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Microsoft Chat Support Jobs in Michigan (NOW HIRING)

Manage inbound and outbound customer interactions via phone, chat, email, and other communication ... Comfortable using Microsoft Office applications including Outlook, Word, Excel, and Teams.

IT Support Technician

Saginaw, MI

$20 - $27.50/hr

... chat, or in-person. * Install, configure, and troubleshoot hardware, software, and network ... Experience with or knowledge of various software including Windows 11 and Microsoft 365. * Basic ...

IT Support Technician

Saginaw, MI

$19 - $26.25/hr

... chat, or in-person. * Install, configure, and troubleshoot hardware, software, and network ... Experience with or knowledge of various software including Windows 11 and Microsoft 365. * Basic ...

IT Support Technician

Saginaw, MI · On-site

$19 - $26.25/hr

... chat, or in-person. * Install, configure, and troubleshoot hardware, software, and network ... Experience with or knowledge of various software including Windows 11 and Microsoft 365. * Basic ...

Microsoft Azure, Microsoft Sharepoint, Powershell Experience Required: * Support Specialist with 5+ ... chat, and online meetings * Troubleshoot and resolve common issues with Power Apps, Power Automate ...

Support requests may be received via phone, email, chat, walk‑ins, or the support portal, and all ... Proficiency with Windows operating systems, Chrome, Edge, and the Microsoft Office Suite. * Solid ...

The successful candidate will be responsible for providing exceptional service, telephone, chat and ... Proficiency in Microsoft Office Word and Excel * Strong interpersonal skills and the ability to ...

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Microsoft Chat Support information

See Michigan salary details

$12

$22

$38

How much do microsoft chat support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for microsoft chat support in Michigan is $22.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $24.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Microsoft Chat Support?

To thrive as a Microsoft Chat Support representative, you need a strong understanding of Microsoft products and services, excellent problem-solving skills, and a high school diploma or equivalent, with some employers preferring prior technical support experience. Familiarity with CRM software, ticketing systems, and Microsoft Office Suite is important, while certifications such as Microsoft Certified: Fundamentals may be an asset. Strong written communication, patience, and active listening skills help you effectively assist customers in a fast-paced online environment. These abilities ensure efficient issue resolution, high customer satisfaction, and the ability to adapt to evolving product updates and customer needs.

What is a Microsoft Chat Support?

A Microsoft Chat Support job involves assisting customers with troubleshooting, technical issues, or account-related concerns through online chat. Support agents provide real-time guidance, answer queries, and help users resolve problems related to Microsoft products and services. This role requires strong communication skills, product knowledge, and the ability to offer efficient solutions while maintaining a positive customer experience.

What are the typical daily responsibilities of a Microsoft Chat Support?

As a Microsoft Chat Support representative, your day-to-day tasks typically include responding to customer inquiries via online chat, diagnosing technical issues, offering step-by-step solutions, and escalating complex problems to specialized teams when necessary. You may also guide customers through product installations, troubleshoot software or account issues, and document interactions in a ticketing system. Collaboration with other support agents and technical teams is common to ensure seamless customer service. Staying up to date with the latest Microsoft product updates and knowledge base articles is also important for delivering accurate assistance.

How do you become a Microsoft Chat Support?

To become a Microsoft Chat Support agent, candidates typically need strong communication skills, customer service experience, and familiarity with Microsoft products and support tools. Relevant certifications, such as Microsoft Certified: Fundamentals, can be beneficial, and roles often require a high school diploma or equivalent. Training is usually provided by the employer to familiarize new agents with company-specific procedures and systems.

Does Microsoft offer chat support?

Microsoft offers chat support for its products and services, including technical assistance for Windows, Office, and Azure. Customer support agents often provide help through live chat on the official Microsoft support website, and chat support is available for certain issues and account types. Microsoft support roles, such as chat support agents, typically require good communication skills and familiarity with Microsoft products.
What are popular job titles related to Microsoft Chat Support jobs in Michigan? For Microsoft Chat Support jobs in Michigan, the most frequently searched job titles are:
What cities in Michigan are hiring for Microsoft Chat Support jobs? Cities in Michigan with the most Microsoft Chat Support job openings:
Infographic showing various Microsoft Chat Support job openings in Michigan as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 89% In-person, and 11% Hybrid job distribution, with an average salary of $47,222 per year, or $22.7 per hour.

Microsoft Exchange and Teams Engineer

Plantemoran

Grand Rapids, MI • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 2 days ago


Job description

Count on us. Our "we-care" culture is more than just a motto; it's a promise. From day one, we prioritize your growth, well-being, and success. You can count on us to support your career journey and help you achieve your professional goals. Join us.

TheMicrosoft Exchange and Teams Engineerwill work on our Infrastructure Services Team to support Plante Moran'sinternalcommunications solutions, including Microsoft Exchange Online, email security, Microsoft Teams, voice services, video conferencing, and other communications solutions.We are seeking a candidate that is passionate about IT,has a strong customer service focus,enjoysidentifyingand evaluating emerging technologies,andhas a desire to work on impactfulunified communicationstechnology projects.

Your role.

Your work will include, but not be limited to:

  • Responsible fordesigning,administering,andestablishingsystem standardsfor messaging and communicationteam solutionsincluding, but not limited to:
    • Microsoft Exchange Online, and email security
    • Microsoft Teams,with a focus on Unified Communications (Chat, Video, Voice, and Meetings)
    • Voice, Video Conferencing,and Fax services
  • Lead infrastructure and security related projects from idea generation to implementation,includingselection, recommendation, design, testing, and implementation of various solutions.
  • Provide support, analysis, and remediationon escalatedsupportincidents from our help desk on Microsoft ExchangeOnline, Outlook, Email Security (Phishing, Malware, SPAM), Microsoft Teams(including voice), telecommunications services, video conferencing, and other communications solutions.
  • Performsolutionadministration tasks,includingreviewing and monitoring event logs/performance KPIsand baselines.
  • Create andmaintainaccuratetechnical documentation.
  • Manage andmaintainpositive working relationships with vendors.
  • Develop andtestdisaster recovery, incident response,and business continuityplans. Capacityplanning and yearly budgeting.
  • As-needed participation in after-hours maintenance windows to update, change, and install varioussystems.
  • Occasional participation in theOn-Call Rotation.

The qualifications.

  • Bachelor's Degree in Information Technology, Business,or related major is preferred.
  • The ideal candidate will haveat least3years of experiencedesigning,implementingandmaintainingMicrosoftExchangeOnlineand email security solutions.
  • Working experience with eDiscovery,Litigation Hold, and complianceprocesses.
  • Strong PowerShell scripting skills.
  • Knowledge ofexternalemail routing and configuration including MX records, SPF, DMARC, DKIM, etc.
  • Entra ID and familiarity with the Microsoft 365 / M365 suite of solutions.
  • This position may require occasionaltravel.
  • Knowledge of the following is notrequired, but will help you stand out:
    • Microsoft Teams(Focus on Unified Communications - Chat, Meetings, Video,Voice, e911)
    • Working knowledge of TCP/IP networking and familiaritywithQuality of Service-QoS
    • Microsoft Teams Room Systemsandvideoconferencing room solutions
    • Microsoft 365 Copilot

This isanexemptposition, so you may have to work hours that exceed the standard 40-hour work week.

#LI-CD1

#LI-Hybrid

What makes us different?

On the surface, we're one of the nation's largest audit, tax, consulting, and wealth management firms. But dig a little deeper, and you'll see what makes us different: we're a relatively jerk-free firm (hey, nobody 's perfect) with a world-class culture, consistent recognition as one of Fortune Magazine's "100 Best Companies to Work For," and an endless array of opportunities.At Plante Moran, diversity, equity and inclusion means that all staff members have equitable and fair opportunities to succeed, in an inclusive environment, with their individual, unique identities. So,what are you waiting for? Apply now.

Plante Moran enjoys a "Workplace for Your Day" model which, simply put, means we strive for flexibility and balance while staying true to our principally in-person model. We believe that face-to-face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day.

Plante Moran is committed to a diverse workplace.We strive to create a culture where each person feels accepted and valued. We believe that each person's ultimate potential begins with first acknowledging their inherent dignity. When we can recognize - and celebrate - our many human differences, we're able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work.Plante Moran is an Equal Opportunity Employer.

Plante Moran maintains a drug-free workplace.

Interestedapplicantsmust submit their resume for consideration using our applicant tracking system. Due to the high volume of interest in our positions, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of qualified candidates who are bilingual in either Japanese and English or Chinese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran.

The specific statements above are not intended to be all-inclusive.

We are pleased to offer eligible staff a robust benefits package. Eligibility and contribution requirements for some of these benefits vary based on the number of hours staff work per week. Highlights include health, dental, vision, disability, and life insurance. In addition to this, eligible staff are able to take advantage of our Flexible Time Off and various pre-determined holidays, as well as a 401(k) plan, flexible benefits plans, business-related travel expense, lodging, and meal reimbursement for business-related use. A pension plan is also available for eligible administrative and paraprofessional staff. A discretionary bonus plan is available for eligible staff. Plante Moran also offers some contingent staff positions the option to elect health insurance in addition to limited paid sick time.

The compensation range reflects the base salary we reasonably expect to pay for this position across our offices in the following regions: CO, IL, OH, and MA. Please review theposition description for theapplicable geographic location. Generally, experienced hires are not hired at or near the maximum salary range, as compensation decisions take into account a wide variety of factors, including but not limited to: responsibilities, education, experience, knowledge, skills, and geography. For early career roles, including campus hires, we offer standardized, market-based starting salaries among individuals within the same hiring group. This approach ensures fairness and reflects current industry benchmarks for entry-level talent.

Under Colorado's Job Application Fairness Act, you have the right to redact, from any documents that you submit in connection with your application, information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting documentation.

The compensation range for this role in CO, IL, OH, and MA is: $89,500-$120,000

This application window is a good-faith estimate of the time that this posting will remain open. This deadline will be promptly updated if the deadline is extended.