ZipRecruiter

Log In

1

Live Chat Assistant Jobs in Michigan (NOW HIRING)

Millerknoll

Customer Service Supervisor

Zeeland, MI · Hybrid

Serves as a liaison between customers and internal teams to answer questions, assist with problem ... live chat, social media, preferred * Exceptional problem solving ability and systemic thinking.

MillerKnoll

Customer Service Supervisor

Zeeland, MI · On-site

Serves as a liaison between customers and internal teams to answer questions, assist with problem ... live chat, social media, preferred * Exceptional problem solving ability and systemic thinking.

The Salvation Army

Live Online Sales Host

Detroit, MI · On-site

$15/hr

  • Life

  • Retirement

  • PTO

Engage with online shoppers through chat and platform tools * Answer customer questions in real ... * Assist with product handling, staging, and warehouse coordination * Maintain a clean, safe, and ...

Morley

Art Director (Remote - Michigan)

Kalamazoo, MI · Remote

$114K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Use AI to assist workflows and create visual content * Deliver solutions that include web design ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

Morley

Art Director (Remote - Michigan)

Kalamazoo, MI · On-site +1

$114K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Use AI to assist workflows and create visual content * Deliver solutions that include web design ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

Morley

Exhibit Fabricator (Saginaw, Michigan)

Saginaw, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat ... Travel when required (limited) to assist with setup or on-site show supervision as scheduled Nice ...

Morley

Exhibit Fabricator (Saginaw, Michigan)

Saginaw, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat ... Travel when required (limited) to assist with setup or on-site show supervision as scheduled Nice ...

eth

Interior Design Sales Professional

Grand Rapids, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects and productive relationships with prospective and current clients. * Utilize appropriate social ...

previous pagenext page

Showing results 21-40

All JobsLive Chat JobsLive Chat Assistant JobsLive Chat Assistant Jobs in Michigan

Live Chat Assistant information

What challenges do live chat assistants face when managing multiple conversations?

Live Chat Assistants often juggle several conversations at once, which can be challenging when trying to provide timely and personalized responses to each customer. Maintaining accuracy and empathy while switching between chats requires strong multitasking and organizational skills. It's important to stay calm under pressure, use available support tools effectively, and prioritize issues based on urgency to ensure customer satisfaction and avoid errors.

What skills and qualifications are needed to be a live chat assistant?

To thrive as a Live Chat Assistant, strong written communication, problem-solving abilities, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or LiveChat is typically required. Outstanding multitasking, active listening, and patience help individuals excel in addressing customer inquiries efficiently and empathetically. These skills ensure timely, accurate responses and positive customer experiences, which are crucial for maintaining brand reputation and satisfaction.

What is the difference between Live Chat Assistant vs Customer Service Representative?

AspectLive Chat AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often requires customer service or communication training
Work EnvironmentOnline, remote, or in-office chat platformsIn-office or remote call centers, retail stores, or offices
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Common Search/ComparisonOften compared for online support rolesMore general customer service roles

Live Chat Assistants primarily handle online customer inquiries via chat platforms, focusing on quick, written communication. Customer Service Representatives may handle calls, emails, or in-person interactions, often requiring broader communication skills. While both roles support customer needs, Live Chat Assistants specialize in digital, real-time chat support, making them ideal for online businesses.

What is a live chat assistant?

Live Chat Assistants are professionals who provide real-time customer support through online chat platforms. They assist customers by answering questions, resolving issues, and offering information about products or services. Live Chat Assistants typically work for companies in various industries, helping to improve customer satisfaction and streamline communication. Their role often requires strong written communication skills, multitasking abilities, and familiarity with customer service software.

What are the most commonly searched types of Live Chat jobs in Michigan?

The most popular types of Live Chat jobs in Michigan are:

What are popular job titles related to Live Chat Assistant jobs in Michigan?

For Live Chat Assistant jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Live Chat Assistant jobs in Michigan look for?

The top searched job categories for Live Chat Assistant jobs in Michigan are:

What cities in Michigan are hiring for Live Chat Assistant jobs?

Cities in Michigan with the most Live Chat Assistant job openings:

Live Chat Assistant jobs near you
Infographic showing various Live Chat Assistant job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Part-Time Intake Team Support Specialist (Walled Lake)

Easterseals Southern California

Walled Lake, MI • On-site

$16.75 - $22.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

Easterseals MORC is hiring for a Part time Team Support Specialist to help make a difference and become part of something bigger than yourself!
We are looking for Game Changers!
The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team.
Benefits of Being a Superhero!
Benefits:

  • Low-cost Dental/Health/Vision insurance
  • Dependent care reimbursement, and up to 5 days paid FMLA for maternity, paternity, foster care and adoption.
  • Generous 401K retirement plan
  • Paid Leave Options Available
  • Up to $125 bonus for taking 5 days off in a row.
  • 10 paid holidays and 3 floating holidays (Over 30 days total of paid time off)
  • Wellness Programs
  • We are a PSLF (Public Service Loan Forgiveness) Employer.
  • We provide bonuses and extra incentives to reward hard work & dedication.
  • Mileage reimbursement in accordance with IRS rate.
  • Free financial planning services through our partnerships with the LoVasco Consulting Group, and SoFi.
  • Student loan repayment options
  • Pet Insurance

Job Duties:
  1. Demonstrate ability to engage consumers in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery.
  2. Assist individuals served by addressing inquiries, resolving issues, and fulfilling requests across diverse communication channels, including telephone, telehealth, email, live chat, and in-person interactions.
  3. Responsible for answering and triaging internal and external telephone calls. Conducts initial screening of consumers and other patrons to determine the nature of requests or problems, takes messages, refers to the appropriate parties and performs related customer service activities representing the program to the general public.
  4. Look up new individuals in EMR and add new individual charts when appropriate.
  5. Enhances engagement and outreach of new individuals by providing a welcoming, supportive intake experience and offering smooth transition from an individual’s first access point for services to intake appointment and to ongoing program services.
  6. Direct services may include outreach and engagement in the office or virtually.
  7. Educates new individuals on EM service array and Same Day Access process.
Qualifications:
  1. Have two (2) years of responsible full-time clerical experience.
  2. Excellent customer service skills.
  3. Ability to make general decisions in accordance with departmental policies and procedures.
  4. Strong computer knowledge and experience including Microsoft Office.
  5. Knowledge of modern office equipment, practices, and procedures. Experience with healthcare EHR systems and Salesforce a plus.
  6. Knowledge of grammar, spelling and punctuation.

Easterseals MORC was awarded Metro Detroit and West Michigan 101 Best & Brightest Companies to Work For!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply