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Full Time Technical Support Jobs in Michigan (NOW HIRING)

Clarivate

Technical Support Analyst

Ann Arbor, MI · On-site

We are looking for a Technical Support Analyst to join our team in Ann Arbor! In this role you will ... Hours of Work * Full time - Hybrid in our Ann Arbor, MI office Tue-W- TH * The 8-hour shift will be ...

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Clarivate

Technical Support Analyst

Ann Arbor, MI · Hybrid

We are looking for a Technical Support Analyst to join our team in Ann Arbor! In this role you will ... Hours of Work * Full time - Hybrid in our Ann Arbor, MI office Tue-W- TH * The 8-hour shift will be ...

New

BioIVT

Technical Support Specialist

Detroit, MI · On-site

$21 - $26/hr

Provides 1st and 2nd Tier technical support to end users on a variety of issues. Provides on-call ... A full-time Monday through Friday workweek with general business hours. This position serves on the ...

Corewell Health

Technical Support Assistant

Troy, MI · On-site

... Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work ... We are committed to supporting prospective team members who require reasonable accommodations to ...

Spectrum Health

Technical Support Assistant

Troy, MI · On-site

... Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work ... We are committed to supporting prospective team members who require reasonable accommodations to ...

Per Scholas

IT Support Technical Instructor

Detroit, MI · On-site

... T Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through ... The Technical Instructor will deliver Per Scholas' structured and approved curriculum in full-time ...

Air Products and Chemicals, Inc.

Reimagine What's Possible Air Products is seeking a full-time Technical Service Representative for our Equipment Support Team. If you take pleasure in addressing technical challenges, helping ...

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All JobsTechnical Support JobsFull Time Technical Support JobsFull Time Technical Support Jobs in Michigan

Full Time Technical Support information

What is full time technical support?

Full time technical support jobs involve assisting customers or users with technical issues related to products or services. These roles typically require diagnosing problems, providing step-by-step solutions, and ensuring customer satisfaction through various communication channels such as phone, email, or chat. Full time positions usually offer regular work hours, employee benefits, and opportunities for career advancement in IT support or related fields.

What are the key skills and qualifications needed to thrive as full time technical support?

To thrive as a Full Time Technical Support professional, you need a solid understanding of computer systems, troubleshooting techniques, and often a relevant degree or technical certification (such as CompTIA A+). Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills ensure timely solutions, customer satisfaction, and efficient operation of IT infrastructure.

What are some common challenges faced in a full time technical support role, and how can they be managed effectively?

In a full-time technical support position, professionals often encounter challenges such as handling high volumes of support tickets, managing difficult customer interactions, and staying updated with rapidly changing technologies. Successfully managing these challenges involves strong communication skills, effective time management, and continuous learning. Building a supportive relationship with teammates and utilizing internal knowledge bases can also help streamline issue resolution and reduce stress. Most organizations provide regular training and encourage collaboration to help technical support staff stay ahead and deliver excellent service.

What is the difference between Full Time Technical Support vs Part Time Technical Support?

AspectFull Time Technical SupportPart Time Technical Support
Work HoursTypically 35-40 hours per weekFewer hours, often less than 20 hours per week
CertificationsOften requires relevant certifications like CompTIA A+May require similar certifications but less emphasis
Work EnvironmentOn-site or remote support in corporate or retail settingsSimilar environments but with flexible scheduling
Job ResponsibilitiesHandling customer issues, troubleshooting, and support documentationSimilar tasks but with reduced workload and hours

Full Time Technical Support involves working standard hours with comprehensive responsibilities, while Part Time Technical Support offers flexible scheduling with similar duties. Both roles require relevant certifications and work in comparable environments, but the full-time position provides more consistent hours and potential career growth.

What are the most commonly searched types of Technical Support jobs in Michigan?

The most popular types of Technical Support jobs in Michigan are:

What are popular job titles related to Full Time Technical Support jobs in Michigan?

For Full Time Technical Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Full Time Technical Support jobs in Michigan look for?

The top searched job categories for Full Time Technical Support jobs in Michigan are:

What cities in Michigan are hiring for Full Time Technical Support jobs?

Cities in Michigan with the most Full Time Technical Support job openings:

Full Time Technical Support jobs near you
Infographic showing various Full Time Technical Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Technical Support Analyst

Clarivate

Ann Arbor, MI • On-site

Full-time

Posted 2 days ago

New

Job description

We are looking for a Technical Support Analyst to join our team in Ann Arbor! In this role you will provide product support to external and internal clients that will encompass both functional and technical aspects of our IP products Foundation IP, Memotech and Inprotech.
You will collaborate closely with end-users, IT teams, and vendors to effectively support technical challenges, provide guidance, and maintain a high level of customer satisfaction. We would love to speak with you if you're tech savvy with great troubleshooting and customer support skills!
About You - experience, education, skills, and accomplishments
  • Bachelor's degree or equivalent work experience in a customer care environment
  • A minimum of 2 years equivalent and progressive work experience

It would be great if you also had...
  • Oracle or SQL Server knowledge
  • Proficiency in Microsoft Office
  • Experience with Web Servers configuration, SQL queries and IIS

What will you be doing in this role?
  • Act as first point of contact for technical assistance via phone, e-mail, chat, or customer service systems.
  • Efficiently resolve customer inquiries and requests related to products and services in a professional, accurate, courteous, and timely manner using various communication channels (phone, email, chat)
  • Escalate more technical and unique issues to senior staff and ensures appropriate communication with customers.
  • Gather information from users to accurately diagnose and understand technical issues, documenting detailed support requests.
  • Resolve incidents in accordance with the Service Level Agreements; prioritize and resolve quick issues and escalate other issues to the relevant function.
  • Investigate, report and document customer issues and/or enhancement requests and ensures that both internal and external stakeholders are updated as appropriate.
  • Act as a voice of the customer and report customer feedback to contribute to organizational learning and ensure best practice is coordinated across the organization.

About the Team
Our Support team includes Engineers and Product Specialists that provide unparalleled service to North America. As a support team, we are the main point of contact for customers once they are live. Our team handles inquiries from simple enhancement requests and product questions to data and technical issues and system bugs.
Hours of Work
  • Full time - Hybrid in our Ann Arbor, MI office Tue-W- TH
  • The 8-hour shift will be scheduled between 8:00 AM EST to 8:00 PM EST. Please keep in mind that the shift hours may vary as needed to accommodate specific requirements.

#LI-Hybrid
#LI-LP
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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