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Full Time Technical Support Jobs in Michigan (NOW HIRING)

SSAB

Technical Development Manager

Detroit, MI · On-site

POSITION PURPOSE Supports sales and customers in technical matters. Main targets are to maintain ... is full time, exempt • Remote Position • Travel 30-50% of time in the field, at customer ...

Fox

Maintenance Technician

Southfield, MI · On-site

$24.66 - $39.99/hr

An employee in this classification, provides full-time technical support for all broadcast equipment including, but not limited to, master control on-air equipment such as automation system and ...

WJBK Fox 2

Maintenance Technician

Southfield, MI · On-site

$24.66 - $39.99/hr

An employee in this classification, provides full-time technical support for all broadcast equipment including, but not limited to, master control on-air equipment such as automation system and ...

The Pond Guy

Technical Sales Specialist

Armada, MI · On-site

$60K - $75K/hr

Perform field work and face-to-face retail sales support on occasion for training purposes ... Availability Our Technical Sales Specialist role is a full-time, year-round position located onsite ...

The Pond Guy

Technical Sales Specialist

Armada, MI · On-site

$60K - $75K/hr

Perform field work and face-to-face retail sales support on occasion for training purposes ... Availability Our Technical Sales Specialist role is a full-time, year-round position located onsite ...

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Showing results 21-40

All JobsTechnical Support JobsFull Time Technical Support JobsFull Time Technical Support Jobs in Michigan

Full Time Technical Support information

What is full time technical support?

Full time technical support jobs involve assisting customers or users with technical issues related to products or services. These roles typically require diagnosing problems, providing step-by-step solutions, and ensuring customer satisfaction through various communication channels such as phone, email, or chat. Full time positions usually offer regular work hours, employee benefits, and opportunities for career advancement in IT support or related fields.

What are the key skills and qualifications needed to thrive as full time technical support?

To thrive as a Full Time Technical Support professional, you need a solid understanding of computer systems, troubleshooting techniques, and often a relevant degree or technical certification (such as CompTIA A+). Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills ensure timely solutions, customer satisfaction, and efficient operation of IT infrastructure.

What are some common challenges faced in a full time technical support role, and how can they be managed effectively?

In a full-time technical support position, professionals often encounter challenges such as handling high volumes of support tickets, managing difficult customer interactions, and staying updated with rapidly changing technologies. Successfully managing these challenges involves strong communication skills, effective time management, and continuous learning. Building a supportive relationship with teammates and utilizing internal knowledge bases can also help streamline issue resolution and reduce stress. Most organizations provide regular training and encourage collaboration to help technical support staff stay ahead and deliver excellent service.

What is the difference between Full Time Technical Support vs Part Time Technical Support?

AspectFull Time Technical SupportPart Time Technical Support
Work HoursTypically 35-40 hours per weekFewer hours, often less than 20 hours per week
CertificationsOften requires relevant certifications like CompTIA A+May require similar certifications but less emphasis
Work EnvironmentOn-site or remote support in corporate or retail settingsSimilar environments but with flexible scheduling
Job ResponsibilitiesHandling customer issues, troubleshooting, and support documentationSimilar tasks but with reduced workload and hours

Full Time Technical Support involves working standard hours with comprehensive responsibilities, while Part Time Technical Support offers flexible scheduling with similar duties. Both roles require relevant certifications and work in comparable environments, but the full-time position provides more consistent hours and potential career growth.

What are the most commonly searched types of Technical Support jobs in Michigan?

The most popular types of Technical Support jobs in Michigan are:

What are popular job titles related to Full Time Technical Support jobs in Michigan?

For Full Time Technical Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Full Time Technical Support jobs in Michigan look for?

The top searched job categories for Full Time Technical Support jobs in Michigan are:

What cities in Michigan are hiring for Full Time Technical Support jobs?

Cities in Michigan with the most Full Time Technical Support job openings:

Full Time Technical Support jobs near you
Infographic showing various Full Time Technical Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Associate, Technology Support

High Street Insurance Partners

Grand Rapids, MI • On-site

Full-time

Re-posted 25 days ago

Key responsibilities

  • Provides first line investigation and diagnosis of end user computing issues delivered via Service Desk Ticketing System.

  • Responds to a broad range of service requests for IT support and takes action to fulfill requests or provide resolution.

  • Identifies and diagnoses issues to prevent reoccurrence and escalates unresolved issues when necessary.

Job description

Job Title: Associate, Technology Support
Location: Highstreet Insurance Partners - Grand Rapids, MI
Job type: Temporary Full-Time
Duration: Up to 6 Months
Summary
Highstreet Insurance Partners is one of the fastest growing independent insurance brokerages in the United States. We pride ourselves on building meaningful partnerships that challenge the status quo while focusing on integrity, respect and transparency. Supporting our national network of entrepreneurs by providing them world-class support is our number one priority.
As an Associate, Technology Support with our company, your mission will be to support the operations of the company's technology platform, internal customer support, and ensuring adherence to the security/governance processes set forth by HSIP leadership. This role requires strong communication, technical skills and functional knowledge of IT best practices.
Roles and Responsibilities
  • Provides first line investigation and diagnosis of end user computing issues delivered via Service Desk Ticketing System.
  • Responds to a broad range of service requests for IT support and taking action to fulfill requests or provide resolution.
  • Identify and diagnose issues and problems to prevent reoccurrence.
  • Provides excellent customer service to problem resolution within established SLAs.
  • Establishes strong working relationships with internal and external customers, ensuring customer satisfaction by responding to all service requests in a timely and professional manner.
  • Contributes to Service Desk Knowledgebase.
  • Identifies problems that may be affecting the enterprise and escalate when appropriate.
  • Escalate, if needed, unresolved issues to a higher level of support.
  • Monitor issues from start to resolution.
  • This description is not meant to be all-inclusive and may be expanded or changed at the discretion of our leadership team to align with our goals.

Who You'll Serve
Our Information Technology department serves the entire Highstreet Insurance Partners enterprise. As such, you'll be expected to provide support to all our business units, team members, and operational staff.
Who You Are
  • Collaborative: Understands and displays the importance of knowledge sharing within a team setting.
  • Work style: Engage in a highly interactive, collaborative environment devoid of both ego and attitude. Our team works better together, it values your perspective as well as others and strive to create a safe and enjoyable environment to share ideas - even bad ones.
  • Problem solver: Tenaciously works problems to resolution.
  • Timeliness: Appreciate the urgency and importance of your role and the technology you support.
  • Self-development: Strive for continuous improvement and are open to change and critical feedback.
  • Innovative: Committed to exploring new and innovative technology and to immersing yourself in that pursuit to keep you, our team, and our organization an industry leader.
  • Transparency: Speak frankly and clearly about technology to non-technical team members.

Competencies
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/or Experience
  • Bachelor's Degree with an emphasis on Information Technology strongly preferred.
  • 2+ years of Service Desk experience within a complex IT environment.

Requisite Skills
  • Experience with using a Service Desk Ticketing System, triaging computer related issues, and taking the appropriate action.
  • Strong experience with the Windows 10/11 operating systems.
  • Experience in the creation and management of user accounts in Azure AD, Microsoft 365, and Exchange Online.
  • Strong experience with Google Workspace and management of user accounts.
  • Strong communication, writing, and documentation skills for contribution to the Service Desk Knowledgebase.
  • Technical understanding of DNS, DHCP, AD, Print Management, Group Policy, SMTP, TCP/IP networking concepts and various associated technologies and platforms.
  • Exceptional communication skills while troubleshooting technical problems and escalations in order to provide superior customer service.
  • Industry recognized certifications preferred.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
  • Moderate stress due to regular deadlines and daily challenges.
  • High finger dexterity while typing documents and forms.
  • Occasionally lift up to 20lbs.

Work Environment
  • Work is done in a temperature-controlled, non-smoking office.
  • Hybrid work arrangement.
  • Workstations are cubicles with low-medium walls.
  • The noise level in the work environment is usually moderate.

Why Work Here?
Highstreet Insurance Partners values and rewards integrity, continuous learning, creativity, transparency and a spirit of service and giving back.

Apply