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Google Chat Support Jobs in Michigan (NOW HIRING)

Bucknell

Technology Support Specialist

Kalamazoo, MI · On-site

Ability to work on-site, meet clients, answer phone calls, and google chat * Ability to go to ... supports the growth and development of a diverse campus community.We endeavor to enhance our ...

New

Stefanini

Full Stack Developer

Dearborn, MI · On-site

Backend (Python/FastAPI) and frontend (Angular/React) development, chat and API interfaces, and ... Google Cloud Platform Experience Required:5+ years of professional software engineering experience ...

Stefanini Group

Full Stack Developer

Dearborn, MI · On-site

... Google Cloud Platform (GCP). Responsibilities * Architecture: Design multi-agent AI systems ... Backend (Python/FastAPI) and frontend (Angular/React) development, chat and API interfaces, and ...

Stefanini Group

Full Stack Developer

Dearborn, MI · On-site

... Google Cloud Platform (GCP). Responsibilities * Architecture: Design multi-agent AI systems ... Backend (Python/FastAPI) and frontend (Angular/React) development, chat and API interfaces, and ...

Stefanini Group

Full Stack Developer

Dearborn, MI · On-site

... Google Cloud Platform (GCP). Responsibilities * Architecture: Design multi-agent AI systems ... Backend (Python/FastAPI) and frontend (Angular/React) development, chat and API interfaces, and ...

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Google Chat Support information

How do you become a Google Chat Support agent?

To become a Google Chat Support agent, candidates typically need customer service experience, strong communication skills, and familiarity with Google Workspace tools. Applying through Google's career portal and demonstrating problem-solving abilities are essential steps in the hiring process.

How do I join Google Chat Support?

To join Google Chat Support as a support agent, you typically need to apply through Google's career portal or partner companies, meet the required qualifications such as customer service skills and familiarity with Google Workspace tools, and complete the company's hiring process. Training on Google Chat and related tools is often provided after onboarding.

What are the key skills and qualifications needed to thrive in the Google Chat Support position, and why are they important?

To thrive as a Google Chat Support professional, you need strong customer service skills, problem-solving abilities, and experience with online communication tools, typically supported by a high school diploma or equivalent. Familiarity with Google Workspace, CRM systems, and ticketing platforms is often required, and certifications in customer support can be advantageous. Exceptional written communication, patience, and active listening are standout soft skills in this position. These competencies are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining high service standards in a digital support environment.

What is a Google Chat Support?

A Google Chat Support job involves assisting customers via Google Chat with troubleshooting, technical issues, or general inquiries. Support agents help users resolve problems, provide step-by-step guidance, and ensure a smooth experience with Google products or services. This role requires strong communication skills, problem-solving abilities, and knowledge of Google tools. Agents may assist individuals, businesses, or internal teams depending on the company's needs.

What are the typical daily responsibilities of a Google Chat Support team member?

As a Google Chat Support team member, your daily responsibilities will center around assisting customers via Google Chat by answering inquiries, troubleshooting issues, and providing clear solutions to users in real time. You will also update support tickets, document resolutions, and escalate more complex issues to technical or specialized teams as needed. Collaboration with colleagues and team leads is common to ensure consistent service levels and share best practices. Meeting customer satisfaction goals and maintaining professional, prompt communication are essential throughout your shifts. This role offers a dynamic and collaborative environment where you can develop your technical and interpersonal skills.

What are popular job titles related to Google Chat Support jobs in Michigan? For Google Chat Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Google Chat Support jobs in Michigan look for? The top searched job categories for Google Chat Support jobs in Michigan are:
What cities in Michigan are hiring for Google Chat Support jobs? Cities in Michigan with the most Google Chat Support job openings:
Google Chat Support jobs near you
Infographic showing various Google Chat Support job openings in Michigan as of August 2026, with employment types broken down into 62% Full Time, 15% Part Time, 8% Temporary, and 15% Contract. Highlights an 100% In-person job distribution.

Scheduling Support Specialist - Hybrid

North Arrow ABA

Traverse City, MI

$19 - $21/hr

Full-time

Posted 3 days ago

New

Job description

The Scheduling Support Specialist provides afternoon and evening scheduling support for assigned regions, ensuring timely communication and seamless coordination of daily schedule changes.
Working from 11:00 a.m. to 7:00 p.m., this role assumes responsibility for same-day scheduling operations following the morning handoff from the assigned Scheduler.
The Scheduling Support Specialist serves as the primary point of contact for technicians, families, and internal team members regarding daily schedule changes. This position maintains accurate scheduling records, updates systems in real time, communicates schedule adjustments, and helps ensure a positive experience for both clients and employees through responsive, solution-oriented service.
Department: Clinic Operations
Reports To: Regional Scheduling Manager
FLSA Status: Non-Exempt (Hourly)
Location: Hybrid/Remote
Schedule: Full-Time (40 hours per week)Responsibilities
  • Assume responsibility for same-day scheduling operations at 11:00 a.m. following the daily handoff from the assigned Scheduler.
  • Serve as the primary point of contact for scheduling-related communications, including technician chats, family inquiries, and internal scheduling requests.
  • Respond promptly to technician questions within Client Schedule Change chats and provide clear, timely communication regarding schedule updates.
  • Update Apex/Lumary with all required schedule changes, ensuring records remain accurate and current.
  • Communicate with families through Google Voice regarding same-day scheduling changes, cancellations, or adjustments.
  • Provide ongoing scheduling updates within each region's Scheduling chat to ensure operational visibility.
  • Coordinate appointments and schedule changes across multiple clinics while balancing staffing needs, client availability, and operational priorities.
  • Identify and proactively resolve scheduling conflicts while minimizing disruptions to clients, families, and staff.
  • Maintain accurate scheduling documentation and perform data entry with a high degree of attention to detail.
  • Participate in scheduling meetings and collaborate with regional leadership to support scheduling initiatives and process improvements.
  • Provide administrative support related to scheduling operations as assigned.
  • Deliver professional, courteous, and solution-focused customer service in every interaction.
  • Perform other duties as assigned.
Required SkillsExperience
  • Minimum of one (1) year of scheduling, administrative support, customer service, or other related experience with a single employer, demonstrating reliability and employment stability.
Knowledge, Skills, and Abilities
  • Excellent organizational and time management skills with strong attention to detail.
  • Strong verbal and written communication skills.
  • Ability to manage multiple priorities and adapt quickly in a fast-paced, changing environment.
  • Demonstrated problem-solving skills and the ability to make sound decisions under pressure.
  • Ability to build positive working relationships with employees, clients, and families.
  • Proficiency with Google Workspace (Gmail, Google Calendar, Google Docs, Google Sheets, and Google Chat).
  • Ability to maintain confidentiality and exercise professionalism in all communications.
Physical Requirements
The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
This position requires the ability to:
  • Sit for extended periods while working at a computer.
  • Frequently use hands and fingers to operate a keyboard, mouse, and telephone.
  • Communicate effectively in person, by phone, and through electronic communication.
  • Occasionally lift and carry items weighing up to 20 pounds.
  • Read printed materials and computer screens with or without reasonable accommodation