Contact Center Agent I
$15.50 - $21.25/hr
The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...
Contact Center Agent I
$15.50 - $21.25/hr
The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...
Contact Center Agent I
$13.50 - $18.50/hr
The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...
Contact Center Agent I
$13.50 - $18.50/hr
The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...
Contact Center Agent I
Dewitt, MI · On-site
$13.50 - $18.50/hr
The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...
Quick apply
Contact Center Agent I
Dewitt, MI · On-site
$13.50 - $18.50/hr
The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...
Contact Center Agent I
Dewitt, MI · On-site
$13.50 - $18.50/hr
The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...
Contact Center Agent I
Dewitt, MI · On-site
$13.50 - $18.50/hr
The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...
Contact Center Agent I
Grand Rapids, MI · On-site
$15 - $20.50/hr
The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...
Contact Center Agent I
Grand Rapids, MI · On-site
$15 - $20.50/hr
The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...
Contact Center Agent I
Grand Rapids, MI · On-site
$15.50 - $21.25/hr
The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...
Quick apply
Contact Center Agent I
Grand Rapids, MI · On-site
$15.50 - $21.25/hr
The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...
Contact Center Agent I
Grand Rapids, MI · On-site
$15.50 - $21.25/hr
The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...
Contact Center Agent I
Grand Rapids, MI · On-site
$15.50 - $21.25/hr
The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...
Peer Support (CPSS) - Mobile
Flint, MI · On-site
$21 - $24/hr
Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
Peer Support (CPSS) - Mobile
Flint, MI · On-site
$21 - $24/hr
Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
Peer Support (CPSS) - Mobile
Flint, MI · On-site
$21 - $24/hr
Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
Peer Support (CPSS) - Mobile
Flint, MI · On-site
$21 - $24/hr
Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
Mobile Peer Support Specialist
Flint, MI · On-site
Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
Quick apply
Mobile Peer Support Specialist
Flint, MI · On-site
Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
Mobile Peer Support Specialist
Flint, MI · On-site
$21 - $24/hr
Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
Mobile Peer Support Specialist
Flint, MI · On-site
$21 - $24/hr
Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
988 Crisis Specialist
Pontiac, MI · On-site +1
$21/hr
Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
988 Crisis Specialist
Pontiac, MI · On-site +1
$21/hr
Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
988 Crisis Specialist
Pontiac, MI · On-site
$21/hr
Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
988 Crisis Specialist
Pontiac, MI · On-site
$21/hr
Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
Provide second-line hardware, software, and end-user support as required and in line with ... Works at a basic level to leverage digital communication (email, text, chat, social media) to ...
Provide second-line hardware, software, and end-user support as required and in line with ... Works at a basic level to leverage digital communication (email, text, chat, social media) to ...
Provide second-line hardware, software, and end-user support as required and in line with ... Works at a basic level to leverage digital communication (email, text, chat, social media) to ...
Provide second-line hardware, software, and end-user support as required and in line with ... Works at a basic level to leverage digital communication (email, text, chat, social media) to ...
MiCAL Crisis Specialist - Frontline Strong
Pontiac, MI · On-site
$21/hr
Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
MiCAL Crisis Specialist - Frontline Strong
Pontiac, MI · On-site
$21/hr
Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
MiCAL 988 Crisis Specialist
Pontiac, MI · On-site
$21/hr
Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
MiCAL 988 Crisis Specialist
Pontiac, MI · On-site
$21/hr
Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
Provide second-line hardware, software, and end-user support as required and in line with ... Works at a basic level to leverage digital communication (email, text, chat, social media) to ...
Provide second-line hardware, software, and end-user support as required and in line with ... Works at a basic level to leverage digital communication (email, text, chat, social media) to ...
Provide second-line hardware, software, and end-user support as required and in line with ... Works at a basic level to leverage digital communication (email, text, chat, social media) to ...
Provide second-line hardware, software, and end-user support as required and in line with ... Works at a basic level to leverage digital communication (email, text, chat, social media) to ...
MiCAL Crisis Specialist - Frontline Strong
Pontiac, MI · On-site +1
$21/hr
Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
MiCAL Crisis Specialist - Frontline Strong
Pontiac, MI · On-site +1
$21/hr
Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
Text Chat Support information
See Michigan salary details
$12.57 - $14.97
14% of jobs
$16.23 is the 25th percentile. Wages below this are outliers.
$14.97 - $17.37
21% of jobs
$17.37 - $19.77
14% of jobs
The median wage is $19.91 / hr.
$19.77 - $22.17
18% of jobs
$23.81 is the 75th percentile. Wages above this are outliers.
$22.17 - $24.57
12% of jobs
$24.57 - $26.97
6% of jobs
$26.97 - $29.37
4% of jobs
$29.37 - $31.77
3% of jobs
$31.77 - $34.17
3% of jobs
$34.17 - $36.57
3% of jobs
$36.57 - $38.97
1% of jobs
$12
$22
$38
How much do text chat support jobs pay per hour?
As of Aug 10, 2026, the average hourly pay for text chat support in Michigan is $22.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $24.71 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in the text chat support position, and why are they important?
To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.
What are the typical day-to-day responsibilities for someone in a text chat support role?
As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.
What is a text chat support?
A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.
What are the most commonly searched types of Text Chat Support jobs in Michigan? The most popular types of Text Chat Support jobs in Michigan are:
What are popular job titles related to Text Chat Support jobs in Michigan? For Text Chat Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Text Chat Support jobs in Michigan look for? The top searched job categories for Text Chat Support jobs in Michigan are:
$15.50 - $21.25/hr
Part-time
Posted 23 days ago
Job description
Description
Adventure Credit Union has been providing financial services to their members for over 80 years and are continuing to grow to meet their members changing needs. As one of the Best & Brightest Companies To Work For In The Nation, we strive to recruit and retain ambitious and talented individuals by continuous development, support, and appreciation. We currently are looking to add a part-time Contact Center Agent to the Adventure Team!
The primary purpose of this position is to provide superior member service while engaging with our membership through our in-bound Contact Center. The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a service culture consistent with the credit unions' mission, vision, core beliefs and goal of being a Trusted Financial Guide.
Responsibilities include, but not limited to:
- Answers phone, text, chat and video banking inquiries from members regarding:
- Loan and deposit services.
- Products and account information.
- The operation, benefits, and access of several digital features Adventure offers.
- Troubleshoots inquiries and provides solutions for all accounts and services. Quotes interest rates, completes transfer requests, outgoing wire transfers, withdrawals, stop payments, etc. Orders checks, processes statement and check copy requests and properly assesses fees. Opens and redeems certificates of deposit, etc.
- Actively uses Sales and Service skills to cross-sell credit union products and services by matching member needs to product benefits. Educates members on making the most effective use of services by explaining features and benefits.
- Responsible for tracking cross sales and achieving set goals for Contact Center Agent.
- Responsible for accuracy, follow-up and maintenance on all types of accounts using the core computer system.Â
- Records payments by phone requests, documents phone call and assesses appropriate fees.
- Processes all address change forms and performs Address Analysis according to Red Flag Policy on all systems.
- Is primary technical support for all for members and employees for Online Banking, BILLPAY, Multifactor issues and many other programs used by the staff at Adventure CU.Â
- Provides assistance by troubleshooting, researching and responding to member inquiries/concerns within authority. Approves and processes fee refunds. Â
- Processes return mail, assess appropriate fees and performs other side jobs as assigned.Â
- Understands and complies with all regulatory compliance polices. Follows established credit union policies and procedures.
- Maintains a working knowledge of all Adventure Credit Union products and services.
- Maintains the highest level of confidentiality to ensure all member information is protected and secure. Ensures that security procedures are followed.
Requirements
Job Requirements
- High school diploma or equivalent.
- One (1) to Three (3) years related experience in a customer/member service environment.
- Strong sales skills.
- Clearly, effectively and professionally communicate with coworkers, members, vendors and business partners, both verbally and in writing.
- Strong understanding of online and mobile technologies.
- Excellent typing and computer skills, including in-house email and core systems.
- Bilingual is a plus!
About Adventure Credit Union
Sourced by ZipRecruiter
Industry
Commercial banking
Company size
51 - 200 Employees
Headquarters location
Grand Rapids, MI, US
Year founded
1936