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Technical Support Associate Jobs in Kalamazoo, MI

Zoetis, Inc.

Technical Associate

Kalamazoo, MI · On-site

Support cagewash operations. * Facility maintenance and upkeep. * Assists with all aspects of study execution including in-vivo study protocol review, biological sample collection and data collection ...

- Zoetis Belgium S.A.

Technical Associate

Portage, MI · On-site

Support cagewash operations. * Facility maintenance and upkeep. * Assists with all aspects of study execution including in-vivo study protocol review, biological sample collection and data collection ...

Matlen Silver

Engineering Technician

Portage, MI · On-site

$29/hr

Associate Engineering Technician Location: Portage MI Schedule: Onsite This position is for the 3rd ... Provides technical support to engineers and scientists on a variety of technical tasks. Develops ...

Kalsec Inc.

Associate Process Safety Manager

Kalamazoo, MI · On-site

$125 - $150/hr

The Associate Process Safety Manager is responsible for supporting Kalsec in maintaining compliance ... Providing technical support related to process safety for new products and processes. * Serving as ...

Abaxis

Technical Specialist

Portage, MI · On-site

Primary species of responsibility are cats, dogs and rodents but may also include cross-support ... Associate degree in related field AALAS Certification. Great attitude. Previous experience in an in ...

Abaxis

Technical Specialist

Portage, MI · On-site

Primary species of responsibility are cats, dogs and rodents but may also include cross-support ... Associate degree in related field * AALAS Certification. * Previous experience in an in vivo ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Kalamazoo, MI

Technical Support Associate information

See Kalamazoo, MI salary details

$10

$23

$53

How much do technical support associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for technical support associate in Kalamazoo, MI is $23.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $24.95 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are popular job titles related to Technical Support Associate jobs in Kalamazoo, MI?

For Technical Support Associate jobs in Kalamazoo, MI, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Kalamazoo, MI look for?

The top searched job categories for Technical Support Associate jobs in Kalamazoo, MI are:

What cities near Kalamazoo, MI are hiring for Technical Support Associate jobs?

Cities near Kalamazoo, MI with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Kalamazoo, MI as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,136 per year, or $20.7 per hour.

Technical Associate

Zoetis, Inc.

Kalamazoo, MI • On-site

Full-time

Posted 13 days ago

Zoetis rating

7.5

Company rating: 7.5 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

65th of 86 rated pharmaceutical

Job description

Role Description
The animal research technician is a critical role in day-to-day animal facility operations and portfolio execution. This position will provide care for companion animals in a research environment at the Kalamazoo, MI site. Primary species of responsibility are cats, dogs and rodents but may also include cross-support with other species. Must properly use and maintain all necessary equipment and follow proper techniques as determined by departmental SOPs and Institutional Policies. This role assists in all phases of clinical and preclinical studies, associated with the discovery and/or development of animal health products. Weekend and holiday work expected and performed on rotation.
Responsibilities:
  • Feeding and caring for cats, dogs, and rodents.
  • Cleaning and disinfecting animal areas.
  • Support cagewash operations.
  • Facility maintenance and upkeep.
  • Assists with all aspects of study execution including in-vivo study protocol review, biological sample collection and data collection in accordance with regulatory requirements.
  • Performs a variety of animal activities including but not limited to animal husbandry, animal treatments, record keeping, and laboratory and instrument maintenance in accordance with applicable Animal Welfare and GXP policies.
  • All responsibilities must be conducted in accordance with protocols and applicable SOPs.
  • Comprehend and follow research protocols.
  • Provides communication with and assistance to the lead technicians, manager, and researchers.
  • Assist and support the clinical veterinarians with all aspects of veterinary care.
  • Contributes to continuous improvement and shares knowledge and expertise with others in work group.

Qualifications:
  • High school diploma
  • Great attitude
  • Willingness to learn on the job
  • Proven track record of working well in a team setting.
  • Flexibility, enthusiasm and adaptability within the work environment
  • History of successfully working in a fast-paced setting involving multiple projects and tasks.
  • Demonstrated math and reading comprehension required.

Desirable attributes:
  • 1-3 years related experience or post-high school or education combined.
  • AALAS Certification.
  • Previous experience in an in vivo research setting.

Physical Requirements:
  • Ability to lift 50 pounds.
  • Role requires the usage of Personal Protective Equipment (PPE) and a very high level of personal hygiene to be maintained while at work.

Full time
Regular
Colleague
Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.
Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.
Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

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