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Customer Support Jobs in Michigan (NOW HIRING)

Crystal Flash

Customer Support

Grand Rapids, MI · On-site

The Customer Support Specialist serves as a primary point of contact for Crystal Flash customers by providing exceptional customer service through phone, email, chat, and other communication channels.

Open Dealer Exchange

Customer Support Specialist

Southfield, MI · On-site

$16.50 - $22.50/hr

Job Type Full-time Description CUSTOMER SUPPORT SPECIALIST About 700Credit 700Credit is the industry leader in providing cutting-edge credit and compliance solutions to the automotive sector. As the ...

Open Dealer Exchange

Customer Support Specialist

Southfield, MI · On-site

$16.50 - $22.50/hr

Description CUSTOMER SUPPORT SPECIALIST About 700Credit 700Credit is the industry leader in providing cutting-edge credit and compliance solutions to the automotive sector. As the largest provider in ...

700 Credit

Customer Support Specialist

Southfield, MI · On-site

$16.50 - $22.50/hr

CUSTOMER SUPPORT SPECIALIST About 700Credit 700Credit is the industry leader in providing cutting-edge credit and compliance solutions to the automotive sector. As the largest provider in the field ...

BS&A Software LLC

Customer Support Specialist

Bath, MI · On-site

$16.25 - $22/hr

As an Enterprise Customer Support Specialist, you will specialize in providing professional, courteous, and efficient product support for BS&A Software's. applications. You will have extensive ...

GT Independence

Customer Support Specialist

Sturgis, MI · On-site

$17.50/hr

As a Customer (Self Determination) Support Specialist or SDSS, you'll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake ...

GT Independence

Customer Support Specialist

Sturgis, MI · On-site

$17.50/hr

As a Customer (Self Determination) Support Specialist or SDSS, you'll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake ...

Randstad

Customer Support Specialist

Howell, MI · On-site

$19.50 - $20/hr

Background with 1 to 2 years of experience in customer service, call centers, administrative support, or retail settings. * Excellent verbal and written communication skills with the ability to ...

Tekton

Customer Support Specialist

Grand Rapids, MI · On-site

$16.75 - $22.50/hr

As a User Support Specialist, you will provide world-class support to end users so their entire ... Experience in customer service, data management, or related fields * Eligible to work in the United ...

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All JobsCustomer Support JobsCustomer Support Jobs in Michigan

Customer Support information

See Michigan salary details

$10

$16

$24

How much do customer support jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for customer support in Michigan is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.22 per hour, depending on experience, location, and employer.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What does a customer support role do?

A customer support role involves assisting customers with inquiries, resolving issues, and providing information about products or services. It requires strong communication skills, problem-solving abilities, and often the use of support tools like ticketing systems or live chat platforms.

What are the most commonly searched types of Customer Support jobs in Michigan?

The most popular types of Customer Support jobs in Michigan are:

What are popular job titles related to Customer Support jobs in Michigan?

For Customer Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Support jobs in Michigan look for?

The top searched job categories for Customer Support jobs in Michigan are:

What cities in Michigan are hiring for Customer Support jobs?

Cities in Michigan with the most Customer Support job openings:

Customer Support jobs near you
Infographic showing various Customer Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 22% Part Time, 2% Temporary, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $34,799 per year, or $16.7 per hour.

Customer Support

Grand Rapids, MI • On-site

Crystal Flash
Transportation and Warehousing • 201 - 500 employees
Learn more about Crystal Flashexternal

Full-time

Re-posted 2 days ago

Job description

Position Summary:
The Customer Support Specialist serves as a primary point of contact for Crystal Flash customers by providing exceptional customer service through phone, email, chat, and other communication channels. This position is responsible for handling customer inquiries, processing orders, resolving concerns, maintaining accurate customer records, and supporting operational functions while delivering a positive customer experience.
The Customer Support Specialist works closely with Operations, Dispatch, Credit, Billing, Sales, Service, and other internal departments to ensure customer needs are met efficiently and professionally. This position plays a critical role in customer retention, account maintenance, safety awareness, and supporting the overall customer experience.
Team members support Crystal Flash's mission, vision, and values by demonstrating integrity, safety, customer service, teamwork, open communication, financial responsibility, and environmental stewardship.
Essential Duties and Responsibilities
  • Manage inbound and outbound customer interactions via phone, chat, email, and other communication methods.
  • Handle customer complaints with urgency, empathy, professionalism, and a goal of achieving satisfactory resolutions.
  • Utilize multiple systems and tools to address service, billing, account, payment, and delivery inquiries while maintaining accurate customer records.
  • Assist customers with order placement, account modifications, delivery requests, payment arrangements, and service changes.
  • Address safety concerns, including gas leaks and emergency calls, calmly and professionally while following established safety procedures.
  • Process customer payments and maintain accurate account documentation.
  • Perform physical inventory, reconcile inventory, track Bills of Lading (BOLs), and perform data entry and auditing activities as assigned.
  • Maintain accurate customer account information and ensure all documentation is complete and up to date.
  • Research and resolve account discrepancies by working collaboratively with internal departments.
  • Educate customers regarding products, services, pricing programs, payment options, delivery schedules, and account management tools.
  • Assist customers with Customer Portal registration, mobile app access, paperless enrollment, and notification preferences.
  • Conduct outbound customer outreach, including thank-you calls, customer follow-up calls, retention activities, and customer satisfaction initiatives.
  • Support company projects involving customer data validation, account cleanup, and customer communication initiatives.
  • Follow established call handling procedures and customer service standards.
  • Achieve and maintain quality assurance standards including greeting, account verification, problem resolution, protocol compliance, call center etiquette, and call closure.
  • Meet and maintain customer support scorecard goals and performance expectations.
  • Support departmental goals and company initiatives designed to improve customer satisfaction, retention, and operational efficiency.
Key Responsibilities
  • Manage inbound and outbound customer interactions through phone, email, chat, and other communication channels.
  • Provide exceptional customer service while resolving inquiries, concerns, and account issues.
  • Process customer orders, account updates, service requests, and payment inquiries.
  • Maintain accurate customer records and documentation within company systems.
  • Coordinate customer needs with Operations, Dispatch, Credit, Billing, Sales, and Service departments.
  • Support customer retention efforts through proactive customer outreach and relationship building.
  • Educate customers on available services, payment options, customer portal access, mobile app functionality, and paperless solutions.
  • Maintain compliance with company policies, procedures, safety requirements, and regulatory standards.
  • Achieve established customer service, quality assurance, and productivity goals.
  • Promote Crystal Flash's mission, values, and commitment to customer satisfaction. Maintain compliance with company policies, pricing guidelines, safety requirements, and regulatory standards.
  • Promote Crystal Flash's mission, values, and commitment to exceptional customer service.
Qualifications
  • Strong customer service and problem-solving skills.
  • Excellent verbal and written communication abilities.
  • Comfortable using Microsoft Office applications including Outlook, Word, Excel, and Teams.
  • Experience working with CRM systems, customer databases, and business software applications.
  • Ability to work in multiple software systems simultaneously.
  • Strong organizational and time management skills.
  • Ability to maintain confidentiality and data integrity.
  • Strong attention to detail and accuracy.
  • Ability to remain calm and professional during difficult customer interactions.
  • Self-motivated and able to work with minimal supervision.
  • Ability to learn and adapt to changing business processes and technology.
  • Ability to work effectively in a team-oriented environment.

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