Pontiac, MI · On-site
$16 - $19.75/hr
Our team is proud to support the communities we live and work in. Our locations are consistently ... Maintain/monitor phones, chat, email and social media. Job Duties (include but not limited to)
Pontiac, MI · On-site
$16 - $19.75/hr
Our team is proud to support the communities we live and work in. Our locations are consistently ... Maintain/monitor phones, chat, email and social media. Job Duties (include but not limited to)
Lansing, MI · On-site
$20 - $25.25/hr
Key Responsibilities Technical Support * Respond to customer inquiries via phone, email, chat, or contact proactively for any quality failure or desviation the customer to maintain them informed ...
Quick apply
Lansing, MI · On-site
$20 - $25.25/hr
Key Responsibilities Technical Support * Respond to customer inquiries via phone, email, chat, or contact proactively for any quality failure or desviation the customer to maintain them informed ...
Holland, MI · On-site
$35K - $43K/yr
Equipment Support Technician - 2nd Shift Tommy's Equipment Support Technician services our ... Resolve technical trouble-shooting tasks virtually over phone/email/chat, which requires ...
Holland, MI · On-site
$35K - $43K/yr
Equipment Support Technician - 2nd Shift Tommy's Equipment Support Technician services our ... Resolve technical trouble-shooting tasks virtually over phone/email/chat, which requires ...
Wyoming, MI · On-site
$45K - $55K/yr
... email & chat and on occasion in person, some travel to remote locations will be required. Job ... Lifting up to 50 lb's Education and/or Experience * 1-5 years of Help Desk, Desktop Support, or ...
Quick apply
Wyoming, MI · On-site
$45K - $55K/yr
... email & chat and on occasion in person, some travel to remote locations will be required. Job ... Lifting up to 50 lb's Education and/or Experience * 1-5 years of Help Desk, Desktop Support, or ...
Jackson, MI · On-site
$16 - $21/hr
... email, and chat support. Reports To: Customer Experience Manager Responsibilities: * Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience * Strive ...
Jackson, MI · On-site
$16 - $21/hr
... email, and chat support. Reports To: Customer Experience Manager Responsibilities: * Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience * Strive ...
Jackson, MI · On-site
$15.25 - $20.25/hr
... email, and chat support Reports To Customer Experience Manager * Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience * Strive for first-contact ...
Jackson, MI · On-site
$15.25 - $20.25/hr
... email, and chat support Reports To Customer Experience Manager * Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience * Strive for first-contact ...
Muskegon, MI · On-site
$16 - $22/hr
This position will focus on learning and supporting the responsibilities of our Sales team, with ... Communicate effectively with customers and team members using tools like phone, email, chat, text ...
Quick apply
Muskegon, MI · On-site
$16 - $22/hr
This position will focus on learning and supporting the responsibilities of our Sales team, with ... Communicate effectively with customers and team members using tools like phone, email, chat, text ...
Muskegon, MI · On-site
$16 - $22/hr
This position will focus on learning and supporting the responsibilities of our Sales team, with ... Communicate effectively with customers and team members using tools like phone, email, chat, text ...
Quick apply
Muskegon, MI · On-site
$16 - $22/hr
This position will focus on learning and supporting the responsibilities of our Sales team, with ... Communicate effectively with customers and team members using tools like phone, email, chat, text ...
Lansing, MI · On-site
$18 - $22.75/hr
Key Responsibilities Technical Support * Respond to customer inquiries via phone, email, chat, or contact proactively for any quality failure or desviation the customer to maintain them informed ...
Lansing, MI · On-site
$18 - $22.75/hr
Key Responsibilities Technical Support * Respond to customer inquiries via phone, email, chat, or contact proactively for any quality failure or desviation the customer to maintain them informed ...
Detroit, MI · On-site
Provide responsive, solution-oriented customer support via Gorgias (email, chat, and phone) * Resolve issues related to orders, returns, shipping delays, product sizing, and general inquiries
Quick apply
Detroit, MI · On-site
Provide responsive, solution-oriented customer support via Gorgias (email, chat, and phone) * Resolve issues related to orders, returns, shipping delays, product sizing, and general inquiries
Provide responsive, solution-oriented customer support via Gorgias (email, chat, and phone) * Resolve issues related to orders, returns, shipping delays, product sizing, and general inquiries
Quick apply
Provide responsive, solution-oriented customer support via Gorgias (email, chat, and phone) * Resolve issues related to orders, returns, shipping delays, product sizing, and general inquiries
Standish, MI · On-site
$12.75 - $17/hr
The Customer Service Agent will support internal and external customers and dealers through email, chat and direct phone calls. Daily activities include: * Entering order/transactional information ...
Standish, MI · On-site
$12.75 - $17/hr
The Customer Service Agent will support internal and external customers and dealers through email, chat and direct phone calls. Daily activities include: * Entering order/transactional information ...
Muskegon, MI · On-site
$16 - $22/hr
This position will focus on learning and supporting the responsibilities of our Sales team, with ... Communicate effectively with customers and team members using tools like phone, email, chat, text ...
Quick apply
Muskegon, MI · On-site
$16 - $22/hr
This position will focus on learning and supporting the responsibilities of our Sales team, with ... Communicate effectively with customers and team members using tools like phone, email, chat, text ...
Holland, MI · On-site
$18 - $20/hr
Customer Support Agent Location: Remote/Holland, MI Position Summary Harvia is seeking a Customer ... Answer and manage inbound customer phone calls, emails, and live chat inquiries in a professional ...
Holland, MI · On-site
$18 - $20/hr
Customer Support Agent Location: Remote/Holland, MI Position Summary Harvia is seeking a Customer ... Answer and manage inbound customer phone calls, emails, and live chat inquiries in a professional ...
Grand Rapids, MI · On-site
$18 - $20/hr
Customer Support Agent Location: Grand Rapids/Remote Position Summary Harvia is seeking a Customer ... Answer and manage inbound customer phone calls, emails, and live chat inquiries in a professional ...
Grand Rapids, MI · On-site
$18 - $20/hr
Customer Support Agent Location: Grand Rapids/Remote Position Summary Harvia is seeking a Customer ... Answer and manage inbound customer phone calls, emails, and live chat inquiries in a professional ...
$22 - $22.30/hr
... all digital channels-phone, email, chat, text, and video. You'll provide timely, accurate ... Support Accounts: Assist with transactions, loan inquiries, debit/credit card issues, and account ...
$22 - $22.30/hr
... all digital channels-phone, email, chat, text, and video. You'll provide timely, accurate ... Support Accounts: Assist with transactions, loan inquiries, debit/credit card issues, and account ...
Howell, MI · On-site
The Support Specialist will primarily work from our office in Howell, MI, responding to customer inquiries via phone, email, and chat. They will ensure customer satisfaction by addressing concerns ...
Howell, MI · On-site
The Support Specialist will primarily work from our office in Howell, MI, responding to customer inquiries via phone, email, and chat. They will ensure customer satisfaction by addressing concerns ...
Highland Park, MI · On-site
$20/hr
... support. You'll be the first point of contact for members, handling inbound questions across phone, email, chat, and digital channels. Veterans and military family members are encouraged to apply ...
Highland Park, MI · On-site
$20/hr
... support. You'll be the first point of contact for members, handling inbound questions across phone, email, chat, and digital channels. Veterans and military family members are encouraged to apply ...
Ann Arbor, MI · On-site +1
Respond promptly and professionally to customer inquiries via phone, email, and/or chat, delivering exceptional technical support. * Develop your support skills through on-the-job practice ...
Ann Arbor, MI · On-site +1
Respond promptly and professionally to customer inquiries via phone, email, and/or chat, delivering exceptional technical support. * Develop your support skills through on-the-job practice ...
Respond promptly and professionally to customer inquiries via phone, email, and/or chat, delivering exceptional technical support. * Develop your support skills through on-the-job practice ...
Respond promptly and professionally to customer inquiries via phone, email, and/or chat, delivering exceptional technical support. * Develop your support skills through on-the-job practice ...
An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.
A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.
To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.
The most popular types of Email Chat Support jobs in Michigan are:
For Email Chat Support jobs in Michigan, the most frequently searched job titles are:
The top searched job categories for Email Chat Support jobs in Michigan are:
Cities in Michigan with the most Email Chat Support job openings:
Pontiac, MI • On-site
$16 - $19.75/hr
Other
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 13 days ago
6.9
Based on 11 frontline employees who took The Breakroom Quiz
Full Time
Corporate, Auburn Hills, MI, US
At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Call Center Representative position at our Home Office in Auburn Hills, MI . This position has the opportunity to earn incentive pay. This position is also eligible for a hybrid schedule after training is complete.
Position Purpose:
Interact with members and process member requests and transactions. Offer Credit Union products and services whenever appropriate. Research and resolve member problems. Proactively seek out new process improvements for the department. Maintain/monitor phones, chat, email and social media.
Job Duties (include but not limited to):
Interact with members via phone, e-mail, chat and other media as appropriate.
Answer member questions concerning their accounts and Credit Union services.
Promote the sale of Credit Union products and services.
Provide members with information necessary to make informed decisions regarding their financial transactions.
Process a variety of member transactions such as check orders, balance information, fee disputes, etc.
Qualifications
High school graduate or equivalent
Up to two years of customer service experience; sales/retail sales experience preferred
Skills/Abilities:
Strong typing abilities.
Good verbal public relations skills.
Communicate verbally and in writing.
Able to operate calculator, word processor, and related computer applications.
Well organized.
Strong commitment to cross selling and over coming objections when cross selling applicable products and services.
Maintain confidentiality of member data.
Benefits
Paid Time Off
Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available
Tuition Reimbursement Program
Holiday pay at 8 hours per observed holiday
Free Financial Planning Assistance
401k up to 3% match and 5% Profit Share
Don’t meet every single requirement listed here? That’s okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this position but your qualifications or past experiences don’t align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have!
EOE M/F/Disability/Veteran
Get the full story on Breakroom
Sourced by ZipRecruiter
Commercial banking
1,001 - 5,000 Employees
Auburn Hills, MI, US
1936
