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Saas Support Jobs in Michigan (NOW HIRING)

Kiongroup

CMMS Sales Specialist

Grand Rapids, MI · On-site

$75K - $130K/yr

... SaaS solution. * Build and maintain strong, long-term relationships with clients by providing excellent customer service and support. * Develop proposals, negotiate contract terms, and close deals.

Kion Group AG

CMMS Sales Specialist

Grand Rapids, MI · On-site

$75K - $130K/yr

... SaaS solution. * Build and maintain strong, long-term relationships with clients by providing excellent customer service and support. * Develop proposals, negotiate contract terms, and close deals.

Kiongroup

CMMS Sales Specialist

Grand Rapids, MI · On-site

$75K - $130K/yr

... SaaS solution. * Build and maintain strong, long-term relationships with clients by providing excellent customer service and support. * Develop proposals, negotiate contract terms, and close deals.

Kiongroup

CMMS Sales Specialist

Holland, MI · On-site

$75K - $130K/yr

... SaaS solution. * Build and maintain strong, long-term relationships with clients by providing excellent customer service and support. * Develop proposals, negotiate contract terms, and close deals.

Kiongroup

CMMS Sales Specialist

Holland, MI

$75K - $130K/yr

... SaaS solution. * Build and maintain strong, long-term relationships with clients by providing excellent customer service and support. * Develop proposals, negotiate contract terms, and close deals.

CarGuys Inc.

Accounts Manager

Rockford, MI · Hybrid

$62K/yr

SaaS Account Management; Automotive Industry; Operations Support; Data‑Driven Decision Making; Client Reporting; KPI Tracking; High‑Touch Service; Client Partnership; Client Advocacy; Portfolio ...

LSPedia Inc

System Analyst I

Farmington Hills, MI · On-site

Exposure to SaaS platforms, CRM systems, or ERP systems. * Basic understanding of APIs, data flows, or system integrations. * Experience supporting customers or internal business users. * Experience ...

Cato Networks

Product Support T3 Engineer

Detroit, MI · On-site

Mentoring support engineers across the Cato Support Organization. * Contribute to the ever ... Experience working with a Cloud, SaaS technology provider * Familiarity with VPNs, IPSec, security ...

RevSpring Inc

Financial Analyst

Livonia, MI

... support analysis across the income statement, balance sheet, and cash flow statement. * Develop, maintain, and analyze key SaaS and subscription metrics, including ARR, MRR, churn, CAC, LTV, and net ...

LSPedia Inc

Account Executive

Farmington Hills, MI · On-site

SaaS Enterprise Account Executive Position Description Department: Sales Reports To: Director of ... Identifyexpansion opportunities and support long-term customer growth. Territory Planning ...

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All JobsSaas Support JobsSaas Support Jobs in Michigan

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How much do saas support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for saas support in Michigan is $16.20, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $17.79 per hour, depending on experience, location, and employer.

What is a SaaS Support?

A SaaS Support job involves assisting customers with technical issues, troubleshooting software problems, and ensuring users can effectively utilize a cloud-based application. Support specialists typically handle inquiries through chat, email, or phone, addressing concerns such as account setup, feature usage, and error resolution. They work closely with development teams to report bugs and suggest improvements. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in SaaS Support?

To thrive as a SaaS Support professional, you need a solid understanding of software applications, troubleshooting, and customer service, usually backed by experience in technical support or IT. Familiarity with ticketing systems like Zendesk or Freshdesk, CRM platforms, and knowledge base tools is commonly required, while certifications such as CompTIA ITF+ or relevant product certifications are a plus. Strong communication, patience, and problem-solving abilities are critical soft skills for effectively assisting customers and collaborating with internal teams. These skills enable swift issue resolution, customer satisfaction, and seamless adoption of SaaS solutions.

What are some typical challenges faced in a SaaS Support role, and how are they addressed?

SaaS Support professionals often encounter challenges such as troubleshooting complex software issues for users with varying technical skills, managing high volumes of support requests, and keeping up with frequent software updates. To address these, they rely on strong communication to explain solutions clearly, utilize detailed knowledge bases, and collaborate with product or engineering teams for advanced problem-solving. Many teams also prioritize ongoing training and use workflow tools to efficiently manage and prioritize support tickets. This dynamic environment helps team members continuously develop their technical expertise while delivering high-quality service to customers.

What are the most commonly searched types of Saas Support jobs in Michigan?

The most popular types of Saas Support jobs in Michigan are:

What are popular job titles related to Saas Support jobs in Michigan?

For Saas Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Saas Support jobs in Michigan look for?

The top searched job categories for Saas Support jobs in Michigan are:

Saas Support jobs near you
Infographic showing various Saas Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 22% Part Time, 2% Temporary, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $33,705 per year, or $16.2 per hour.

Customer Support Specialist, Hospitality and Software

Campspot

Grand Rapids, MI • On-site

$45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 8 hours ago

Key responsibilities

  • Assist software customers via phone, email, and chat during scheduled support hours.

  • Become proficient in the Campspot reservation software and share expertise with campground staff.

  • Work within a defined shift schedule that includes evenings, weekends, and holidays to support partners and guests.

Job description

Welcome to Campspot! Whether you are an avid camper, the occasional glamper, an expert RV-er, or new to the outdoors entirely, we're interested in working with you. Our team values diverse perspectives as we seek to create an easy-to-navigate and meaningful camping experience for everyone.
We hope you will consider joining our team! ALL human beings are welcome, and we are committed to helping you thrive here. We believe our team, as well as the outdoors, is for everyone.
As a Software Customer Support Specialist, you will assist our software customers during scheduled software support hours. Your primary responsibility will be to work with campground and resort staff on inbound call/email/chat questions in a range of difficulty. You will become a master of the 'ins and outs' of the Campspot reservation software. You will be expected to courteously share this expertise with campground management and staff at their request by phone, email, and remote desktop demonstration. A high level of technical ability is preferred.
Camping is a service-driven industry, with many of our partnering parks conducting the majority of their business outside of traditional business hours and on weekends. To best support our partners and their guests, employees in this role work within a clearly defined shift schedule that includes coverage during evenings, weekends, and select major holidays.
Given that the busiest camping season falls between Memorial Day and Labor Day, this position is best suited for individuals who are available to work consistently throughout the summer and who prefer to schedule extended time off during the off-season months.
Currently we are hiring for two shifts:
  1. Saturday-Sunday 9a-6p and Monday-Wednesday 11a-8p EST
  2. Saturday-Sunday 9a-6p and Wednesday-Friday 11a-8p EST

Qualifications:
  • Excellent written and verbal communication skills
  • Patient and courteous demeanor when working with customers
  • Availability to work the above-mentioned schedule
  • Attention and obsession with detail and accuracy
  • Effective and efficient problem solving
  • Demonstrated ability to manage multiple, simultaneous, and sometimes competing priorities
  • Experience in and ability to thrive in a fast-paced environment

Preferred Qualifications:
  • Available to start immediately
  • 3 years experience in customer service or related role
  • Experience working in the recreation/hospitality/tourism industry
  • Experience working with Software as a Service (SaaS)
  • Proficient in Google Business Suite and Microsoft Office, specifically MS Excel

Compensation and Benefits
  • Anticipated starting base salary: $45k per year
  • Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates
  • 401(k) plan with employer match
  • Flexible and casual work environment
  • Employee camping credit to encourage getting outdoors and experiencing our product!

This role is hybrid in our Grand Rapids, MI headquarters.
Campspot is a motivated team of outdoor enthusiasts and software professionals with decades of experience in the campground and outdoor industry. We're looking to grow with people who embody our culture of learning, collaboration, and innovation. Today our portfolio includes two distinct but synergistic products:
1. Campspot Management Software (https://software.campspot.com/) is the leading provider of reservation management software and tools for campgrounds and RV parks. It revolutionized the industry through its proprietary technology, allowing park owners to increase revenue through its inventory optimization tool and site-lock capabilities.
2. The Campspot Marketplace (campspot.com and Campspot mobile app) is an online marketplace where travelers can find accommodations for their camping trips. Campspot's inventory is 100% bookable and includes robust filters to help travelers customize their travel experience.

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