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Email Chat Support Jobs in Michigan (NOW HIRING)

Crystal Flash

Customer Support

Grand Rapids, MI · On-site

Manage inbound and outbound customer interactions via phone, chat, email, and other communication ... Support company projects involving customer data validation, account cleanup, and customer ...

TEKsystems

Email Customer Service Reps

Detroit, MI · Remote

$16/hr

This role is 90% email customer service and 10% chat. This team will specifically supporting Canada. JOB DUTIES • Daily: • Review support requests and clarify customer complaints. • Determine ...

McDonald Companies

IT Support Technician

Saginaw, MI

$20 - $27.50/hr

Serve as the primary point of contact for IT support requests, responding to issues via phone, email, chat, or in-person. * Install, configure, and troubleshoot hardware, software, and network ...

McDonald Companies

IT Support Technician

Saginaw, MI · On-site

$19 - $26.25/hr

Serve as the primary point of contact for IT support requests, responding to issues via phone, email, chat, or in-person. * Install, configure, and troubleshoot hardware, software, and network ...

McDonald Companies

IT Support Technician

Saginaw, MI · On-site

$19 - $26.25/hr

Serve as the primary point of contact for IT support requests, responding to issues via phone, email, chat, or in-person. * Install, configure, and troubleshoot hardware, software, and network ...

CFS

IT Support Specialist

Grand Rapids, MI

$50K - $55K/yr

Support requests may be received via phone, email, chat, walk‑ins, or the support portal, and all interactions must be properly logged and tracked. The specialist is responsible for diagnosing and ...

InvestNext

Product Support Specialist

Detroit, MI · On-site +1

$60K - $70K/yr

Product Support Specialist - Remote US or Canada As the face of our brand and the first-line ... Communicate with customers via phone, email, chat, and video calls, determining the best method ...

Millerknoll

Customer Service Supervisor

Zeeland, MI · Hybrid

Leads team huddles, coordinates schedules, and reviews daily/weekly phone, email, chat, sales, and ... Supports and actively participates in achieving team goals and individual performance planning.

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All JobsEmail Chat Support JobsEmail Chat Support Jobs in Michigan

Email Chat Support information

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Michigan?

The most popular types of Email Chat Support jobs in Michigan are:

What are popular job titles related to Email Chat Support jobs in Michigan?

For Email Chat Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Email Chat Support jobs in Michigan look for?

The top searched job categories for Email Chat Support jobs in Michigan are:

What cities in Michigan are hiring for Email Chat Support jobs?

Cities in Michigan with the most Email Chat Support job openings:

Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Support

Crystal Flash

Grand Rapids, MI • On-site

Full-time

Re-posted 23 days ago

Job description

Position Summary:
The Customer Support Specialist serves as a primary point of contact for Crystal Flash customers by providing exceptional customer service through phone, email, chat, and other communication channels. This position is responsible for handling customer inquiries, processing orders, resolving concerns, maintaining accurate customer records, and supporting operational functions while delivering a positive customer experience.
The Customer Support Specialist works closely with Operations, Dispatch, Credit, Billing, Sales, Service, and other internal departments to ensure customer needs are met efficiently and professionally. This position plays a critical role in customer retention, account maintenance, safety awareness, and supporting the overall customer experience.
Team members support Crystal Flash's mission, vision, and values by demonstrating integrity, safety, customer service, teamwork, open communication, financial responsibility, and environmental stewardship.
Essential Duties and Responsibilities
  • Manage inbound and outbound customer interactions via phone, chat, email, and other communication methods.
  • Handle customer complaints with urgency, empathy, professionalism, and a goal of achieving satisfactory resolutions.
  • Utilize multiple systems and tools to address service, billing, account, payment, and delivery inquiries while maintaining accurate customer records.
  • Assist customers with order placement, account modifications, delivery requests, payment arrangements, and service changes.
  • Address safety concerns, including gas leaks and emergency calls, calmly and professionally while following established safety procedures.
  • Process customer payments and maintain accurate account documentation.
  • Perform physical inventory, reconcile inventory, track Bills of Lading (BOLs), and perform data entry and auditing activities as assigned.
  • Maintain accurate customer account information and ensure all documentation is complete and up to date.
  • Research and resolve account discrepancies by working collaboratively with internal departments.
  • Educate customers regarding products, services, pricing programs, payment options, delivery schedules, and account management tools.
  • Assist customers with Customer Portal registration, mobile app access, paperless enrollment, and notification preferences.
  • Conduct outbound customer outreach, including thank-you calls, customer follow-up calls, retention activities, and customer satisfaction initiatives.
  • Support company projects involving customer data validation, account cleanup, and customer communication initiatives.
  • Follow established call handling procedures and customer service standards.
  • Achieve and maintain quality assurance standards including greeting, account verification, problem resolution, protocol compliance, call center etiquette, and call closure.
  • Meet and maintain customer support scorecard goals and performance expectations.
  • Support departmental goals and company initiatives designed to improve customer satisfaction, retention, and operational efficiency.
Key Responsibilities
  • Manage inbound and outbound customer interactions through phone, email, chat, and other communication channels.
  • Provide exceptional customer service while resolving inquiries, concerns, and account issues.
  • Process customer orders, account updates, service requests, and payment inquiries.
  • Maintain accurate customer records and documentation within company systems.
  • Coordinate customer needs with Operations, Dispatch, Credit, Billing, Sales, and Service departments.
  • Support customer retention efforts through proactive customer outreach and relationship building.
  • Educate customers on available services, payment options, customer portal access, mobile app functionality, and paperless solutions.
  • Maintain compliance with company policies, procedures, safety requirements, and regulatory standards.
  • Achieve established customer service, quality assurance, and productivity goals.
  • Promote Crystal Flash's mission, values, and commitment to customer satisfaction. Maintain compliance with company policies, pricing guidelines, safety requirements, and regulatory standards.
  • Promote Crystal Flash's mission, values, and commitment to exceptional customer service.
Qualifications
  • Strong customer service and problem-solving skills.
  • Excellent verbal and written communication abilities.
  • Comfortable using Microsoft Office applications including Outlook, Word, Excel, and Teams.
  • Experience working with CRM systems, customer databases, and business software applications.
  • Ability to work in multiple software systems simultaneously.
  • Strong organizational and time management skills.
  • Ability to maintain confidentiality and data integrity.
  • Strong attention to detail and accuracy.
  • Ability to remain calm and professional during difficult customer interactions.
  • Self-motivated and able to work with minimal supervision.
  • Ability to learn and adapt to changing business processes and technology.
  • Ability to work effectively in a team-oriented environment.

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