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Live Chat Manager Jobs in Michigan (NOW HIRING)

Autobooks

Customer Support Representative

Detroit, MI · On-site

$14.75 - $20/hr

... Management, Product Support, QA, IT, Engineering, Design, Copywriting, Marketing, Finance ... Partner with customers to resolve issues through phone, email, and live chat * Troubleshoot low to ...

MillerKnoll

Customer Service Supervisor

Zeeland, MI · On-site

... live chat, social media, preferred * Exceptional problem solving ability and systemic thinking ... Excellent account management, workload, and time management skills and abilities to adapt to ...

Millerknoll

Customer Service Supervisor

Zeeland, MI · Hybrid

... live chat, social media, preferred * Exceptional problem solving ability and systemic thinking ... Excellent account management, workload, and time management skills and abilities to adapt to ...

Morley

Art Director (Remote - Michigan)

Kalamazoo, MI · Remote

$114K - $120K/yr

Proactively manage multiple projects at once while meeting all deadlines and prioritizing work to ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

Morley

Art Director (Remote - Michigan)

Kalamazoo, MI · On-site +1

$114K - $120K/yr

Proactively manage multiple projects at once while meeting all deadlines and prioritizing work to ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

Morley

Administrative Assistant (On Site)

Saginaw, MI · On-site

$14/hr

... manage inbound and outbound documentation and communications related to vehicle buybacks * (Note ... Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat ...

Morley

Administrative Assistant (On Site)

Saginaw, MI · On-site

$14/hr

... manage inbound and outbound documentation and communications related to vehicle buybacks * (Note ... Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat ...

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All JobsLive Chat JobsLive Chat Manager JobsLive Chat Manager Jobs in Michigan

Live Chat Manager information

See Michigan salary details

$20K

$53.5K

$89.3K

How much do live chat manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for live chat manager in Michigan is $53,473.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $60,100.00 per year, depending on experience, location, and employer.

What is a live chat manager?

A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.

What are the typical daily responsibilities of a live chat manager?

A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.

What are the key skills and qualifications needed to thrive in the live chat manager position, and why are they important?

To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.

What are the most commonly searched types of Live Chat jobs in Michigan? The most popular types of Live Chat jobs in Michigan are:
What are popular job titles related to Live Chat Manager jobs in Michigan? For Live Chat Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Live Chat Manager jobs in Michigan look for? The top searched job categories for Live Chat Manager jobs in Michigan are:
What cities in Michigan are hiring for Live Chat Manager jobs? Cities in Michigan with the most Live Chat Manager job openings:
Live Chat Manager jobs near you

Customer Support Representative

Autobooks

Detroit, MI • On-site

$14.75 - $20/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 18 days ago

Job description

Customer Support Representative

You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and email. They look to you as their consultant and subject matter expert. You are very good at deep-dive troubleshooting (and enjoy it) while also relishing the 'people side': building relationships, representing our brand as our CEO would, and delivering outstanding customer service. Having traits of a 'techie', 'detective', 'investigator', 'teacher', or 'counselor' will serve you well in critically thinking to identify and solve problems and gain callers' trust. You genuinely love and/or enjoy talking with people - not simply tolerate them for the job. This includes whether they are thrilled or flustered. You can ask the right probing questions and take pride in meaningful one-on-one conversations, going beyond the transactional. You assist callers with questions about our product and processes. It is important that you can connect with a wide and varied range of small business owners in all industries and bank/credit union staff members from Teller to VP. Future opportunities in our company include roles in Customer Success, Risk/Merchant Services, Account Management, Product Support, QA, IT, Engineering, Design, Copywriting, Marketing, Finance/Accounting, HR, and more!

Responsibilities:
  • Develop a deep knowledge of the Autobooks software suite
  • Partner with customers to resolve issues through phone, email, and live chat
  • Troubleshoot low to medium complexity software issues that lack a previous known resolve; utilize discovery questions and process of elimination; identify potential solutions
  • Diagnose software issues and engage with our Product and Engineering teams using established processes
  • Answer routine how-to questions and help customers navigate a variety of use-cases
  • Complete tickets and administrative tasks with accuracy and care
  • Contribute to knowledge management documentation for external/internal customers
  • Ability to support and build rapport with Small Businesses of all sizes and types, as well as bank and credit union employees at all levels
  • Have a continuous improvement mindset
  • Ask probing questions to gain insights on customers' needs, and attempt to expand or retain their business where applicable
  • Aid other functional areas with tasks from technical or administrative work to outbound calling initiatives
Requirements:
  • 3 days in the office (Downtown Detroit), 2 days remote
  • Thrive in fast-paced environment and are an organized self-starter
  • Ability to help customers with software or hardware – you are comfortable and proficient with technology.
  • Ability to use dual monitors (laptop + extra monitor), wireless headset/mouse and navigate multiple internal systems, with ninja like precision! You can navigate through many screens and tools with ease.
  • Strong verbal and written communication skills; wide vocabulary, spelling accuracy and WPM
  • Collaborative, fast-moving, and comfortable with change
  • Fast learner; applies prior learning to new situations
  • High levels of empathy, patience, and problem-solving abilities
Benefits and Perks:
  • Flexible, entrepreneurial work environment
  • Open and fun workspace in downtown Detroit
  • Casual dress code
  • Healthcare-health insurance, dental and vision coverage, life insurance
  • 401k plan
  • Free parking

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