Grand Rapids, MI · On-site
$45K/yr
... chat questions in a range of difficulty. You will become a master of the 'ins and outs' of the ... Proficient in Google Business Suite and Microsoft Office, specifically MS Excel Compensation and ...
Grand Rapids, MI · On-site
$45K/yr
... chat questions in a range of difficulty. You will become a master of the 'ins and outs' of the ... Proficient in Google Business Suite and Microsoft Office, specifically MS Excel Compensation and ...
Rochester, MI · Hybrid
$22 - $25/hr
Heavy use of email and chat communication * Phone calls take priority, though email is the primary ... Proficiency with Microsoft Office and business systems Experience supporting industrial ...
New
Quick apply
Rochester, MI · Hybrid
$22 - $25/hr
Heavy use of email and chat communication * Phone calls take priority, though email is the primary ... Proficiency with Microsoft Office and business systems Experience supporting industrial ...
New
Rochester Hills, MI · Hybrid
$22 - $25/hr
Heavy use of email and chat communication * Phone calls take priority, though email is the primary ... Proficiency with Microsoft Office and business systems Experience supporting industrial ...
New
Rochester Hills, MI · Hybrid
$22 - $25/hr
Heavy use of email and chat communication * Phone calls take priority, though email is the primary ... Proficiency with Microsoft Office and business systems Experience supporting industrial ...
New
Big Rapids, MI · On-site
$13.73 - $13.99/hr
Provide phone, chat, and email technical support to Canvas users, including faculty and students ... Use Microsoft 365 tools and learn new technologies quickly. • Provide training support to e ...
Big Rapids, MI · On-site
$13.73 - $13.99/hr
Provide phone, chat, and email technical support to Canvas users, including faculty and students ... Use Microsoft 365 tools and learn new technologies quickly. • Provide training support to e ...
$13.73 - $13.99/hr
Provide phone, chat, and email technical support to Canvas users, including faculty and students ... Use Microsoft 365 tools and learn new technologies quickly. Provide training support to eLearning ...
$13.73 - $13.99/hr
Provide phone, chat, and email technical support to Canvas users, including faculty and students ... Use Microsoft 365 tools and learn new technologies quickly. Provide training support to eLearning ...
Rochester Hills, MI · Hybrid
$22 - $25/hr
Heavy use of email and chat communication * Phone calls take priority, though email is the primary ... Proficiency with Microsoft Office and business systems Experience supporting industrial ...
New
Rochester Hills, MI · Hybrid
$22 - $25/hr
Heavy use of email and chat communication * Phone calls take priority, though email is the primary ... Proficiency with Microsoft Office and business systems Experience supporting industrial ...
New
Rochester, MI · Hybrid
$22 - $25/hr
Heavy use of email and chat communication * Phone calls take priority, though email is the primary ... Proficiency with Microsoft Office and business systems Experience supporting industrial ...
New
Quick apply
Rochester, MI · Hybrid
$22 - $25/hr
Heavy use of email and chat communication * Phone calls take priority, though email is the primary ... Proficiency with Microsoft Office and business systems Experience supporting industrial ...
New
Warren, MI · On-site
Collaborate with Dealer Chat team leads, support staff, and coordinators on data and project initiatives. * Maintain and enhance Microsoft Access databases, including VBA components. * Communicate ...
Quick apply
Warren, MI · On-site
Collaborate with Dealer Chat team leads, support staff, and coordinators on data and project initiatives. * Maintain and enhance Microsoft Access databases, including VBA components. * Communicate ...
Holland, MI · On-site
$35K - $43K/yr
Resolve technical trouble-shooting tasks virtually over phone/email/chat, which requires ... Technical savvy and proficient in Microsoft Office * Excellent written and oral communication ...
Holland, MI · On-site
$35K - $43K/yr
Resolve technical trouble-shooting tasks virtually over phone/email/chat, which requires ... Technical savvy and proficient in Microsoft Office * Excellent written and oral communication ...
Macomb, MI · On-site
$47K - $64K/yr
... chat, email, and in person * Working knowledge of Microsoft Outlook, Microsoft Teams, and other ... support for life both in and outside of work.
Macomb, MI · On-site
$47K - $64K/yr
... chat, email, and in person * Working knowledge of Microsoft Outlook, Microsoft Teams, and other ... support for life both in and outside of work.
Sandusky, MI · On-site
$44K - $58K/yr
... chat, email, and in person * Working knowledge of Microsoft Outlook, Microsoft Teams, and other ... support for life both in and outside of work.
Sandusky, MI · On-site
$44K - $58K/yr
... chat, email, and in person * Working knowledge of Microsoft Outlook, Microsoft Teams, and other ... support for life both in and outside of work.
Benzonia, MI · On-site
$49K - $66K/yr
... chat, email, and in person * Working knowledge of Microsoft Outlook, Microsoft Teams, and other ... support for life both in and outside of work.
Benzonia, MI · On-site
$49K - $66K/yr
... chat, email, and in person * Working knowledge of Microsoft Outlook, Microsoft Teams, and other ... support for life both in and outside of work.
Lapeer, MI · On-site
$47K - $63K/yr
... chat, email, and in person * Working knowledge of Microsoft Outlook, Microsoft Teams, and other ... support for life both in and outside of work.
Lapeer, MI · On-site
$47K - $63K/yr
... chat, email, and in person * Working knowledge of Microsoft Outlook, Microsoft Teams, and other ... support for life both in and outside of work.
Bridgman, MI · On-site
$48K - $64K/yr
... chat, email, and in person * Working knowledge of Microsoft Outlook, Microsoft Teams, and other ... support for life both in and outside of work.
Bridgman, MI · On-site
$48K - $64K/yr
... chat, email, and in person * Working knowledge of Microsoft Outlook, Microsoft Teams, and other ... support for life both in and outside of work.
Marlette, MI · On-site
$42K - $57K/yr
... chat, email, and in person * Working knowledge of Microsoft Outlook, Microsoft Teams, and other ... support for life both in and outside of work.
Marlette, MI · On-site
$42K - $57K/yr
... chat, email, and in person * Working knowledge of Microsoft Outlook, Microsoft Teams, and other ... support for life both in and outside of work.
Alma, MI · On-site
$44K - $59K/yr
... chat, email, and in person * Working knowledge of Microsoft Outlook, Microsoft Teams, and other ... support for life both in and outside of work.
Alma, MI · On-site
$44K - $59K/yr
... chat, email, and in person * Working knowledge of Microsoft Outlook, Microsoft Teams, and other ... support for life both in and outside of work.
Oscoda, MI · On-site
$47K - $64K/yr
... chat, email, and in person * Working knowledge of Microsoft Outlook, Microsoft Teams, and other ... support for life both in and outside of work.
Oscoda, MI · On-site
$47K - $64K/yr
... chat, email, and in person * Working knowledge of Microsoft Outlook, Microsoft Teams, and other ... support for life both in and outside of work.
Muskegon, MI · On-site
$47K - $63K/yr
... chat, email, and in person * Working knowledge of Microsoft Outlook, Microsoft Teams, and other ... support for life both in and outside of work.
Muskegon, MI · On-site
$47K - $63K/yr
... chat, email, and in person * Working knowledge of Microsoft Outlook, Microsoft Teams, and other ... support for life both in and outside of work.
Mount Pleasant, MI · On-site
$47K - $63K/yr
... chat, email, and in person * Working knowledge of Microsoft Outlook, Microsoft Teams, and other ... support for life both in and outside of work.
Mount Pleasant, MI · On-site
$47K - $63K/yr
... chat, email, and in person * Working knowledge of Microsoft Outlook, Microsoft Teams, and other ... support for life both in and outside of work.
Menominee, MI · On-site
$47K - $63K/yr
... chat, email, and in person * Working knowledge of Microsoft Outlook, Microsoft Teams, and other ... support for life both in and outside of work.
Menominee, MI · On-site
$47K - $63K/yr
... chat, email, and in person * Working knowledge of Microsoft Outlook, Microsoft Teams, and other ... support for life both in and outside of work.
$12.57 - $14.97
14% of jobs
$16.23 is the 25th percentile. Wages below this are outliers.
$14.97 - $17.37
21% of jobs
$17.37 - $19.77
14% of jobs
The median wage is $19.91 / hr.
$19.77 - $22.17
18% of jobs
$23.81 is the 75th percentile. Wages above this are outliers.
$22.17 - $24.57
12% of jobs
$24.57 - $26.97
6% of jobs
$26.97 - $29.37
4% of jobs
$29.37 - $31.77
3% of jobs
$31.77 - $34.17
3% of jobs
$34.17 - $36.57
3% of jobs
$36.57 - $38.97
1% of jobs
$12
$22
$38
To thrive as a Microsoft Chat Support representative, you need a strong understanding of Microsoft products and services, excellent problem-solving skills, and a high school diploma or equivalent, with some employers preferring prior technical support experience. Familiarity with CRM software, ticketing systems, and Microsoft Office Suite is important, while certifications such as Microsoft Certified: Fundamentals may be an asset. Strong written communication, patience, and active listening skills help you effectively assist customers in a fast-paced online environment. These abilities ensure efficient issue resolution, high customer satisfaction, and the ability to adapt to evolving product updates and customer needs.
A Microsoft Chat Support job involves assisting customers with troubleshooting, technical issues, or account-related concerns through online chat. Support agents provide real-time guidance, answer queries, and help users resolve problems related to Microsoft products and services. This role requires strong communication skills, product knowledge, and the ability to offer efficient solutions while maintaining a positive customer experience.
As a Microsoft Chat Support representative, your day-to-day tasks typically include responding to customer inquiries via online chat, diagnosing technical issues, offering step-by-step solutions, and escalating complex problems to specialized teams when necessary. You may also guide customers through product installations, troubleshoot software or account issues, and document interactions in a ticketing system. Collaboration with other support agents and technical teams is common to ensure seamless customer service. Staying up to date with the latest Microsoft product updates and knowledge base articles is also important for delivering accurate assistance.
$45K/yr
Full-time
Medical, Dental, Vision, Life, Retirement
Re-posted 3 days ago
Sourced by ZipRecruiter
Software development
11 - 50 Employees
Grand Rapids, MI, US
2015
