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Entry Level Online Chat Moderator Jobs (NOW HIRING)

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

Deliver real time technical assistance via chat, email, and video during business hours and live ... Serve as a live technical moderator for virtual events. * Perform "tech checks" with presenters ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

Deliver real time technical assistance via chat, email, and video during business hours and live ... Serve as a live technical moderator for virtual events. * Perform "tech checks" with presenters ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

Deliver real time technical assistance via chat, email, and video during business hours and live ... Serve as a live technical moderator for virtual events. * Perform "tech checks" with presenters ...

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Entry Level Online Chat Moderator information

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How much do entry level online chat moderator jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for entry level online chat moderator in the United States is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $20.19 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Online Chat Moderator vs Customer Support Representative?

AspectEntry Level Online Chat ModeratorCustomer Support Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; customer service experience helpful
Work EnvironmentOnline, remote, chat-based platformsOnline or in-office, phone and chat support
Industry UsageOnline communities, gaming, social media platformsRetail, tech companies, service industries
Search & Comparison IntentFocus on online moderation, community managementFocus on customer service, issue resolution

Entry Level Online Chat Moderators primarily manage online communities and ensure chat interactions adhere to guidelines, working mainly in digital environments. Customer Support Representatives handle customer inquiries across multiple channels, including chat and phone, often in a broader service context. While both roles require strong communication skills and are often remote, their primary functions and industries differ.

What are some common challenges faced by entry level online chat moderators, and how can they be managed?

Entry level online chat moderators often encounter challenges such as handling high volumes of messages, managing heated or inappropriate conversations, and maintaining community guidelines while fostering a welcoming environment. To manage these challenges, moderators need to develop strong multitasking and communication skills, stay up-to-date with platform policies, and practice patience and empathy when addressing user concerns. Support from more experienced team members and ongoing training can also help new moderators build confidence in their decision-making and conflict resolution abilities.

What are the key skills and qualifications needed to thrive as an entry level online chat moderator, and why are they important?

To thrive as an Entry Level Online Chat Moderator, you need strong written communication skills, attention to detail, and a basic understanding of online community guidelines, often supported by a high school diploma or equivalent. Familiarity with chat moderation platforms, content management systems, and ticketing tools is typically required. Patience, conflict resolution abilities, and professionalism are crucial soft skills that help maintain a positive community environment. These skills ensure effective moderation, foster user engagement, and help uphold the standards and safety of the online platform.

What does an entry level online chat moderator do?

An entry level online chat moderator is responsible for monitoring and managing conversations in online chat rooms, forums, or social media platforms. Their main duties include enforcing community guidelines, reviewing user-generated content, responding to questions, and addressing inappropriate behavior or language. Moderators help ensure a safe and positive environment for all users by removing spam, reporting issues, and sometimes escalating concerns to senior staff. This role often requires strong communication skills, attention to detail, and the ability to remain calm under pressure.
More about Entry Level Online Chat Moderator jobs
What cities are hiring for Entry Level Online Chat Moderator jobs? Cities with the most Entry Level Online Chat Moderator job openings:
What are the most commonly searched types of Online Chat Moderator jobs? The most popular types of Online Chat Moderator jobs are:
What states have the most Entry Level Online Chat Moderator jobs? States with the most job openings for Entry Level Online Chat Moderator jobs include:
What job categories do people searching Entry Level Online Chat Moderator jobs look for? The top searched job categories for Entry Level Online Chat Moderator jobs are:
Entry Level Online Chat Moderator jobs near you
Infographic showing various Entry Level Online Chat Moderator job openings in the United States as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Customer Experience Coordinator

OkWhen

Dunwoody, GA • On-site

$17.75 - $23.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

We are looking for a proactive, people focused Customer Experience Coordinator to join our team. You will be a key touchpoint for our users by providing live technical support, moderating virtual events, and helping customers succeed on our platform through clear communication, education, and reliable follow through.
Key Responsibilities
Live Technical Support

  • Deliver real time technical assistance via chat, email, and video during business hours and live events.
  • Troubleshoot platform issues and escalate to technical or product teams when needed.
  • Maintain an in depth knowledge of our platform's features and common workflows.
Customer Communication
  • Respond promptly to customer inquiries across all channels (email, chat, social, etc.).
  • Own issues from first contact through resolution, ensuring a positive experience.
  • Document recurring questions and share insights to improve products and processes.
Live Event Moderation & Support
  • Serve as a live technical moderator for virtual events.
  • Perform "tech checks" with presenters prior to their sessions to ensure they are set up for success.
  • Monitor chat, Q&A, and technical stability during events and coordinate quick resolutions.
  • Support occasional early morning, evening, or weekend events when required.
Customer Education
  • Guide users on how to best use our platform by sharing helpful resources and clear explanations.
  • Help create and maintain FAQs, help center articles, and training materials.
  • Identify gaps in user understanding and collaborate with the Customer Experience Manager and other team members to address them.
Requirements
What We Are Looking For
  • 2+ years in a customer support, customer success, or community facing role.
  • Strong technical troubleshooting skills and comfort learning new tools.
  • Excellent written and verbal communication skills.
  • Comfortable speaking in front of groups and moderating online sessions.
  • Highly organized, adaptable, and able to multitask in a fast paced environment.
  • Experience with support tools (for example: Zendesk, Intercom, Slack, Zoom).
Nice To Have
  • Experience supporting live or virtual events.
  • Experience creating customer facing documentation, tutorials, or training content.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Training & Development
  • Work From Home

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