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Customer Support Representative Jobs in Michigan

Autobooks

Customer Support Representative

Detroit, MI · On-site

$20 - $23/hr

Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant ...

Autobooks, Inc.

Customer Support Representative

Detroit, MI · On-site

$15.75 - $21.50/hr

Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant ...

Customer Service

Be Seen First

Entry Level Customer Support Representative

Livonia, MI · On-site

$15 - $17/hr

Duties: * Entering data * Splitting and labeling loan packages * Ordering verifications of income * Verifying Social Security Numbers * Indexing of loan conditions * Ordering and uploading documents

Customer Service

Be Seen First

Entry Level Customer Support Representative

Livonia, MI · On-site

$15 - $17/hr

Duties: * Entering data * Splitting and labeling loan packages * Ordering verifications of income * Verifying Social Security Numbers * Indexing of loan conditions * Ordering and uploading documents

Kelly Services

Customer Service Rep

Farmington, MI

$20.18/hr

MF 8am-5pm (in person) Why Customer Support Representative ? * Competitive Pay: Start your career at $20.18/hour with opportunities for growth and advancement. * Team-Driven Culture: Join a ...

New

MCPC

Sales Support Representative

Grand Rapids, MI · On-site

$18.25 - $25/hr

Sales Support Representative Department: Client Services Position Summary: The Sales Support ... The role supports customer service, order management, CRM maintenance, opportunity management, and ...

MCPC

Sales Support Representative

Grand Rapids, MI · On-site

$18.25 - $25/hr

Sales Support Representative Department: Client Services Position Summary: The Sales Support ... The role supports customer service, order management, CRM maintenance, opportunity management, and ...

OPUS IVS INC

Customer Service Representative

Dexter, MI · On-site

$15.25 - $20.75/hr

Job Overview Our Customer Support Representative will set appointments, answer calls, troubleshoot product failures and escalate issues through established processes. Responsibilities: * Utilize ...

OPUS IVS INC

Customer Service Representative

Dexter, MI · On-site

$15.25 - $20.75/hr

Job Overview Our Customer Support Representative will set appointments, answer calls, troubleshoot product failures and escalate issues through established processes. Responsibilities: * Utilize ...

Opus IVS

Customer Service Representative

Dexter, MI · On-site

$15.25 - $20.75/hr

Job Overview Our Customer Support Representative will set appointments, answer calls, troubleshoot product failures and escalate issues through established processes. Responsibilities: * Utilize ...

Crystal Flash

Customer Support

Grand Rapids, MI

The Customer Support Specialist serves as a primary point of contact for Crystal Flash customers by providing exceptional customer service through phone, email, chat, and other communication channels.

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Customer Support Representative information

See Michigan salary details

$8

$16

$23

How much do customer support representative jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for customer support representative in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is the difference between Customer Support Representative vs Technical Support Specialist?

AspectCustomer Support RepresentativeTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical certifications or training often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, software companies, hardware providers
Employer & Industry UsageCustomer service departments across various industriesTechnology, software, and hardware industries
Common Search & Comparison IntentUnderstanding general customer service rolesTechnical problem-solving and product support

The main difference between a Customer Support Representative and a Technical Support Specialist lies in their focus areas. Customer Support Representatives handle general customer inquiries, complaints, and service requests across various industries. In contrast, Technical Support Specialists provide specialized technical assistance, troubleshooting, and product support, often requiring technical knowledge or certifications. Both roles are essential for customer satisfaction but serve different needs within organizations.

What are the key skills and qualifications needed to thrive as a Customer Support Representative, and why are they important?

To thrive as a Customer Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Patience, active listening, and conflict resolution are vital soft skills that help build rapport and resolve issues effectively. These skills and qualities are crucial for delivering exceptional service, maintaining customer satisfaction, and fostering brand loyalty.

What does a customer support representative do?

A customer support representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.

What are Customer Support Representatives?

Customer Support Representatives are professionals who assist customers by answering their questions, resolving issues, and providing information about products or services. They typically communicate with customers via phone, email, chat, or in person to ensure a positive experience and maintain customer satisfaction. Their role is crucial in building customer loyalty and addressing any concerns or problems customers might encounter. Strong communication, problem-solving skills, and patience are essential for success in this job.

What jobs pay 4000 a week without a degree?

Customer Support Representatives typically do not earn $4,000 a week without advanced experience or specialized skills. High-paying roles that can reach this level without a degree are rare and often require extensive experience, certifications, or working in sales, real estate, or entrepreneurship. Most jobs offering such high weekly pay usually demand specific skills, licenses, or significant industry experience.

What are some common challenges faced by Customer Support Representatives, and how can they be effectively managed?

Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and staying up-to-date with product or service changes. Effective time management, strong communication skills, and ongoing training are essential to overcome these hurdles. Many organizations provide support through mentoring, regular team meetings, and access to knowledge bases, helping representatives deliver consistent and high-quality service while maintaining job satisfaction.

What is the role of a customer service representative?

A customer support representative assists customers by addressing inquiries, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and require good communication and problem-solving skills to ensure customer satisfaction.

How can I make 2000 a week working from home?

A Customer Support Representative can earn $2,000 a week by working full-time, often requiring strong communication skills, experience, and sometimes specialized tools or certifications. Increasing income may involve handling high-volume or premium clients, working overtime, or taking on multiple shifts, depending on the employer's pay structure and policies.
What are the most commonly searched types of Customer Support Representative jobs in Michigan? The most popular types of Customer Support Representative jobs in Michigan are:
What are popular job titles related to Customer Support Representative jobs in Michigan? For Customer Support Representative jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Support Representative jobs in Michigan look for? The top searched job categories for Customer Support Representative jobs in Michigan are:
Customer Support Representative jobs near you
Infographic showing various Customer Support Representative job openings in Michigan as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,077 per year, or $16.4 per hour.
Customer Support Representative

Customer Support Representative

Autobooks

Detroit, MI • On-site

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 21 days ago

Job description

The Role: Customer Support Representative
You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant and subject matter expert. You are very good at deep-dive troubleshooting (and enjoy it) while also relishing the ‘people side’: building relationships, representing our brand as our CEO would, and delivering outstanding customer service.
Having traits of a ‘techie’, ‘detective’, ‘investigator’, ‘teacher’, or ‘counselor’ will serve you well in critically thinking to identify and solve problems and gain callers’ trust.
You genuinely love and/or enjoy talking with people - not simply tolerate them for the job. This includes whether they are thrilled or flustered. You can ask the right probing questions and take pride in meaningful one-on-one conversations, going beyond the transactional. You assist callers with questions about our product and processes. It is important that you can connect with a wide and varied range of small business owners in all industries and bank/credit union staff members from Teller to VP.
Future opportunities in our company include roles in Customer Success, Risk/Merchant Services, Account Management, Product Support, QA, IT, Engineering, Design, Copywriting, Marketing, Finance/Accounting, HR, and more!
The Responsibilities:
  • Develop a deep knowledge of the Autobooks software suite
  • Partner with customers to resolve issues through phone, email, and live chat
  • Troubleshoot low to medium complexity software issues that lack a previous known resolve; utilize discovery questions and process of elimination; identify potential solutions
  • Diagnose software issues and engage with our Product and Engineering teams using established processes
  • Answer routine how-to questions and help customers navigate a variety of use-cases
  • Complete tickets and administrative tasks with accuracy and care
  • Contribute to knowledge management documentation for external/internal customers
  • Ability to support and build rapport with Small Businesses of all sizes and types, as well as bank and credit union employees at all levels
  • Have a continuous improvement mindset
  • Ask probing questions to gain insights on customers’ needs, and attempt to expand or retain their business where applicable
  • Aid other functional areas with tasks from technical or administrative work to outbound calling initiatives
The Requirements:
  • 3 days in the office (Downtown Detroit) , 2 days Remote
  • Thrive in fast-paced environment and are a organized self-starter
  • Ability to help customers with software or hardware – you are comfortable and proficient with technology.
  • Ability to use dual monitors (laptop + extra monitor), wireless headset/mouse and navigate multiple internal systems, with ninja like precision! You can navigate through many screens and tools with ease.
  • Strong verbal and written communication skills; wide vocabulary, spelling accuracy and WPM
  • Collaborative, fast-moving, and comfortable with change
  • Fast learner; applies prior learning to new situations
  • High levels of empathy, patience, and problem-solving abilities
The Benefits and Perks:
  • Flexible, entrepreneurial work environment
  • Open and fun workspace in downtown Detroit
  • Casual dress code
  • Healthcare-health insurance, dental and vision coverage, life insurance
  • 401k plan
  • Free parking

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