Lansing, MI · On-site
$19/hr
This role supports customers through phone, chat, and email , helping with account questions, payments, technical issues, games, and general troubleshooting. The ideal candidate is customer-focused ...
Lansing, MI · On-site
$19/hr
This role supports customers through phone, chat, and email , helping with account questions, payments, technical issues, games, and general troubleshooting. The ideal candidate is customer-focused ...
This role supports customers through phone, chat, and email , helping with account questions, payments, technical issues, games, and general troubleshooting. The ideal candidate is customer-focused ...
Quick apply
This role supports customers through phone, chat, and email , helping with account questions, payments, technical issues, games, and general troubleshooting. The ideal candidate is customer-focused ...
Lansing, MI · On-site
$19/hr
This role supports customers through phone, chat, and email , helping with account questions, payments, technical issues, games, and general troubleshooting. The ideal candidate is customer-focused ...
Lansing, MI · On-site
$19/hr
This role supports customers through phone, chat, and email , helping with account questions, payments, technical issues, games, and general troubleshooting. The ideal candidate is customer-focused ...
Grand Rapids, MI · On-site
$15 - $19/hr
Always bring your A-game. You'll be our customers' first point of contact and responsible for delivering a best-in-class customer support experience. Subject Matter Expert. You'll learn the proper ...
Grand Rapids, MI · On-site
$15 - $19/hr
Always bring your A-game. You'll be our customers' first point of contact and responsible for delivering a best-in-class customer support experience. Subject Matter Expert. You'll learn the proper ...
Grand Rapids, MI · On-site
$16 - $20/hr
... game. You'll be our customers' first point of contact and responsible for delivering a best-in-class customer support experience. · Subject Matter Expert. You'll learn the proper guidelines for ...
Grand Rapids, MI · On-site
$16 - $20/hr
... game. You'll be our customers' first point of contact and responsible for delivering a best-in-class customer support experience. · Subject Matter Expert. You'll learn the proper guidelines for ...
Grand Rapids, MI · On-site
$15 - $19/hr
... game. You'll be our customers' first point of contact and responsible for delivering a best-in-class customer support experience. • Subject Matter Expert. You'll learn the proper guidelines for ...
Grand Rapids, MI · On-site
$15 - $19/hr
... game. You'll be our customers' first point of contact and responsible for delivering a best-in-class customer support experience. • Subject Matter Expert. You'll learn the proper guidelines for ...
Grand Rapids, MI · On-site
$15 - $19/hr
... game. You'll be our customers' first point of contact and responsible for delivering a best-in-class customer support experience. • Subject Matter Expert. You'll learn the proper guidelines for ...
Grand Rapids, MI · On-site
$15 - $19/hr
... game. You'll be our customers' first point of contact and responsible for delivering a best-in-class customer support experience. • Subject Matter Expert. You'll learn the proper guidelines for ...
Southfield, MI · On-site
$17 - $23/hr
Check out these videos to see how we support and empower all employees to thrive in their careers ... Must be able to obtain a MI Gaming License * Required to successfully complete a pre-employment ...
Southfield, MI · On-site
$17 - $23/hr
Check out these videos to see how we support and empower all employees to thrive in their careers ... Must be able to obtain a MI Gaming License * Required to successfully complete a pre-employment ...
$17/hr
The Cage Cashier is responsible for distributing money to gaming customers by redeeming coins and ... Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty ...
$17/hr
The Cage Cashier is responsible for distributing money to gaming customers by redeeming coins and ... Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty ...
$17 - $23/hr
Check out these videos to see how we support and empower all employees to thrive in their careers ... Must be able to obtain a MI Gaming License * Required to successfully complete a pre-employment ...
$17 - $23/hr
Check out these videos to see how we support and empower all employees to thrive in their careers ... Must be able to obtain a MI Gaming License * Required to successfully complete a pre-employment ...
Petoskey, MI · On-site
$17/hr
The Cage Cashier is responsible for distributing money to gaming customers by redeeming coins and ... Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty ...
Petoskey, MI · On-site
$17/hr
The Cage Cashier is responsible for distributing money to gaming customers by redeeming coins and ... Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty ...
The Cage Cashier is responsible for distributing money to gaming customers by redeeming coins and ... Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty ...
Quick apply
The Cage Cashier is responsible for distributing money to gaming customers by redeeming coins and ... Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty ...
Lansing, MI · On-site
$18 - $24.70/hr
... gaming industry. As a Customer Service Agent, you'll play an important role in supporting our ... players, resolving their questions, and ensuring every interaction is a positive one. If you're ...
Lansing, MI · On-site
$18 - $24.70/hr
... gaming industry. As a Customer Service Agent, you'll play an important role in supporting our ... players, resolving their questions, and ensuring every interaction is a positive one. If you're ...
Petoskey, MI · On-site
$17/hr
The Cage Cashier is responsible for distributing money to gaming customers by redeeming coins and ... Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty ...
Petoskey, MI · On-site
$17/hr
The Cage Cashier is responsible for distributing money to gaming customers by redeeming coins and ... Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty ...
Lansing, MI · On-site
$18 - $24.70/hr
... gaming industry. As a Customer Service Agent, you'll play an important role in supporting our ... players, resolving their questions, and ensuring every interaction is a positive one. If you're ...
Lansing, MI · On-site
$18 - $24.70/hr
... gaming industry. As a Customer Service Agent, you'll play an important role in supporting our ... players, resolving their questions, and ensuring every interaction is a positive one. If you're ...
Lansing, MI · On-site
$18 - $24.70/hr
... gaming industry. As a Customer Service Agent, you'll play an important role in supporting our ... players, resolving their questions, and ensuring every interaction is a positive one. If you're ...
Lansing, MI · On-site
$18 - $24.70/hr
... gaming industry. As a Customer Service Agent, you'll play an important role in supporting our ... players, resolving their questions, and ensuring every interaction is a positive one. If you're ...
$59K - $110K/yr
Handle all social media accounts related to inbound and outbound customer support, covering ... Experience in online industries such as gaming, betting, fintech, or insurance is preferred.
$59K - $110K/yr
Handle all social media accounts related to inbound and outbound customer support, covering ... Experience in online industries such as gaming, betting, fintech, or insurance is preferred.
Detroit, MI · On-site
... the support you need to expand your possibilities. Initial placement within the salary range is ... gaming regulations - Respond to and act on customer disputes arising in assigned area - Direct ...
Detroit, MI · On-site
... the support you need to expand your possibilities. Initial placement within the salary range is ... gaming regulations - Respond to and act on customer disputes arising in assigned area - Direct ...
Detroit, MI · On-site
... the support you need to expand your possibilities. Initial placement within the salary range is ... gaming regulations - Respond to and act on customer disputes arising in assigned area - Direct ...
Detroit, MI · On-site
... the support you need to expand your possibilities. Initial placement within the salary range is ... gaming regulations - Respond to and act on customer disputes arising in assigned area - Direct ...
Detroit, MI · On-site
... the support you need to expand your possibilities. Initial placement within the salary range is ... gaming regulations - Respond to and act on customer disputes arising in assigned area - Direct ...
Detroit, MI · On-site
... the support you need to expand your possibilities. Initial placement within the salary range is ... gaming regulations - Respond to and act on customer disputes arising in assigned area - Direct ...
$12 is the 25th percentile. Wages below this are outliers.
$9.43 - $13.10
36% of jobs
The median wage is $15.17 / hr.
$13.10 - $16.78
25% of jobs
$20.03 is the 75th percentile. Wages above this are outliers.
$16.78 - $20.46
16% of jobs
$20.46 - $24.13
6% of jobs
$24.13 - $27.81
2% of jobs
$27.81 - $31.48
4% of jobs
$31.48 - $35.16
4% of jobs
$35.16 - $38.84
3% of jobs
$38.84 - $42.51
0% of jobs
$42.51 - $46.19
0% of jobs
$46.19 - $49.86
3% of jobs
$9
$20
$49
A Gaming Customer Support job involves assisting players with game-related issues, such as troubleshooting technical problems, handling account inquiries, and providing guidance on gameplay. Support is typically offered via chat, email, or phone. The role requires strong communication skills, patience, and knowledge of the game or platform. It also involves reporting bugs, escalating complex issues, and ensuring a positive player experience.
To thrive as a Gaming Customer Support representative, you need strong communication skills, problem-solving ability, and a good understanding of gaming platforms or products, often supported by previous customer service experience. Familiarity with ticketing systems like Zendesk or Freshdesk, live chat interfaces, and possibly CRM software is frequently required; certifications in customer service can also be advantageous. Patience, teamwork, and adaptability are essential soft skills for managing diverse player inquiries and fast-paced shifts. These competencies ensure customer concerns are resolved efficiently, leading to higher player satisfaction and a positive gaming community.
Gaming Customer Support representatives often encounter challenges such as handling a high volume of tickets during game updates or bug reports, managing frustrated or upset players, and staying up to date with frequent changes in game features or policies. You'll need to quickly adapt to different player personalities and troubleshoot various technical or account issues across multiple platforms. However, training and support from experienced team members are typically provided, and most companies encourage a collaborative environment where knowledge sharing is common. These challenges are opportunities to build your problem-solving and communication skills, which are highly valued for advancement within the gaming industry.
The most popular types of Gaming Customer Support jobs in Michigan are:
For Gaming Customer Support jobs in Michigan, the most frequently searched job titles are:
The top searched job categories for Gaming Customer Support jobs in Michigan are:
$19/hr
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 12 days ago
.Adecco Creative & Marketing is partnering with a global gaming and technology company to hire Customer Service Agents supporting its growing online lottery and gaming business .
This role supports customers through phone, chat, and email , helping with account questions, payments, technical issues, games, and general troubleshooting. The ideal candidate is customer-focused, comfortable navigating multiple systems, and able to quickly resolve issues in a fast-paced environment.
Position Details
Location: Lansing, MI - Hybrid
Schedule: Full-time
Pay: $ 19.00/hour
Work Model: 3 days onsite / 2 days remote
Potential Conversion: Opportunity to convert to a direct employee after approximately 4 months; conversion is not guaranteed
Training: Approximately 3-4 weeks before taking live calls
Shifts Available
7:00 AM - 3:30 PM ET
12:00 PM - 8:30 PM ET
3:00 PM - 11:30 PM ET
Due to current staffing needs, shift assignments may be flexible initially. Once the team reaches full staffing, employees will move to their preferred shift.
What You'll Do
Provide customer support through phone, chat, and email
Troubleshoot account, payment, technical, and game-related issues
Answer customer questions and clearly explain solutions
Navigate multiple systems to research and resolve customer concerns
Document customer interactions accurately
Deliver a positive customer experience from start to finish
What We're Looking For
Customer service, call center, or related experience
Strong verbal and written communication skills
Excellent problem-solving and troubleshooting abilities
Comfortable working with multiple computer systems and applications
Ability to work in a fast-paced, customer-focused environment
Reliable and comfortable working onsite 3 days per week
Pay Details: $19.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
