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Live Chat Assistant Jobs in Michigan (NOW HIRING)

Brilliant Earth

Sales Associate, Jewelry

Birmingham, MI · On-site

$20 - $22/hr

... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...

Brilliant Earth

Sales Associate, Jewelry

Birmingham, MI · On-site

$20 - $22/hr

... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...

Lascko Services

Call Center Representative

Muskegon, MI · On-site

$17 - $20/hr

... and live chat. - Address client inquiries and concerns promptly, offering solutions and ... - Assist in the development of client service protocols and strategies to enhance the overall ...

Morley

Administrative Assistant (On Site)

Saginaw, MI · On-site

$14/hr

As an Administrative Assistant (Administrative Coordinator) at Morley in Saginaw, Michigan, you'll ... Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat ...

Morley

Administrative Assistant (On Site)

Saginaw, MI · On-site

$14/hr

As an Administrative Assistant (Administrative Coordinator) at Morley in Saginaw, Michigan, you'll ... Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat ...

Autobooks

Customer Support Representative

Detroit, MI

$20 - $23/hr

You assist callers with questions about our product and processes. It is important that you can ... Partner with customers to resolve issues through phone, email, and live chat * Troubleshoot low to ...

Autobooks, Inc.

Customer Support Representative

Detroit, MI · On-site

$15.75 - $21.50/hr

You assist callers with questions about our product and processes. It is important that you can ... Partner with customers to resolve issues through phone, email, and live chat * Troubleshoot low to ...

Harvia US, Inc.

Customer Support Agent

Grand Rapids, MI

$18 - $20/hr

Answer and manage inbound customer phone calls, emails, and live chat inquiries in a professional ... * Assist with duties as assigned. Qualifications * Minimum 1 year customer service, call center ...

Harvia US, Inc.

Customer Support Agent

Holland, MI

$18 - $20/hr

Answer and manage inbound customer phone calls, emails, and live chat inquiries in a professional ... * Assist with duties as assigned. Qualifications * Minimum 1 year customer service, call center ...

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All JobsLive Chat JobsLive Chat Assistant JobsLive Chat Assistant Jobs in Michigan

Live Chat Assistant information

What is a live chat assistant?

Live Chat Assistants are professionals who provide real-time customer support through online chat platforms. They assist customers by answering questions, resolving issues, and offering information about products or services. Live Chat Assistants typically work for companies in various industries, helping to improve customer satisfaction and streamline communication. Their role often requires strong written communication skills, multitasking abilities, and familiarity with customer service software.

What skills and qualifications are needed to be a live chat assistant?

To thrive as a Live Chat Assistant, strong written communication, problem-solving abilities, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or LiveChat is typically required. Outstanding multitasking, active listening, and patience help individuals excel in addressing customer inquiries efficiently and empathetically. These skills ensure timely, accurate responses and positive customer experiences, which are crucial for maintaining brand reputation and satisfaction.

What challenges do live chat assistants face when managing multiple conversations?

Live Chat Assistants often juggle several conversations at once, which can be challenging when trying to provide timely and personalized responses to each customer. Maintaining accuracy and empathy while switching between chats requires strong multitasking and organizational skills. It's important to stay calm under pressure, use available support tools effectively, and prioritize issues based on urgency to ensure customer satisfaction and avoid errors.

What is the difference between Live Chat Assistant vs Customer Service Representative?

AspectLive Chat AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often requires customer service or communication training
Work EnvironmentOnline, remote, or in-office chat platformsIn-office or remote call centers, retail stores, or offices
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Common Search/ComparisonOften compared for online support rolesMore general customer service roles

Live Chat Assistants primarily handle online customer inquiries via chat platforms, focusing on quick, written communication. Customer Service Representatives may handle calls, emails, or in-person interactions, often requiring broader communication skills. While both roles support customer needs, Live Chat Assistants specialize in digital, real-time chat support, making them ideal for online businesses.

How much do live chat assistants get paid?

Live chat assistants typically earn between $10 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or flexible schedules, and higher pay is often associated with specialized skills or industry knowledge.

How to become a live chat assistant?

To become a live chat assistant, candidates typically need strong communication skills, basic computer proficiency, and familiarity with customer service software. Many employers require a high school diploma or equivalent, and some prefer prior experience in customer support or online communication. Training is often provided on the job to familiarize new assistants with company-specific tools and protocols.

What are the most commonly searched types of Live Chat jobs in Michigan?

The most popular types of Live Chat jobs in Michigan are:

What are popular job titles related to Live Chat Assistant jobs in Michigan?

For Live Chat Assistant jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Live Chat Assistant jobs in Michigan look for?

The top searched job categories for Live Chat Assistant jobs in Michigan are:

What cities in Michigan are hiring for Live Chat Assistant jobs?

Cities in Michigan with the most Live Chat Assistant job openings:

Live Chat Assistant jobs near you
Infographic showing various Live Chat Assistant job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 34% Part Time, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

Business Development Coordinator

Serra Rochester Hills

Rochester Hills, MI • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 12 days ago

Job description

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Business Development Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.
In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market. We have an in-house training team dedicated to your success; offering online and in-store training programs with our manufacturers.
At Serra Ford Rochester Hills, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Serra Ford is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
What We Offer
  • Medical and Dental
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Long term job security
  • Health and wellness
  • Discounts on products and services

Responsibilities
  • Answer customer calls and establish follows-up with sales appointments
  • Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
  • Provide customers with initial product information & direct them to the appropriate dealership resources
  • Present initial financing options based on customer needs
  • Follow up with leads that are not ready to make an appointment or no-show
  • Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management
  • Utilize CRM tracking system daily

Qualifications
  • At least one previous role based in strong customer service experience
  • Team player attitude
  • Prompt and courteous
  • Enthusiastic personality
  • Must have strong computer skills
  • Willing to submit to a pre-employment background check & drug screen

Apply