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Customer Support Jobs in Michigan (NOW HIRING)

Electrosoft

Customer Support Representative I

Battle Creek, MI · On-site

$15 - $20.50/hr

Customer Support Representative I As a Customer Service Representative, provide CAGE code registration processing and trouble-shooting support to a user community of CAGE code registrants. Verifies ...

Electrosoft

Customer Support Representative I

Battle Creek, MI · On-site

$14.50 - $19.50/hr

Customer Support Representative I As a Customer Service Representative, provide CAGE code registration processing and trouble-shooting support to a user community of CAGE code registrants. Verifies ...

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See Michigan salary details

$10

$16

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How much do customer support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer support in Michigan is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.22 per hour, depending on experience, location, and employer.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What does a customer support role do?

A customer support role involves assisting customers with inquiries, resolving issues, and providing information about products or services. It requires strong communication skills, problem-solving abilities, and often the use of support tools like ticketing systems or live chat platforms.

What are the most commonly searched types of Customer Support jobs in Michigan?

The most popular types of Customer Support jobs in Michigan are:

What are popular job titles related to Customer Support jobs in Michigan?

For Customer Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Support jobs in Michigan look for?

The top searched job categories for Customer Support jobs in Michigan are:

What cities in Michigan are hiring for Customer Support jobs?

Cities in Michigan with the most Customer Support job openings:

Customer Support jobs near you
Infographic showing various Customer Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 22% Part Time, 2% Temporary, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $34,799 per year, or $16.7 per hour.

Customer Support Specialist I

East Lansing, MI • Hybrid

Vertafore
Software Development • 1 - 5K employees

8.9

Company rating: 8.9 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

39th of 246 rated software companies

Good employer

Paid breaks

Recommended by parents

Learn more about Vertaforeexternal

$36K/yr

Full-time

Posted 11 days ago

Job description

Looking to start your career in Technology? We have opportunities right here in mid-Michigan! Vertafore is looking for talented people to join our team in Michigan. Our dynamic environment provides professional development, fast upward mobility, and exposure to the latest and greatest in technology.
The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations.

Underpinned by unmatched speed and performance power, we are the trusted backbone that’s taking the insurance industry from friction to flow with Distribution Velocity – speed, performance, and trust - to drive growth at scale.

With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era.

Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India.

JOB DESCRIPTION

Customer Support Specialists serve as the face of Vertafore and focus on the customer experience by identifying and resolving technical and non-technical product issues and questions.

Core Requirements and Responsibilities:

·       Provides the highest level of customer support to our Industry customers.

·       Uses job aids to resolve issues and answers non-technical and technical questions regarding our software products and services.

·       Documents customer cases using customer relationship management system.

·       Processes daily tasks with a high level of accuracy and productivity to meet performance metrics.

·       Supports Agency, Carrier, Provider as well as Individuals and is enabled in all phone queues.

We promote from within so we want every new employee to have the following fundamental skills:

·       Effective communicator (written and verbally)

·       Organized and can complete tasks with a high level of accuracy and productivity to meet performance metrics and deadlines

·       Tech-savvy and basic knowledge of MS Office

·       Can pick up new skills quickly

·       Demonstrates regular and reliable attendance

No experience is required. We’ll provide you with an effective onboarding program and when you are ready, we’ll offer ongoing development opportunities to prepare you to become our next generation of critical talent for other positions across our business. We also offer tuition reimbursement!
Additional Requirements and Details: 
• Travel not anticipated.
• Ability to work remote with a stable internet connection on an as needed basis
• Located and working from an office location (when required) 
• Occasional lifting and/or moving up to 10 pounds. 
• Frequent repetitive hand and arm movements required to operate a computer. 

• $36400 / year
• WFH Flexible
• #LI-Hybrid

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