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Live Chat Manager Jobs in Michigan (NOW HIRING)

Brilliant Earth

Jewelry Consultant

Birmingham, MI · On-site

$20 - $22/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

Brilliant Earth

Jewelry Consultant

Birmingham, MI

$20 - $22/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

Brilliant Earth

Jewelry Consultant

Birmingham, MI · On-site

$20 - $22/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

Alphabe Insight Inc

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner ... Basic computer proficiency and familiarity with customer management software Additional Information ...

Tekton

User Support Specialist

Grand Rapids, MI

$50K - $65K/yr

... live chat, email, or support cases * Review and process tool warranty requests * Address any ... You are able to work at a fast pace, easily switch between tasks, and manage multiple requests at ...

Tekton

User Support Specialist

Grand Rapids, MI · On-site

$50K - $65K/yr

... live chat, email, or support cases * • Review and process tool warranty requests * • Address ... manage multiple requests at once * • You are able to use good judgment when resolving issues with ...

Lascko Services

Client Service Wizard

Muskegon, MI

$16 - $19/hr

... and live chat. - Address client inquiries and concerns promptly, offering solutions and ... using our CRM system. - Collaborate with cross-functional teams to ensure client feedback is ...

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All JobsLive Chat JobsLive Chat Manager JobsLive Chat Manager Jobs in Michigan

Live Chat Manager information

See Michigan salary details

$20K

$53.5K

$89.3K

How much do live chat manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for live chat manager in Michigan is $53,473.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $60,100.00 per year, depending on experience, location, and employer.

What is a Live Chat Manager job?

A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.

What are the typical daily responsibilities of a Live Chat Manager?

A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.

What are the key skills and qualifications needed to thrive in the Live Chat Manager position, and why are they important?

To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.

What are the most commonly searched types of Live Chat jobs in Michigan? The most popular types of Live Chat jobs in Michigan are:
What are popular job titles related to Live Chat Manager jobs in Michigan? For Live Chat Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Live Chat Manager jobs in Michigan look for? The top searched job categories for Live Chat Manager jobs in Michigan are:
What cities in Michigan are hiring for Live Chat Manager jobs? Cities in Michigan with the most Live Chat Manager job openings:
Live Chat Manager jobs near you

Business Development Coordinator

Northland Chrysler Dodge Jeep Ram

Oak Park, MI • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 2 days ago

Job description

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Business Development Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase.  You will learn about all of the newest vehicles and technologies on the market. We have an in-house training team dedicated to your success; offering online and in-store training programs with our manufacturers.

At Northland Chrysler Jeep Dodge RAM, we strive to make every customer a customer for life.  Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.  Every employee at Northland Chrysler Jeep Dodge RAM is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.  

What We Offer

  • Top 100 Ford dealer nationwide
  • Ford Motor President Award recipient for customer satisfaction
  • Stable and experienced management
  • Medical and Dental
  • 401K Plan
  • Paid Holidays
  • Paid vacation
  • Paid Training
  • Employee vehicle purchase plans
  • Discounts on products and services
  • Family owned and operated
  • Long term job security

Sales Specific Benefits

  • 5 day work week
  • Competitive pay plan
  • Volume bonus levels
  • State of the art facility

Responsibilities

  • Answer customer calls and establish follows-up with sales appointments
  • Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
  • Provide customers with initial product information & direct them to the appropriate dealership resources
  • Present initial financing options based on customer needs
  • Follow up with leads that are not ready to make an appointment or no-show
  • Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
  • Utilize CRM tracking system daily

Qualifications

  • At least one previous role based in strong customer service experience
  • Team player attitude
  • Prompt and courteous
  • Enthusiastic personality
  • Must have strong computer skills
  • Willing to submit to a pre-employment background check & drug screen

Apply