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Technical Support Associate Jobs in Kalamazoo, MI

IntePros

Engineering Associate Technician

Portage, MI · On-site

Engineering Associate Technician - 3rd Shift We're actively seeking qualified candidates for an ... Provide technical support to engineering and scientific teams * Perform technical evaluations and ...

New

System One

Associate Engineering Technician

Portage, MI · On-site

$25 - $29/hr

Associate Engineering Technician Location: Portage, MI Type: Contract Compensation: $25-29/hour ... Provides technical support to engineering activities by assisting with technical evaluations ...

System One

Associate Engineering Technician

Portage, MI · On-site

$25 - $29/hr

Associate Engineering Technician Location: Portage, MI Type: Contract Compensation: $25-29/hour ... Provides technical support to engineering activities by assisting with technical evaluations ...

System One

Associate Engineering Technician

Portage, MI · On-site

$25 - $29/hr

Associate Engineering Technician Location: Portage, MI Type: Contract Compensation: $25-29/hour ... Provides technical support to engineering activities by assisting with technical evaluations ...

System One

Associate Engineering Technician

Portage, MI · On-site

$25 - $29/hr

Associate Engineering Technician Location: Portage, MI Type: Contract Compensation: $25-29/hour ... Provides technical support to engineering activities by assisting with technical evaluations ...

Denso

Advanced IoT Tech (DMMI)

Battle Creek, MI · On-site

$35K - $44K/yr

Develop documentation, create training plans, and conduct training for Helpdesk and other support ... Associates Degree in relevant field * Relevant Certifications * 3 plus years experience

Denso

Advanced IoT Tech (DMMI)

Battle Creek, MI · On-site

$35K - $44K/yr

Develop documentation, create training plans, and conduct training for Helpdesk and other support ... Associates Degree in relevant field * Relevant Certifications * 3 plus years experience

Denso

Advanced IoT Tech (DMMI)

Battle Creek, MI

$35K - $44K/yr

Develop documentation, create training plans, and conduct training for Helpdesk and other support ... Associates Degree in relevant field * Relevant Certifications * 3 plus years experience

Denso

Advanced IoT Tech (DMMI)

Battle Creek, MI · On-site

$35K - $44K/yr

Develop documentation, create training plans, and conduct training for Helpdesk and other support ... Associates Degree in relevant field * Relevant Certifications * 3 plus years experience

Abaxis

Technical Associate

Portage, MI

Support cagewash operations. * Facility maintenance and upkeep. * Assists with all aspects of study execution including in-vivo study protocol review, biological sample collection and data collection ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Kalamazoo, MI

Technical Support Associate information

See Kalamazoo, MI salary details

$10

$23

$53

How much do technical support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for technical support associate in Kalamazoo, MI is $23.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $24.95 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are popular job titles related to Technical Support Associate jobs in Kalamazoo, MI?

For Technical Support Associate jobs in Kalamazoo, MI, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Kalamazoo, MI look for?

The top searched job categories for Technical Support Associate jobs in Kalamazoo, MI are:

What cities near Kalamazoo, MI are hiring for Technical Support Associate jobs?

Cities near Kalamazoo, MI with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Kalamazoo, MI as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,136 per year, or $20.7 per hour.

Engineering Associate Technician

IntePros

Portage, MI • On-site

Other

Posted 3 days ago

New

Job description

Engineering Associate Technician – 3rd Shift

We’re actively seeking qualified candidates for an Engineering Associate Technician position supporting engineers and scientists with technical tasks, evaluations, documentation, and troubleshooting.

Key Responsibilities:

  • Provide technical support to engineering and scientific teams
  • Perform technical evaluations and assist with root-cause analysis
  • Recommend corrective actions and solutions
  • Prepare technical reports and documentation
  • Follow established procedures, guidelines, and work instructions

Qualifications:

  • Entry-level opportunity — no prior experience required
  • Basic understanding of technical procedures and work routines
  • Specialized education, training, or hands-on experience is a plus
  • Ability to follow detailed instructions and make straightforward decisions

Schedule:

3rd Shift: 10:00 PM – 6:30 AM

Sunday night through Friday morning

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