ZipRecruiter

Log In

1

Technical Support Associate Jobs in Kalamazoo, MI

PRAB, Inc.

IT SUPPORT SPECIALIST

Kalamazoo, MI

Overview The IT Support Specialist provides day-to-day technical support, manages employee IT ... Qualifications Required Qualifications • Associate degree in information technology ...

Gryphon Place

IT Support Specialist (Full-Time)

Kalamazoo, MI · On-site

  • Medical

  • Retirement

  • PTO

... technical support needs. * Support operational continuity during outages or critical incidents. Requirements EDUCATION AND EXPERIENCE Education * Associate degree in Information Technology, Computer ...

System One

Associate Engineering Technician

Portage, MI · On-site

$25 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Associate Engineering Technician Location: Portage, MI Type: Contract Compensation: $25-29/hour ... Provides technical support to engineering activities by assisting with technical evaluations ...

System One

Associate Engineering Technician

Portage, MI · On-site

$25 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Associate Engineering Technician Location: Portage, MI Type: Contract Compensation: $25-29/hour ... Provides technical support to engineering activities by assisting with technical evaluations ...

Bradford White

Warranty Coordinator

Middleville, MI · On-site

Coordinate with internal departments (technical support, logistics, quality assurance) to resolve ... Associate degree is preferred * Experience in the Plumbing and HVAC industries is preferred

Old Dominion Freight Line, Inc.

Database Associate

Kalamazoo, MI · On-site

$57K - $71K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Database Associate will be responsible for supporting database maintenance and security by ... Provide basic technical support to application users for database access and queries. * Help ensure ...

next page

Showing results 1-20

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Kalamazoo, MI

Technical Support Associate information

See Kalamazoo, MI salary details

$10

$23

$53

How much do technical support associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for technical support associate in Kalamazoo, MI is $23.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $24.95 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What are popular job titles related to Technical Support Associate jobs in Kalamazoo, MI?

For Technical Support Associate jobs in Kalamazoo, MI, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Kalamazoo, MI look for?

The top searched job categories for Technical Support Associate jobs in Kalamazoo, MI are:

What cities near Kalamazoo, MI are hiring for Technical Support Associate jobs?

Cities near Kalamazoo, MI with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Kalamazoo, MI as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,136 per year, or $20.7 per hour.

IT SUPPORT SPECIALIST

PRAB, Inc.

Kalamazoo, MI

Full-time

Posted 10 days ago

Job description

Job Description Overview
The IT Support Specialist provides day-to-day technical support, manages
employee IT onboarding and assists with the organization’s cybersecurity programs. This role is responsible for setting up hardware and software, troubleshooting technical issues, supporting users, monitoring security tools, and coordinating cybersecurity training and testing activities. The ideal candidate is organized, service-oriented, and able to communicate technical information clearly to employees with different levels of technical experience. This person reports to the Information Technology Manager.
Qualifications
Required Qualifications
• Associate degree in information technology, cybersecurity, computer science, or related
field, or equivalent professional experience.
• Experience providing technical support in a business environment.
• Working knowledge of computer hardware, software installation, operating systems, and
network troubleshooting.
• Familiarity with cybersecurity awareness programs and phishing prevention practices.
• Strong troubleshooting, problem-solving, and organizational skills.
• Strong written and verbal communication skills.
• Ability to explain technical information clearly to nontechnical users.
• Ability to manage multiple priorities and maintain accurate documentation.
• Ability to handle confidential and sensitive information responsibly.
Preferred Qualifications
• Experience with Microsoft 365, Windows operating systems, and user account
administration.
• Experience administering KnowBe4 or a similar security awareness platform.
• Familiarity with endpoint security, antivirus, email security, and incident-response tools.
• Knowledge of PCI security and training requirements.
• Experience coordinating with managed service providers, cybersecurity vendors, or
penetration-testing firms.
• Relevant certifications such as CompTIA A+, Network+, Security+, Cisco CCNA, Cisco
CyberOps Associate, or Microsoft certifications
Responsibilities:
  • IT Onboarding
  • Coordinate the IT onboarding process for new employees.
  • Set up and configure computers, monitors, mobile devices, and other required equipment.
  • Install and configure approved software and applications.
  • Create and configure user accounts, permissions, email access, and system credentials.
  • Provide instructions on login procedures, password requirements, and multifactor authentication.
  • Confirm that new employees have access to the systems and resources required for their roles.
  • Maintain accurate records of assigned hardware, software, and user access.
  • IT Help Desk Support
  • Provide timely technical support to employees through the IT help desk. Troubleshoot and resolve hardware, software, networking, connectivity, printing, and user-access issues.
  • Install, configure, maintain, and replace computer hardware and peripheral equipment.
  • Install and update approved software.
  • Document support requests, troubleshooting steps, and resolutions.
  • Escalate complex or unresolved technical issues to the appropriate internal resource or third-party provider.
  • Follow up with users to confirm that issues have been resolved.
  • Cybersecurity Support
  • Assist with implementing and maintaining cybersecurity policies, procedures, and best practices.
  • Administer and maintain the KnowBe4 security awareness program.
  • Coordinate and track required employee training, including:
  • Annual Security Awareness Training
  • Artificial Intelligence Awareness Training
  • Payment Card Industry training
  • Email phishing awareness training
  • Create, schedule, and monitor phishing simulation campaigns.
  • Review and manage reports submitted through the Phish Alert Button.
  • Follow up on reported phishing emails and escalate potential threats when necessary.
  • Monitor security software, alerts, and incidents.
  • Investigate, document, escalate, and assist with resolving cybersecurity incidents.
  • Work with employees to reinforce safe technology and information-handling practices.
  • Coordinate with third-party vendors conducting penetration testing.
  • Assist with tracking and resolving findings identified during penetration tests and security assessments.
  • Maintain cybersecurity training, incident, and remediation records
Physical and Work Requirements:
• Ability to sit or stand for extended periods.
• Ability to lift, move, and install computer equipment and related hardware.
• Ability to work at employee workstations and equipment locations as needed.
• Occasional after-hours availability may be required for urgent technical or cybersecurity
incidents

Apply