply