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Customer Support Representative Jobs in Michigan

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Customer Support Representative information

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How much do customer support representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer support representative in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is a customer support representative?

Customer Support Representatives are professionals who assist customers by answering their questions, resolving issues, and providing information about products or services. They typically communicate with customers via phone, email, chat, or in person to ensure a positive experience and maintain customer satisfaction. Their role is crucial in building customer loyalty and addressing any concerns or problems customers might encounter. Strong communication, problem-solving skills, and patience are essential for success in this job.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Patience, active listening, and conflict resolution are vital soft skills that help build rapport and resolve issues effectively. These skills and qualities are crucial for delivering exceptional service, maintaining customer satisfaction, and fostering brand loyalty.

What are some common challenges faced by customer support representatives, and how can they be effectively managed?

Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and staying up-to-date with product or service changes. Effective time management, strong communication skills, and ongoing training are essential to overcome these hurdles. Many organizations provide support through mentoring, regular team meetings, and access to knowledge bases, helping representatives deliver consistent and high-quality service while maintaining job satisfaction.

What is the difference between Customer Support Representative vs Technical Support Specialist?

AspectCustomer Support RepresentativeTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical certifications or training often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, software companies, hardware providers
Employer & Industry UsageCustomer service departments across various industriesTechnology, software, and hardware industries
Common Search & Comparison IntentUnderstanding general customer service rolesTechnical problem-solving and product support

The main difference between a Customer Support Representative and a Technical Support Specialist lies in their focus areas. Customer Support Representatives handle general customer inquiries, complaints, and service requests across various industries. In contrast, Technical Support Specialists provide specialized technical assistance, troubleshooting, and product support, often requiring technical knowledge or certifications. Both roles are essential for customer satisfaction but serve different needs within organizations.

Is remote customer support representative a stressful job?

Remote customer support representatives often face stress from handling difficult customer interactions, meeting performance metrics, and managing high call volumes. The job requires strong communication skills, patience, and the ability to work independently in a home environment, which can contribute to stress levels depending on individual resilience and workload management. Proper training and support can help mitigate some stress factors.

What are the most commonly searched types of Customer Support Representative jobs in Michigan?

The most popular types of Customer Support Representative jobs in Michigan are:

What are popular job titles related to Customer Support Representative jobs in Michigan?

For Customer Support Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Support Representative jobs in Michigan look for?

The top searched job categories for Customer Support Representative jobs in Michigan are:

Customer Support Representative jobs near you
Infographic showing various Customer Support Representative job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Representative - Charlotte Area

The Pivot Group

Charlotte, MI • On-site

$41K - $61K/yr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description


Customer Service Representative | Charlotte, MI
Salary Range: $41,000 - $61,000 depending on experience
Are you a seasoned professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships and supporting community growth. We are collaborating with leading companies in Charlotte seeking Customer Service Representatives to lead and enhance their operations.
We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.
The Opportunity
We collaborate with manufacturing companies in the Charlotte region seeking Customer Service Representatives. These employers partner with us because they want real insight into candidates-not just resumes. By joining our network, you gain access to roles worth considering.
Key Responsibilities
  • Respond to customer inquiries regarding product specifications, orders, and delivery schedules.
  • Process customer orders, returns, and exchanges accurately and efficiently.
  • Collaborate with production and logistics teams to provide customers with accurate lead times and shipping information.
  • Investigate and resolve customer complaints related to product quality, shipping errors, or damaged goods.
  • Maintain detailed records of customer interactions, transactions, and resolutions.
  • Provide technical assistance and product information to customers as needed.
Recommended Qualifications
  • High school diploma or equivalent; associate's degree preferred
  • 2+ years of customer service experience, preferably in a manufacturing or industrial setting
  • Excellent communication skills, both written and verbal, with the ability to explain technical information clearly
  • Proficiency in using CRM software and Microsoft Office Suite
  • Ability to understand and interpret customer needs related to manufacturing products and services
Bonus Qualifications
  • Experience with ERP systems (e.g., SAP, Oracle)
  • Familiarity with manufacturing processes or product lifecycle management (PLM)
  • Ability to read and interpret technical documents or blueprints
  • Background in quality control or assurance in a manufacturing setting

Job Titles That Should Apply
Customer Service Representative, Client Support Specialist, Customer Care Associate, Technical Support Representative, Help Desk Agent, Customer Service Agent, Customer Support Representative, Client Services Representative, Customer Relations Specialist, Service Desk Agent
Why The Pivot Group Network
The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.
Required Skills:
• Resume
• Offers
• Access
• Support
• Product Quality
• Technical Assistance
• Resolutions
• Operations
• Assurance
• Logistics
• ERP
• Salary
• Hiring
• Partnerships
• Returns
• Recruiting
• CRM
• Compensation
• Shipping
• Customer Support
• SAP
• Quality Control
• Manufacturing
• Specifications
• Communication Skills
• Technical Support
• Records
• Oracle
• Preparation
• Software
• Customer Service
• Microsoft Office
• Communication
• Management
Salary Package:
$ 41,000.00 - 61,000.00 (US Dollar)

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