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Entry Level Online Chat Moderator Jobs (NOW HIRING)

Rebag

Livestream Moderator

Manhattan, NY · On-site

$30 - $35/hr

The company operates online and in stores, with locations in Los Angeles, New York and Miami ... Communicate with the host via a back-channel (e.g., chat or notes) to relay audience sentiment and ...

Burjline Builders

Online Live Chat

$16.50 - $22.25/hr

This entry-level position is ideal for candidates with customer service, administrative, retail, or clerical experience who enjoy helping others through written communication. As an Online Live Chat ...

Rebag

Livestream Moderator

New York, NY · On-site

$30 - $35/hr

The company operates online and in stores, with locations in Los Angeles, New York and Miami ... Communicate with the host via a back-channel (e.g., chat or notes) to relay audience sentiment and ...

Rebag

Livestream Moderator

New York, NY

$30 - $35/hr

The company operates online and in stores, with locations in Los Angeles, New York and Miami ... Communicate with the host via a back-channel (e.g., chat or notes) to relay audience sentiment and ...

AO Globe Life

Entry-Level Online CSR

Anchorage, AK · On-site +1

$100K/yr

Chat with members to understand their insurance needs (yes, you're their hero). * Help families protect their futures with customized insurance solutions. * Walk them through the application process ...

Ampcus

Customer Services Support Operator

Buffalo Grove, IL · On-site

$17.50 - $22.25/hr

Handle customer inquiries through phone, email, and online chat. * Work in a call-center ... Seniority Level * Entry-level to mid-level customer support professional (approximately 2-5 years ...

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Entry Level Online Chat Moderator information

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How much do entry level online chat moderator jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for entry level online chat moderator in the United States is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $20.19 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Online Chat Moderator vs Customer Support Representative?

AspectEntry Level Online Chat ModeratorCustomer Support Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; customer service experience helpful
Work EnvironmentOnline, remote, chat-based platformsOnline or in-office, phone and chat support
Industry UsageOnline communities, gaming, social media platformsRetail, tech companies, service industries
Search & Comparison IntentFocus on online moderation, community managementFocus on customer service, issue resolution

Entry Level Online Chat Moderators primarily manage online communities and ensure chat interactions adhere to guidelines, working mainly in digital environments. Customer Support Representatives handle customer inquiries across multiple channels, including chat and phone, often in a broader service context. While both roles require strong communication skills and are often remote, their primary functions and industries differ.

What are some common challenges faced by entry level online chat moderators, and how can they be managed?

Entry level online chat moderators often encounter challenges such as handling high volumes of messages, managing heated or inappropriate conversations, and maintaining community guidelines while fostering a welcoming environment. To manage these challenges, moderators need to develop strong multitasking and communication skills, stay up-to-date with platform policies, and practice patience and empathy when addressing user concerns. Support from more experienced team members and ongoing training can also help new moderators build confidence in their decision-making and conflict resolution abilities.

What are the key skills and qualifications needed to thrive as an entry level online chat moderator, and why are they important?

To thrive as an Entry Level Online Chat Moderator, you need strong written communication skills, attention to detail, and a basic understanding of online community guidelines, often supported by a high school diploma or equivalent. Familiarity with chat moderation platforms, content management systems, and ticketing tools is typically required. Patience, conflict resolution abilities, and professionalism are crucial soft skills that help maintain a positive community environment. These skills ensure effective moderation, foster user engagement, and help uphold the standards and safety of the online platform.

What does an entry level online chat moderator do?

An entry level online chat moderator is responsible for monitoring and managing conversations in online chat rooms, forums, or social media platforms. Their main duties include enforcing community guidelines, reviewing user-generated content, responding to questions, and addressing inappropriate behavior or language. Moderators help ensure a safe and positive environment for all users by removing spam, reporting issues, and sometimes escalating concerns to senior staff. This role often requires strong communication skills, attention to detail, and the ability to remain calm under pressure.
More about Entry Level Online Chat Moderator jobs
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Entry Level Online Chat Moderator jobs near you
Infographic showing various Entry Level Online Chat Moderator job openings in the United States as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Livestream Moderator, TikTok Shop (part-time)

SuperOrdinary Talent LLC

West Hollywood, CA • On-site

Part-time

Re-posted 8 days ago

Job description

TikTok Live Stream Moderator 
Location: West Hollywood, California 
Job Type: Full-Time / Part-Time 
About SuperOrdinary 
At SuperOrdinary, we're the driving force behind the global success of today's most exciting consumer brands. We're not just an agency; we're a dynamic growth partner and marketplace expert, connecting brands like Disney, H&M, Laneige, Touchland, Glow Recipe, and Peter Thomas Roth with creators and consumers worldwide. Our team of e-commerce and social commerce gurus empowers brands to build influence, scale their global sales channels, and forge meaningful connections.
We're at the forefront of the social commerce revolution, with a proven track record of explosive growth for brands on TikTok Shop and other innovative platforms. harnessing the power of short video, livestreaming to create engaging shopping experiences that seamlessly integrate e-commerce and entertainment.
Job Overview: 
We are seeking a proactive and attentive TikTok Live Stream Moderator to support our live selling sessions. The moderator will ensure a smooth and positive live shopping experience by managing interactions, maintaining community standards, and assisting our hosts during live streams. 
Key Responsibilities: 
  • Monitor live chat during TikTok selling sessions to ensure a positive, respectful, and engaging environment.  
  • Engage with viewers by pinning comments, highlighting questions, and encouraging participation.  
  • Assist the host by managing questions, comments, and any technical issues that arise during the live broadcast. 
  • Enforce community guidelines and TikTok policies to prevent spam, inappropriate content, or disruptive behavior. 
  • Filter and report inappropriate comments or behavior to the relevant teams promptly.  
  • Coordinate with the marketing and host teams to facilitate smooth live sessions.  
  • Track viewer engagement and provide feedback for future live stream improvements.  
  • Help manage inventory questions or issues related to products being showcased.  
  • Stay updated on new TikTok features and best practices for live selling. 

Qualifications: 
  • Prior experience in live chat moderation, social media management, or customer service preferred.  
  • Excellent communication and interpersonal skills.  
  • Strong understanding of TikTok platform features and live streaming environment.  
  • Ability to remain professional, patient, and attentive during live sessions.  
  • Good problem-solving skills and quick decision-making.  
  • Detail-oriented with the ability to multitask effectively. 

Preferred Skills: 
  • Knowledge of e-commerce and live selling environments.  
  • Experience working with fast-paced digital content.  
  • Multilingual abilities are a plus.  
  • Passion for social media trends and online community building. 

Compensation & Benefits: 
  • Compensation: $25 - $30 per hour 
  • Flexible working hours aligned with live session schedules.  
  • Opportunity to be part of a growing, innovative brand.  
  • Collaborative team environment focused on creativity and engagement. 

Join Super Ordinary USA as a TikTok Live Stream Moderator and help us create seamless, enjoyable shopping experiences for our community! 

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