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Text Chat Support Jobs in Michigan (NOW HIRING)

Apolis

Sr. Customer Service coordinator

Fremont, MI · On-site

$17/hr

KEY RESPONSIBILITIES: • Primarily written channels focused (SMS text, live chat, e-mail, WhatsApp, Social Media) with the ability to flex as needed to cover phone channels • Support all brands ...

Cargill

Administrative Assistant

Lake Odessa, MI

$17.25 - $23.25/hr

Handle complex clerical, administrative, technical or customer support issues under minimal ... Equal Opportunity Employer, including Disability/Vet To apply using chat/text, please click Apply ...

Rivian

Service Support Advisor III

Plymouth, MI

... chat, SMS/text). * Utilizing strong listening/comprehension skills, you will triage the situation ... The Service Support Advisor will create the repair plan, order parts, schedule service appointments ...

Rivian

Service Support Advisor III

Plymouth, MI · On-site

... chat, SMS/text). * Utilizing strong listening/comprehension skills, you will triage the situation ... The Service Support Advisor will create the repair plan, order parts, schedule service appointments ...

Cargill

Storeroom Specialist

Saint Clair, MI

$15.25 - $18.75/hr

You will support our inventory operations, data management, research and analysis and safety and ... SAP experience Equal Opportunity Employer, including Disability/Vet To apply using chat/text ...

Cargill

Process Engineer

Hersey, MI

In this role, you will provide technical support, operations experience, continuous improvement and ... Equal Opportunity Employer, including Disability/Vet To apply using chat/text, please click Apply ...

Cargill

Assistant Plant Manager

Owosso, MI

... businesses who support unique customers or markets, including animal nutrition and health ... Lean Six Sigma Equal Opportunity Employer, including Disability/Vet To apply using chat/text ...

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All JobsText Chat Support JobsText Chat Support Jobs in Michigan

Text Chat Support information

See Michigan salary details

$12

$22

$38

How much do text chat support jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for text chat support in Michigan is $22.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $24.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Text Chat Support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are the typical day-to-day responsibilities for someone in a Text Chat Support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.

What is a Text Chat Support job?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

What are the most commonly searched types of Text Chat Support jobs in Michigan? The most popular types of Text Chat Support jobs in Michigan are:
What are popular job titles related to Text Chat Support jobs in Michigan? For Text Chat Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Text Chat Support jobs in Michigan look for? The top searched job categories for Text Chat Support jobs in Michigan are:
Text Chat Support jobs near you
Infographic showing various Text Chat Support job openings in Michigan as of June 2026, with employment types broken down into 97% Full Time, 1% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,222 per year, or $22.7 per hour.

Customer Service - Call Center (Onsite Only)

Miedema Asset Management

Byron Center, MI • On-site

$18 - $19/hr

Part-time

Posted 18 days ago

Job description

***This is an Onsite Position only***
General Information:
Miedema Companies consists of 8 individual operating entities from multiple locations specializing in asset liquidation through the auction process (live or online) or direct sales; equipment and machinery appraisals; and various other services based on client needs.
Key Aspects:
  • Representative for Miedema Companies.
  • Assist all coworkers and managers of all departments and companies as requested.
  • Contribute to our positive and organized work environment.

Skills or Abilities Required:
  • Focus on a task and complete with thoroughness and detail.
  • Manage multiple communications channels at once (chat, email, phone, text)
  • Demonstrated passion for excellence with respect to treating and caring for customers
  • Communicate clearly and professionally, both verbally and in writing
  • Field complaints and unpleasant customers with respect
  • Experience with Microsoft Office (Excel, Word, Outlook)
  • Proficient with Internet Browsers (IE, Google Chrome, Firefox, Edge) and ability to troubleshoot mobile device settings
  • Punctual, organized, dependable, high availability and proven attendance
  • Work well with co-workers and provide support as needed
  • Willingness to work a flexible schedule and occasional overtime when needed, including Saturdays as scheduled

Training will include, but not limited to:
  • Use & functionality of our auction site
  • Use & functionality of our internal software systems
  • Telephone system functionality
  • Auction site training for understanding of process of auctions
  • Daily task training as applicable

Compensation & Schedule:
  • This is a part time hourly position.
  • Thursday - Noon - 7PM
  • Friday - 830 A - 430 PM
  • Rotating Saturdays from 9AM- Noon (currently every 5th Saturday)
  • Schedule is subject to change (with notice) as needed to accommodate proper coverage

Responsibilities will include, but are not limited to:
  • Customer Service: (call center)
  • Active participation in customer service center call queues
  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
  • Efficiently gather the reason customer needs assistance (listen)
  • Educate the customer when applicable to help them be self-sufficient
  • Document conversations and actions taken
  • Provide quality service and support in a variety of areas through multiple channels of communication (phone, chat, email, text) including but not limited to registering & accessing accounts, placing bids, processing payments, scheduling pickup, mobile device connections, and general information regarding our auction site & services.
  • Maintain a balance between company policy and customer benefit in decision making.
  • Connect the customer to the best source of resolution based on their needs
  • Submit support requests forms to various departments as needed to resolve situation (in place of transferring calls)
  • Place outbound calls to follow up on payment and pickup of items won on auction
  • Documentation of all actions with customers
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
  • Assist all co-workers as requested
  • Job description is subject to change as needs arise, tasks may be added or reassigned

Apply