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Tier 3 Customer Support Jobs in Michigan (NOW HIRING)

United Kennel Club

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Customer Support Specialist

Kalamazoo, MI · On-site

$17/hr

We are looking for a Customer Support Specialist to join our team and provide top-tier service to our valued customers. In this role, you will be the voice of UKC, assisting customers via phone ...

VEHLO

Director, Customer Support

Troy, MI

Build, lead, and scale a multi-tier support organization (Tier 1-3, escalations, technical support ... Define and execute the customer support strategy aligned with company growth objectives, including ...

Vehlo

Director, Customer Support

Troy, MI · On-site

Build, lead, and scale a multi-tier support organization (Tier 1-3, escalations, technical support ... Define and execute the customer support strategy aligned with company growth objectives, including ...

700Credit

Customer Support Specialist

Southfield, MI · On-site

$16.50 - $22.25/hr

Customer Support Specialist 700Credit is the industry leader in providing cutting-edge credit and ... Preferred Skills & Experience * 1 to 3 years of experience in a client-facing or customer service ...

700Credit

Customer Support Specialist

Southfield, MI · On-site

$16.50 - $22.25/hr

Customer Support Specialist 700Credit is the industry leader in providing cutting-edge credit and ... Preferred Skills & Experience * 1 to 3 years of experience in a client-facing or customer service ...

700 Credit

Customer Support Specialist

Southfield, MI · On-site

$16.50 - $22.50/hr

Description: CUSTOMER SUPPORT SPECIALIST About 700Credit 700Credit is the industry leader in ... Preferred Skills & Experience * 1 to 3 years of experience in a client-facing or customer service ...

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Tier 3 Customer Support information

What is a Tier 3 Customer Support specialist?

Tier 3 Customer Support specialists are highly skilled professionals who handle the most complex and technical customer issues that cannot be resolved by lower support tiers. They often work closely with engineering or product development teams to diagnose and fix advanced problems, perform root cause analysis, and provide long-term solutions. Tier 3 agents may also create documentation for recurring issues and help improve the overall customer support process. Their role is critical in ensuring customer satisfaction for challenging or unique cases.

How does a Tier 3 Customer Support specialist typically collaborate with engineering or product teams to resolve complex issues?

Tier 3 Customer Support specialists often work closely with engineering or product teams by escalating unresolved or highly technical issues that require in-depth investigation. They provide detailed case documentation, logs, and user reports, and may participate in diagnostic sessions or meetings to help reproduce and analyze issues. Effective communication skills are essential, as Tier 3 specialists act as a bridge between the customer-facing support staff and the technical teams, ensuring that customer concerns are accurately conveyed and addressed. This collaborative approach not only resolves customer problems efficiently but can also inform product improvements.

What are the key skills and qualifications needed to thrive as a Tier 3 Customer Support specialist, and why are they important?

To thrive as a Tier 3 Customer Support specialist, you need advanced troubleshooting abilities, deep product or service expertise, and often a relevant technical degree or equivalent experience. Familiarity with ticketing systems like Zendesk or Jira, knowledge bases, remote diagnostics tools, and sometimes certifications such as ITIL or CompTIA are typical requirements. Excellent problem-solving, patience, and strong communication skills distinguish top performers in this role. These skills are crucial for resolving complex customer issues efficiently, ensuring customer satisfaction, and supporting overall product reliability.

What is the difference between Tier 3 Customer Support vs Tier 2 Customer Support?

AspectTier 3 Customer SupportTier 2 Customer Support
CredentialsTechnical certifications, advanced product knowledgeBasic technical training, customer service skills
Work EnvironmentSpecialized support teams, often in technical or engineering departmentsFrontline support, handling common customer issues
ResponsibilitiesResolving complex technical problems, providing expert solutionsAddressing standard inquiries, troubleshooting common issues
Industry UsageTech companies, software providers, hardware manufacturersTelecom, retail, general service industries

In summary, Tier 3 Customer Support handles the most complex technical issues requiring specialized knowledge, while Tier 2 Customer Support manages more routine problems. Both roles are essential in providing comprehensive customer service, but Tier 3 support typically involves higher technical expertise and problem-solving skills.

What is considered Tier 3 customer support?

Tier 3 customer support is the highest level of technical assistance, typically handled by specialized experts or engineers who resolve complex issues that cannot be addressed by Tier 1 or Tier 2 support. It often involves in-depth troubleshooting, advanced technical knowledge, and the use of diagnostic tools to resolve persistent or intricate problems.

What are popular job titles related to Tier 3 Customer Support jobs in Michigan?

For Tier 3 Customer Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Tier 3 Customer Support jobs in Michigan look for?

The top searched job categories for Tier 3 Customer Support jobs in Michigan are:

What cities in Michigan are hiring for Tier 3 Customer Support jobs?

Cities in Michigan with the most Tier 3 Customer Support job openings:

Tier 3 Customer Support jobs near you
Infographic showing various Tier 3 Customer Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

IT Systems Engineer - Tier 3

STACK Cybersecurity

Livonia, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

About the Company
STACK Cybersecurity is a 20-year full-service Managed Service Provider (MSP) as well as a growing Managed Security Service Provider (MSSP). We are an IT consulting company that provides ongoing support and management of customer network environments, workstations, and servers with an emphasis on Cybersecurity first solutions.
About the Role
We are currently seeking talented Information Technical Support professionals for a full-time position as an IT Support Technician - Tier 3. The Tier 3 Technician is responsible for advanced technical support of desktop, Server and network environments along with advanced capabilities in Cybersecurity tactics such as Indicators of Compromise, Email Security and SIEM logging.
Requirements
Responsibilities & Qualifications:
  • Advanced Windows Technical Support relating to common technical issues involving Microsoft's core business applications (MS Office, Word, Excel, Outlook, EntraID and Intune), Workstation and Server Operating Systems
  • Support of Backup Solutions and Processes
  • Advanced Network Support - Layer 3 and above
  • Enterprise Firewall experience, including IPSEC, NAT, Policies, Rules and general configuration.
  • Applications support, including installing, configuring, migrating, and troubleshooting applications and third-party line of business applications
  • Malware, spam, and antivirus support on desktops and remediation of Cybersecurity Incidents.
  • Strong communication skills when interacting with external clients. Keeping them informed of tickets before, during, and after service requests

Knowledge of Cybersecurity Tools:
  • Familiarity with tools such as EDR (Endpoint Detection and Response), MDR (Managed Detection and Response), SASE (Secure Access Service Edge), intrusion prevention systems (IPS), and vulnerability scanners.

Problem-Solving Under Pressure:
  • Apply problem-solving skills effectively even in high-pressure situations.
  • Prioritize and address security incidents promptly.

Effective Communication:
  • Present security findings and recommendations to senior leadership.
  • Excellent written and verbal communication skills.

Attention to Detail and Organization:
  • Strong attention to detail when analyzing security data.
  • Organize findings and create comprehensive reports.

Independence and Teamwork:
  • Work independently on security tasks.
  • Collaborate effectively within a team environment.
  • Deadline and detail-oriented
  • Proficiency in English
  • Excellent communication skills
  • Requires on-time, present work ethic
  • After-hours work may be required to accomplish tasks
  • Weekend work may be required to accomplish tasks
  • On-Call rotation participation will be required

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development

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