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Entry Level Online Chat Moderator Jobs (NOW HIRING)

DR Horton

Online Sales Concierge

Lafayette, LA · On-site

$14.75 - $19/hr

... the entry-level and first time move-up markets. The Company also provides mortgage financing and ... Ensure a positive experience to all potential customers whether online, live chat or by phone

DR Horton, Inc.

Online Sales Concierge

Biloxi, MS · On-site

$13.75 - $17.75/hr

... the entry-level and first time move-up markets. The Company also provides mortgage financing and ... Ensure a positive experience to all potential customers whether online, live chat or by phone

DR Horton, Inc.

Online Sales Concierge

Lafayette, LA · On-site

$14.75 - $19/hr

... the entry-level and first time move-up markets. The Company also provides mortgage financing and ... Ensure a positive experience to all potential customers whether online, live chat or by phone

DR Horton, Inc.

Online Sales Concierge

Henderson, NV · On-site

$14.50 - $18.75/hr

... the entry-level and first time move-up markets. The Company also provides mortgage financing and ... Ensure a positive experience to all potential customers whether online, live chat or by phone

D.R. Horton, Inc

Online Sales Concierge

Schaumburg, IL · On-site

$15.25 - $19.75/hr

... the entry-level and first time move-up markets. The Company also provides mortgage financing and ... Ensure a positive experience to all potential customers whether online, live chat or by phone

D.R. Horton, Inc

Online Sales Concierge

Austin, TX · On-site

$15.25 - $19.75/hr

... the entry-level and first time move-up markets. The Company also provides mortgage financing and ... Ensure a positive experience to all potential customers whether online, live chat or by phone

DR Horton

Online Sales Concierge

Henderson, NV · On-site

$14.50 - $18.75/hr

... the entry-level and first time move-up markets. The Company also provides mortgage financing and ... Ensure a positive experience to all potential customers whether online, live chat or by phone

D.R. Horton, Inc

Online Sales Concierge

Biloxi, MS · On-site

$13.75 - $17.75/hr

... the entry-level and first time move-up markets. The Company also provides mortgage financing and ... Ensure a positive experience to all potential customers whether online, live chat or by phone

D.R. Horton, Inc

Online Sales Concierge

Lafayette, LA

$14.75 - $19/hr

... the entry-level and first time move-up markets. The Company also provides mortgage financing and ... Ensure a positive experience to all potential customers whether online, live chat or by phone

usahs

Assistant Librarian

San Marcos, CA

... with online chat, email, and virtual reference services as assigned. * Support a welcoming ... Bachelor's degree required. * Entry-level to two years of experience in a library, academic support ...

DR Horton

Online Sales Concierge

Knoxville, TN · On-site

$14.75 - $19/hr

... the entry-level and first time move-up markets. The Company also provides mortgage financing and ... Ensure a positive experience to all potential customers whether online, live chat or by phone

DR Horton, Inc.

Online Sales Concierge

Knoxville, TN · On-site

$14.75 - $19/hr

... the entry-level and first time move-up markets. The Company also provides mortgage financing and ... Ensure a positive experience to all potential customers whether online, live chat or by phone

DR Horton

Online Sales Concierge

Schaumburg, IL · On-site

$15.25 - $19.75/hr

... the entry-level and first time move-up markets. The Company also provides mortgage financing and ... Ensure a positive experience to all potential customers whether online, live chat or by phone

D.R. Horton, Inc

Online Sales Concierge

Knoxville, TN

$14.75 - $19/hr

... the entry-level and first time move-up markets. The Company also provides mortgage financing and ... Ensure a positive experience to all potential customers whether online, live chat or by phone

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Entry Level Online Chat Moderator information

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How much do entry level online chat moderator jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for entry level online chat moderator in the United States is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $20.19 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Online Chat Moderator vs Customer Support Representative?

AspectEntry Level Online Chat ModeratorCustomer Support Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; customer service experience helpful
Work EnvironmentOnline, remote, chat-based platformsOnline or in-office, phone and chat support
Industry UsageOnline communities, gaming, social media platformsRetail, tech companies, service industries
Search & Comparison IntentFocus on online moderation, community managementFocus on customer service, issue resolution

Entry Level Online Chat Moderators primarily manage online communities and ensure chat interactions adhere to guidelines, working mainly in digital environments. Customer Support Representatives handle customer inquiries across multiple channels, including chat and phone, often in a broader service context. While both roles require strong communication skills and are often remote, their primary functions and industries differ.

What are some common challenges faced by entry level online chat moderators, and how can they be managed?

Entry level online chat moderators often encounter challenges such as handling high volumes of messages, managing heated or inappropriate conversations, and maintaining community guidelines while fostering a welcoming environment. To manage these challenges, moderators need to develop strong multitasking and communication skills, stay up-to-date with platform policies, and practice patience and empathy when addressing user concerns. Support from more experienced team members and ongoing training can also help new moderators build confidence in their decision-making and conflict resolution abilities.

What are the key skills and qualifications needed to thrive as an Entry Level Online Chat Moderator, and why are they important?

To thrive as an Entry Level Online Chat Moderator, you need strong written communication skills, attention to detail, and a basic understanding of online community guidelines, often supported by a high school diploma or equivalent. Familiarity with chat moderation platforms, content management systems, and ticketing tools is typically required. Patience, conflict resolution abilities, and professionalism are crucial soft skills that help maintain a positive community environment. These skills ensure effective moderation, foster user engagement, and help uphold the standards and safety of the online platform.

What does an entry level online chat moderator do?

An entry level online chat moderator is responsible for monitoring and managing conversations in online chat rooms, forums, or social media platforms. Their main duties include enforcing community guidelines, reviewing user-generated content, responding to questions, and addressing inappropriate behavior or language. Moderators help ensure a safe and positive environment for all users by removing spam, reporting issues, and sometimes escalating concerns to senior staff. This role often requires strong communication skills, attention to detail, and the ability to remain calm under pressure.
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Entry Level Online Chat Moderator jobs near you
Online Sales Concierge

Online Sales Concierge

DR Horton

Lafayette, LA • On-site

$14.75 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

D.R. Horton rating

7.4

Company rating: 7.4 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

36th of 80 rated construction

Job description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.
D.R. Horton, Inc. is currently looking for an Online Sales Concierge. The right candidate will specialize in the process of converting internet leads to onsite traffic/sales.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
  • Manage all incoming internet leads from company website and outsourced companies
  • Ensure a positive experience to all potential customers whether online, live chat or by phone
  • Convert qualified leads into office appointments with onsite Sales Representatives
  • Enter and update information in a customer management database
  • Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities
  • Responsible for producing monthly sales and marketing reports (Intertrack, Sales Performance Analysis, and Marketing & Sales Cost Efficiency Analysis)
  • Generate a monthly analysis of divisional website traffic, hits, source, etc.
  • Maintain current knowledge of communities, product, plans and amenities
  • Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail
  • Coordinate mass mailing lists and the mailing of materials to prospective clients
  • Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
  • Ability to work overtime
  • Minimal travel may be required for training purposes

Qualifications
Education and/or Experience
  • High school diploma or general education degree (GED); and/or one to three years of related experience and/or training
  • Superb interpersonal, written and verbal communication skills
  • Ability to work well within a team
  • Provide attention to detail and manage multiple responsibilities
  • Strong organizational and follow-through skills
  • Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
  • Proficiency with MS Office and email

Preferred Qualifications
  • Licensing requirements vary by state

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:
  • Medical, Dental and Vision
  • 401(K)
  • Employee Stock Purchase Plan
  • Flex Spending Accounts
  • Life & Disability Insurance
  • Vacation, Sick, Personal Time and Company Holidays
  • Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America's Builder. #WeBuildPeopleToo

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