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Microsoft Chat Support Jobs in Michigan (NOW HIRING)

Crystal Flash

Customer Support

Grand Rapids, MI · On-site

Manage inbound and outbound customer interactions via phone, chat, email, and other communication ... Comfortable using Microsoft Office applications including Outlook, Word, Excel, and Teams.

McDonald Companies

IT Support Technician

Saginaw, MI

$19 - $26.25/hr

... chat, or in-person. * Install, configure, and troubleshoot hardware, software, and network ... Experience with or knowledge of various software including Windows 11 and Microsoft 365. * Basic ...

McDonald Companies

IT Support Technician

Saginaw, MI · On-site

$20 - $27.50/hr

... chat, or in-person. * Install, configure, and troubleshoot hardware, software, and network ... Experience with or knowledge of various software including Windows 11 and Microsoft 365. * Basic ...

McDonald Companies

IT Support Technician

Saginaw, MI · On-site

$19 - $26.25/hr

... chat, or in-person. * Install, configure, and troubleshoot hardware, software, and network ... Experience with or knowledge of various software including Windows 11 and Microsoft 365. * Basic ...

FastTek

IT Operations Support Specialist

Dearborn, MI

Microsoft Azure, Microsoft Sharepoint, Powershell Experience Required: * Support Specialist with 5+ ... chat, and online meetings * Troubleshoot and resolve common issues with Power Apps, Power Automate ...

CFS

IT Support Specialist

Grand Rapids, MI · On-site

$50K - $55K/yr

Support requests may be received via phone, email, chat, walk‑ins, or the support portal, and all ... Proficiency with Windows operating systems, Chrome, Edge, and the Microsoft Office Suite. * Solid ...

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Microsoft Chat Support information

See Michigan salary details

$12

$22

$38

How much do microsoft chat support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for microsoft chat support in Michigan is $22.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $24.71 per hour, depending on experience, location, and employer.

What is a Microsoft Chat Support?

A Microsoft Chat Support job involves assisting customers with troubleshooting, technical issues, or account-related concerns through online chat. Support agents provide real-time guidance, answer queries, and help users resolve problems related to Microsoft products and services. This role requires strong communication skills, product knowledge, and the ability to offer efficient solutions while maintaining a positive customer experience.

What are the typical daily responsibilities of a Microsoft Chat Support?

As a Microsoft Chat Support representative, your day-to-day tasks typically include responding to customer inquiries via online chat, diagnosing technical issues, offering step-by-step solutions, and escalating complex problems to specialized teams when necessary. You may also guide customers through product installations, troubleshoot software or account issues, and document interactions in a ticketing system. Collaboration with other support agents and technical teams is common to ensure seamless customer service. Staying up to date with the latest Microsoft product updates and knowledge base articles is also important for delivering accurate assistance.

What are the key skills and qualifications needed to thrive in Microsoft Chat Support?

To thrive as a Microsoft Chat Support representative, you need a strong understanding of Microsoft products and services, excellent problem-solving skills, and a high school diploma or equivalent, with some employers preferring prior technical support experience. Familiarity with CRM software, ticketing systems, and Microsoft Office Suite is important, while certifications such as Microsoft Certified: Fundamentals may be an asset. Strong written communication, patience, and active listening skills help you effectively assist customers in a fast-paced online environment. These abilities ensure efficient issue resolution, high customer satisfaction, and the ability to adapt to evolving product updates and customer needs.

Does Microsoft offer chat support?

Microsoft offers chat support for its products and services, including technical assistance for Windows, Office, and Azure. Support is accessible through the Microsoft Support website, where users can initiate live chat sessions with support agents or use virtual chatbots for common issues.

How do you become a Microsoft Chat Support customer service agent?

To become a Microsoft Chat Support customer service agent, candidates typically need strong communication skills, experience in customer service, and familiarity with Microsoft products. Applying through Microsoft's careers website or job boards, completing the required application, and passing assessments or interviews are common steps in the hiring process.

What are popular job titles related to Microsoft Chat Support jobs in Michigan?

For Microsoft Chat Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Microsoft Chat Support jobs in Michigan look for?

The top searched job categories for Microsoft Chat Support jobs in Michigan are:

What cities in Michigan are hiring for Microsoft Chat Support jobs?

Cities in Michigan with the most Microsoft Chat Support job openings:

Microsoft Chat Support jobs near you
Infographic showing various Microsoft Chat Support job openings in Michigan as of August 2026, with employment types broken down into 83% Full Time, 8% Part Time, 6% Temporary, and 3% Contract. Highlights an 91% In-person, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,222 per year, or $22.7 per hour.

Specialist Customer Experience

Lakeshore Recycling Systems

Jackson, MI • On-site

$16 - $21/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

As a Customer Experience Specialist, you are part of a team supporting and serving our customers and clients through inbound and outbound calls. You will be expected to demonstrate a resourceful and quick thinking mindset that will assist with callers and answer questions in a concise manner as well as providing an exceptional and committed customer experience to our users through phone, email, and chat support
Reports To
Customer Experience Manager

  • Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience
  • Strive for first-contact resolution with each interaction
  • Take ownership and tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations
  • Collaborate with other team members to ensure consistent and seamless services while also exercising time management and task prioritization
  • Work with team leaders to identify opportunities to improve processes, products, and services
  • Update customer information in the system during and after each correspondence
  • Answer incoming calls from prospective customers to explain services and products offered while providing additional service offerings
  • Become proficient with client programs and develop product knowledge
  • Record and verify names, addresses, purchases, and reactions of prospective customers
  • Handle incoming calls (orders, inquiries, complaints, etc.) and direct calls for further problem resolution if necessary
  • Participate in learning opportunities for process improvements, time management, and technology skills
  • Follow company policies and procedures
  • Special Projects and other duties as needed
  • High School Diploma or GED
  • Previous 2-3 years of call center experience
  • Naturally positive, helpful, and courteous attitude
  • Willingness to assist with client's needs
  • Demonstrable patience and attentiveness in all communication and interactions
  • Comfortable working in a fast-paced and very active group environment
  • Able and willing to work cooperatively with team members to build a strong sense of camaraderie and teamwork
  • Self-motivated to provide top notch customer service
  • Exceptional verbal and written communication skills
  • Detail-oriented with strong organizational skills
  • Ability to think critically and creatively in order to proactively and independently solve problems
  • General math skills
  • Maintain a positive and professional attitude and outlook with customers and coworkers
  • Adhere to attendance and scheduling policies
  • Excellent Microsoft Word / Excel / Outlook Software Skills
  • Hours: 40 hours per week plus one to two Saturdays per month

Physical Demands / Environmental Factors
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
  • Occasionally required to stand and walk
  • Must frequently lift and/or move up to 10 pounds
  • Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus
  • Some regional travel required

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