Senior Software Engineer, Composer AI Product
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If youโre a close but not exact match with the description, we hope youโll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
About the Role
The Klaviyo Composer team is building the foundation for how Klaviyo customers plan, create, edit, and iterate on their marketing strategy through an inโapp, AIโpowered conversational experience. We own the native chat surface, the agent orchestrator, and the agentic UI framework that other teams across Klaviyo will plug into.
By joining the Klaviyo Conversational AI Platform team, you will have the opportunity to have a direct impact on over 170,000 brands that use Klaviyo every day to engage with their customers. Youโll also help define and build Klaviyoโs Autonomous Marketing platform: an ecosystem of LLMโpowered agents that can analyze, create, and optimize marketing programs across campaigns, flows, forms, and more.
As a Senior Engineer, youโll tackle complex technical and product challenges, develop multiple solution paths, and evaluate business and architectural trade-offs to determine the best approach. Youโll also act as a technical leader and mentor, driving engineering quality, execution, and decisionโmaking across projects. Additionally, youโll be responsible for deploying wellโdesigned, thoroughly tested solutions that prioritize reliability, scalability, and customer impact.
Success in this role means shipping highโquality systems quickly, contributing to foundational platform decisions, improving the intelligence and reliability of our agent experiences, and helping define how AIโpowered customer engagement evolves at Klaviyo.
What Weโre Looking For
- A proven track record of building highโquality products and systems, with pride in writing clean, maintainable, highโquality code.
- 7+ years of experience in a software engineering role.
- Strong experience developing endโtoโend software solutions or extensive experience across both frontโend and backโend technologies.
- Experience building scalable, customerโfacing systems in fastโmoving product environments - we operate like a startup inside of Klaviyo.
- Experience leading projects and being accountable for technical and business outcomes.
- Experience mentoring team members or driving initiatives that help the team grow and learn new skills.
- Experience conducting code reviews and maintaining a robust testing and deployment cycle.
- Curiosity and enthusiasm for AIโnative product development, including practical experience experimenting with LLMs, AI tooling, or agentic workflows in professional or personal projects.
- Excitement about leveraging AI to improve engineering velocity, customer experiences, and operational workflows.
- A strong product mindset and willingness to collaborate crossโfunctionally to solve ambiguous problems with urgency and pragmatism.
Nice to Have
- Skills with Python and related technologies.
- Skills with React and related technologies.
- Experience building conversational AI systems, workflow engines, or agentic platforms.
- Experience with retrieval systems, embeddings, eval frameworks, or LLM orchestration patterns.
- Experience building cloudโnative solutions, ideally with AWS.
- Experience developing customer support, commerce, marketing, or customer data software solutions.
- Experience with machine learning systems or AI infrastructure.
- Experience building multiโtenant or highly configurable SaaS platforms.
- Familiarity with observability, tracing, experimentation, or AI quality/evaluation tooling.
Massachusetts Applicants
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicantโs jobโrelated skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the companyโs annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, signโon payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations:
$148,000 โ $222,000 USD
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and humanโinโtheโloop). We provide accommodations as needed.
Klaviyo is committed to a policy of equal opportunity and nonโdiscrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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