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Email Chat Support Jobs in Michigan (NOW HIRING)

Quality Lab Technician

Lansing, MI · On-site

$20 - $25.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Key Responsibilities Technical Support * Respond to customer inquiries via phone, email, chat, or contact proactively for any quality failure or desviation the customer to maintain them informed ...

IT Helpdesk Technician

Wyoming, MI · On-site

$45K - $55K/yr

... email & chat and on occasion in person, some travel to remote locations will be required. Job ... Lifting up to 50 lb's Education and/or Experience * 1-5 years of Help Desk, Desktop Support, or ...

IT Operations Support Specialist

Dearborn, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide help desk support for Power Platform and Copilot Studio-related issues via ticketing email, chat, and online meetings * Troubleshoot and resolve common issues with Power Apps, Power Automate ...

Contact Center Representative

Grand Rapids, MI · On-site

$17 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role supports members with interactive ATM transactions, telephone, email, website, and ... Handle multi-channel member inquiries (Interactive ATM, phone, email, chat, and online banking ...

New

Customer Service Agent

Standish, MI

$12.75 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Agent will support internal and external customers and dealers through email, chat and direct phone calls. Daily activities include: * Entering order/transactional information ...

Provide responsive, solution-oriented customer support via Gorgias (email, chat, and phone) * Resolve issues related to orders, returns, shipping delays, product sizing, and general inquiries

Connection Center Specialist

Novi, MI · On-site

$22 - $22.30/hr

... all digital channels-phone, email, chat, text, and video. You'll provide timely, accurate ... Support Accounts: Assist with transactions, loan inquiries, debit/credit card issues, and account ...

Call Center Banking Specialist- Days

Highland Park, MI · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support. You'll be the first point of contact for members, handling inbound questions across phone, email, chat, and digital channels. Veterans and military family members are encouraged to apply ...

Customer Service

Harrison, MI · On-site +1

$14 - $19/hr

Experience supporting customers through phone, email, chat, or another customer service channel. * Ability to process orders, quotes, purchase orders, and customer records accurately using computer ...

Showing results 21-40

Email Chat Support information

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Michigan?

The most popular types of Email Chat Support jobs in Michigan are:

What are popular job titles related to Email Chat Support jobs in Michigan?

For Email Chat Support jobs in Michigan, the most frequently searched job titles are:

What cities in Michigan are hiring for Email Chat Support jobs?

Cities in Michigan with the most Email Chat Support job openings:

Infographic showing various Email Chat Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Quality Lab Technician

voestalpine High Performance Metals

Lansing, MI • On-site

$20 - $25.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago


Job description

Job Description for Quality Lab technician- Customer technical Services

Reporting to: Quality Manager


As a Quality - lab technician -Customer Support Specialist, you will be the bridge between frontline support and service excellence. Your role is to provide technical assistance to customers while ensuring that every interaction meets high-quality standards, and order status. You’ll troubleshoot issues, guide users through solutions, and continuously monitor and improve support processes to elevate customer satisfaction.


 Key Responsibilities


Technical Support

  • Respond to customer inquiries via phone, email, chat, or contact proactively for any quality failure or desviation the customer to maintain them informed about their production order status.
  • Participate in the regular/scheduling meeting with key accounts and maintain them informed them about their production status.
  • Diagnose and resolve problems in professional way.
  • Guide customers through troubleshooting steps and provide clear, actionable solutions.
  • Escalate complex issues to support teams /specialist when necessary.
  • Maintain detailed records of support interactions and resolutions.


 Quality Assurance

  • Lab technician perform product quality testing and reporting.
  • Monitor support interactions for adherence to company standards and KPIs
  • Provide feedback and coaching to support agents to enhance service delivery.
  • Collaborate with QA and training teams to develop best practices and training materials.
  • Analyze customer feedback and support metrics to identify trends and recommend improvements


Required Skills & Qualifications

  • Strong technical aptitude with experience. 
  • Metallurgical lab technician is a big plus.
  • Excellent communication and interpersonal skills.
  • Familiarity with CRM/SAP/Excell
  • Ability to analyze data and generate actionable insights.
  • Detail-oriented with a passion for delivering high-quality customer experiences.

Company Description

voestalpine High Performance Metals LLC is one of the largest suppliers of tool steel and value added services in the US. You will be an essential part of a team responsible for industry leading lead times, on time delivery performance and the highest customer service.