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Email Chat Support Jobs in Michigan (NOW HIRING)

Clarivate

Technical Support Analyst

Ann Arbor, MI · Hybrid

Act as first point of contact for technical assistance via phone, e-mail, chat, or customer service ... About the Team Our Support team includes Engineers and Product Specialists that provide ...

Clarivate

Technical Support Analyst

Ann Arbor, MI · On-site

Act as first point of contact for technical assistance via phone, e-mail, chat, or customer service ... About the Team Our Support team includes Engineers and Product Specialists that provide ...

McDonald Companies

IT Support Technician

Saginaw, MI · On-site

$20 - $27.50/hr

Serve as the primary point of contact for IT support requests, responding to issues via phone, email, chat, or in-person. * Install, configure, and troubleshoot hardware, software, and network ...

McDonald Companies

IT Support Technician

Saginaw, MI · On-site

$19 - $26.25/hr

Serve as the primary point of contact for IT support requests, responding to issues via phone, email, chat, or in-person. * Install, configure, and troubleshoot hardware, software, and network ...

McDonald Companies

IT Support Technician

Saginaw, MI · On-site

$19 - $26.25/hr

Serve as the primary point of contact for IT support requests, responding to issues via phone, email, chat, or in-person. * Install, configure, and troubleshoot hardware, software, and network ...

InvestNext

Product Support Specialist

Detroit, MI · On-site

$60 - $80/hr

Product Support Specialist - Remote US or Canada As the face of our brand and the first-line ... Communicate with customers via phone, email, chat, and video calls, determining the best method ...

InvestNext

Product Support Specialist

Detroit, MI · On-site +1

$60K - $70K/yr

Product Support Specialist - Remote US or Canada As the face of our brand and the first-line ... Communicate with customers via phone, email, chat, and video calls, determining the best method ...

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Showing results 1-20

All JobsEmail Chat Support JobsEmail Chat Support Jobs in Michigan

Email Chat Support information

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Michigan?

The most popular types of Email Chat Support jobs in Michigan are:

What are popular job titles related to Email Chat Support jobs in Michigan?

For Email Chat Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Email Chat Support jobs in Michigan look for?

The top searched job categories for Email Chat Support jobs in Michigan are:

What cities in Michigan are hiring for Email Chat Support jobs?

Cities in Michigan with the most Email Chat Support job openings:

Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Michigan as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Technical Support Analyst

Ann Arbor, MI • On-site

Clarivate Analytics US LLC
See more jobs at Clarivate Analytics US LLCexternal

Other

Posted 4 days ago

Job description

We are looking for a Technical Support Analyst to join our team in Ann Arbor! In this role you will provide product support to external and internal clients that will encompass both functional and technical aspects of our IP products Foundation IP, Memotech and Inprotech.

You will collaborate closely with end-users, IT teams, and vendors to effectively support technical challenges, provide guidance, and maintain a high level of customer satisfaction. We would love to speak with you if you're tech savvy with great troubleshooting and customer support skills!

About You - experience, education, skills, and accomplishments

  • Bachelor's degree or equivalent work experience in a customer care environment

  • A minimum of 2 years equivalent and progressive work experience

It would be great if you also had...

  • Oracle or SQL Server knowledge

  • Proficiency in Microsoft Office

  • Experience with Web Servers configuration, SQL queries and IIS

What will you be doing in this role?

  • Act as first point of contact for technical assistance via phone, e-mail, chat, or customer service systems.

  • Efficiently resolve customer inquiries and requests related to products and services in a professional, accurate, courteous, and timely manner using various communication channels (phone, email, chat)

  • Escalate more technical and unique issues to senior staff and ensures appropriate communication with customers.

  • Gather information from users to accurately diagnose and understand technical issues, documenting detailed support requests.

  • Resolve incidents in accordance with the Service Level Agreements; prioritize and resolve quick issues and escalate other issues to the relevant function.

  • Investigate, report and document customer issues and/or enhancement requests and ensures that both internal and external stakeholders are updated as appropriate.

  • Act as a voice of the customer and report customer feedback to contribute to organizational learning and ensure best practice is coordinated across the organization.

    About the Team

    Our Support team includes Engineers and Product Specialists that provide unparalleled service to North America. As a support team, we are the main point of contact for customers once they are live. Our team handles inquiries from simple enhancement requests and product questions to data and technical issues and system bugs.

    Hours of Work

    • Full time - Hybrid in our Ann Arbor, MI office Tue-W- TH

    • The 8-hour shift will be scheduled between 8:00 AM EST to 8:00 PM EST. Please keep in mind that the shift hours may vary as needed to accommodate specific requirements.

    #LI-Hybrid

    #LI-LP

    At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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