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Entry Level Online Chat Moderator Jobs in Michigan

OneMain Financial

Consumer Lending Advisor

Livonia, MI · On-site

... chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive to ... We meet customers where they want to be -- in person, by phone and online.   At every level ...

OneMain Financial

Personal Loan Consultant

Wayne, MI · On-site

... chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive to ... We meet customers where they want to be -- in person, by phone and online.   At every level ...

OneMain Financial

Personal Loan Consultant

Livonia, MI · On-site

... chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive to ... We meet customers where they want to be -- in person, by phone and online.   At every level ...

OneMain Financial

Consumer Lending Advisor

Wayne, MI · On-site

... chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive to ... We meet customers where they want to be -- in person, by phone and online.   At every level ...

OneMain Financial

Loan Sales Specialist

Wayne, MI · On-site

... chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive to ... We meet customers where they want to be -- in person, by phone and online.   At every level ...

OneMain Financial

Loan Sales Specialist

Livonia, MI · On-site

... chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive to ... We meet customers where they want to be -- in person, by phone and online.   At every level ...

OneMain Financial

Loan Sales Specialist

Jackson, MI · On-site

... chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive to ... We meet customers where they want to be -- in person, by phone and online. At every level, we're ...

OneMain Financial

Loan Sales Specialist

Gaylord, MI · On-site

... chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive to ... We meet customers where they want to be -- in person, by phone and online. At every level, we're ...

OneMain Financial

Loan Sales Specialist

Monroe, MI · On-site

... chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive to ... We meet customers where they want to be -- in person, by phone and online. At every level, we're ...

OneMain Financial

Loan Sales Specialist

Livonia, MI · On-site

... chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive to ... We meet customers where they want to be -- in person, by phone and online. At every level, we're ...

OneMain Financial

Loan Sales Specialist

Wayne, MI · On-site

... chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive to ... We meet customers where they want to be -- in person, by phone and online. At every level, we're ...

OneMain Financial

Loan Sales Specialist

Lansing, MI · On-site

... chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive to ... We meet customers where they want to be -- in person, by phone and online. At every level, we're ...

OneMain Financial

Loan Sales Specialist

Muskegon, MI · On-site

... chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive to ... We meet customers where they want to be -- in person, by phone and online. At every level, we're ...

All JobsOnline Chat Moderator JobsEntry Level Online Chat Moderator JobsEntry Level Online Chat Moderator Jobs in Michigan

Entry Level Online Chat Moderator information

What does an entry level online chat moderator do?

An entry level online chat moderator is responsible for monitoring and managing conversations in online chat rooms, forums, or social media platforms. Their main duties include enforcing community guidelines, reviewing user-generated content, responding to questions, and addressing inappropriate behavior or language. Moderators help ensure a safe and positive environment for all users by removing spam, reporting issues, and sometimes escalating concerns to senior staff. This role often requires strong communication skills, attention to detail, and the ability to remain calm under pressure.

What are the key skills and qualifications needed to thrive as an entry level online chat moderator, and why are they important?

To thrive as an Entry Level Online Chat Moderator, you need strong written communication skills, attention to detail, and a basic understanding of online community guidelines, often supported by a high school diploma or equivalent. Familiarity with chat moderation platforms, content management systems, and ticketing tools is typically required. Patience, conflict resolution abilities, and professionalism are crucial soft skills that help maintain a positive community environment. These skills ensure effective moderation, foster user engagement, and help uphold the standards and safety of the online platform.

What are some common challenges faced by entry level online chat moderators, and how can they be managed?

Entry level online chat moderators often encounter challenges such as handling high volumes of messages, managing heated or inappropriate conversations, and maintaining community guidelines while fostering a welcoming environment. To manage these challenges, moderators need to develop strong multitasking and communication skills, stay up-to-date with platform policies, and practice patience and empathy when addressing user concerns. Support from more experienced team members and ongoing training can also help new moderators build confidence in their decision-making and conflict resolution abilities.

What is the difference between Entry Level Online Chat Moderator vs Customer Support Representative?

AspectEntry Level Online Chat ModeratorCustomer Support Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; customer service experience helpful
Work EnvironmentOnline, remote, chat-based platformsOnline or in-office, phone and chat support
Industry UsageOnline communities, gaming, social media platformsRetail, tech companies, service industries
Search & Comparison IntentFocus on online moderation, community managementFocus on customer service, issue resolution

Entry Level Online Chat Moderators primarily manage online communities and ensure chat interactions adhere to guidelines, working mainly in digital environments. Customer Support Representatives handle customer inquiries across multiple channels, including chat and phone, often in a broader service context. While both roles require strong communication skills and are often remote, their primary functions and industries differ.

What are popular job titles related to Entry Level Online Chat Moderator jobs in Michigan?

For Entry Level Online Chat Moderator jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Entry Level Online Chat Moderator jobs in Michigan look for?

The top searched job categories for Entry Level Online Chat Moderator jobs in Michigan are:

What cities in Michigan are hiring for Entry Level Online Chat Moderator jobs?

Cities in Michigan with the most Entry Level Online Chat Moderator job openings:

Entry Level Online Chat Moderator jobs near you
Infographic showing various Entry Level Online Chat Moderator job openings in Michigan as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 86% In-person, and 14% Remote job distribution.

Business development representative

Lakeview Ford-Lincoln

Battle Creek, MI • On-site

$15 - $25/hr

Full-time

Medical, Retirement, PTO

Re-posted 17 days ago

Job description

A Business Development Representative (BDR) at an auto dealership (also commonly called a BDC Representative, where BDC stands for Business Development Center) plays a key role in generating and managing leads to drive sales and service traffic. This is typically an entry-level or support sales position focused on communication, appointment setting, and customer engagement rather than closing deals on the showroom floor.The role bridges digital/inbound inquiries and the sales or service teams, often handling high volumes of phone, email, text, and online interactions in a fast-paced dealership environment.Key Responsibilities
  • Handle inbound leads and inquiries (phone calls, internet leads from the dealership website, emails, texts, chat, and social media).
  • Perform outbound calls, follow-ups, and prospecting to contact potential customers, previous buyers, lease-end clients, or service reminders.
  • Qualify leads by discussing customer needs, vehicle interests, budget, and timing.
  • Set, confirm, and reschedule sales or service appointments for the sales team, finance, or service advisors.
  • Follow up on leads to nurture relationships, re-engage no-shows, and maintain customer satisfaction.
  • Update and maintain accurate records in the dealership's CRM system (e.g., tracking interactions, lead status, and notes).
  • Respond quickly and professionally to all customer communications to ensure a positive first impression.
  • Stay informed about current inventory, promotions, vehicle features, pricing, and dealership services.
  • Collaborate with sales, service, and management teams to hand off qualified opportunities.
  • Occasionally support additional tasks like updating online inventory listings or handling basic customer questions.
Required Skills and Qualifications
  • Strong communication skills (clear speaking voice, active listening, persuasive phone etiquette).
  • Excellent customer service orientation with a friendly, professional, and enthusiastic demeanor.
  • Ability to multitask in a high-volume, fast-paced call-center-like environment.
  • Basic computer proficiency (CRM software, email, MS Office, dealership management systems).
  • Self-motivated, goal-oriented, and resilient to rejection (outbound calling can be repetitive).
  • Previous experience in sales, customer service, call centers, or automotive is preferred but often not required for entry-level roles.
  • High school diploma or equivalent; some dealerships value outgoing personality over formal education.
  • Availability for flexible hours, including evenings, weekends, and holidays (common in retail auto).
Typical CompensationCompensation often includes:
  • Hourly base pay (e.g., $15–$25/hour depending on location and experience).
  • Commissions or bonuses based on appointments set, shows kept, or sales generated from leads.
  • Benefits like health insurance, 401(k), paid time off, and employee discounts on vehicles/services.
This role serves as a strong entry point into automotive sales, with many BDRs advancing to Sales Consultant, Service Advisor, or other positions. Dealerships emphasize performance metrics like call volume, appointment show rate, and lead conversion.If you're applying or hiring for this position, tailor the description to your specific dealership's brand, volume, and focus (e.g., new vs. used cars, sales vs. service emphasis).