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Evening Chat Support Jobs in Michigan (NOW HIRING)

greenpath, inc.

Financial Wellness Expert

Traverse City, MI · On-site

$20.35 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Evening Shift (Eastern Time) with Biweekly Saturday Rotation Pay Range: $20.35-$23.00 per hour ... Providing customer service via phone, chat, and email * Personal finance and financial education

greenpath, inc.

Financial Wellness Expert

East Lansing, MI · On-site

$20.35 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Evening Shift (Eastern Time) with Biweekly Saturday Rotation Pay Range: $20.35-$23.00 per hour ... Providing customer service via phone, chat, and email * Personal finance and financial education

greenpath, inc.

Financial Wellness Expert

Detroit, MI · On-site

$20.35 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Evening Shift (Eastern Time) with Biweekly Saturday Rotation Pay Range: $20.35-$23.00 per hour ... Providing customer service via phone, chat, and email * Personal finance and financial education

greenpath, inc.

Financial Wellness Expert

Farmington, MI · On-site

$20.35 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Evening Shift (Eastern Time) with Biweekly Saturday Rotation Pay Range: $20.35-$23.00 per hour ... Providing customer service via phone, chat, and email * Personal finance and financial education

Cotton On

Store Manager - Cotton On Twelve Oaks Mall

Novi, MI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Let's chat! Born in Australia, loved around the world. At Cotton On, we know good style goes well ... Wellness Support 24/7 * Performance & Peak incentives to reward & recognize our team * Great ...

greenpath, inc.

Financial Wellness Expert

Marquette, MI · On-site

$20.35 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Evening Shift (Eastern Time) with Biweekly Saturday Rotation Pay Range: $20.35-$23.00 per hour ... Providing customer service via phone, chat, and email * Personal finance and financial education

greenpath, inc.

Financial Wellness Expert

Ypsilanti, MI · On-site

$20.35 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Evening Shift (Eastern Time) with Biweekly Saturday Rotation Pay Range: $20.35-$23.00 per hour ... Providing customer service via phone, chat, and email * Personal finance and financial education

greenpath, inc.

Financial Wellness Expert

Novi, MI · On-site

$20.35 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Evening Shift (Eastern Time) with Biweekly Saturday Rotation Pay Range: $20.35-$23.00 per hour ... Providing customer service via phone, chat, and email * Personal finance and financial education

greenpath, inc.

Financial Wellness Expert

Battle Creek, MI · On-site

$20.35 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Evening Shift (Eastern Time) with Biweekly Saturday Rotation Pay Range: $20.35-$23.00 per hour ... Providing customer service via phone, chat, and email * Personal finance and financial education

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Showing results 1-20

All JobsEvening Chat Support JobsEvening Chat Support Jobs in Michigan

Evening Chat Support information

What is the difference between Evening Chat Support vs Customer Service Representative?

AspectEvening Chat SupportCustomer Service Representative
Work HoursPrimarily evening shifts, often part-time or flexibleVaried shifts, including day, evening, and weekend hours
Work EnvironmentOnline chat platforms, remote or call center settingsIn-person, call centers, or remote customer service
Required SkillsExcellent written communication, problem-solving, patienceVerbal communication, problem-solving, customer interaction skills
CertificationsNone typically required, but customer service training helpfulCustomer service or communication certifications optional

While both roles involve assisting customers, Evening Chat Support focuses on online chat interactions during evening hours, emphasizing written communication. Customer Service Representatives may work across multiple channels, including phone and in-person, with varied schedules. The roles share skills like problem-solving and customer interaction but differ mainly in communication medium and work hours.

What are some common challenges faced by evening chat support and how can they be managed?

Evening Chat Support agents often encounter challenges such as handling high volumes of inquiries during peak hours and addressing issues that may require escalation when other departments are offline. To manage these situations, it's important to develop strong multitasking skills, maintain clear and professional communication, and be familiar with internal resources or escalation protocols. Proactively setting expectations with customers regarding follow-up times and collaborating closely with teammates during shift handovers can also help ensure a smooth support experience.

What is an evening chat support?

An evening chat support job involves assisting customers through online chat during evening hours, typically after standard business times. Employees in this role respond to customer inquiries, resolve issues, and provide product or service information via live chat on websites or apps. This role requires strong communication skills, patience, and the ability to multitask in a fast-paced environment. Evening chat support is often remote and may include working weekends or holidays depending on the employer's needs.

What are the key skills and qualifications needed to thrive as an evening chat support?

To thrive as an Evening Chat Support representative, you need excellent written communication skills, strong problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, customer relationship management (CRM) systems, and ticketing software is typically required. Patience, active listening, and the ability to manage stress during high-volume periods are essential soft skills in this role. These competencies ensure prompt, effective, and empathetic service, leading to high customer satisfaction during after-hours support.

What are the most commonly searched types of Chat Support jobs in Michigan?

The most popular types of Chat Support jobs in Michigan are:

What cities in Michigan are hiring for Evening Chat Support jobs?

Cities in Michigan with the most Evening Chat Support job openings:

Evening Chat Support jobs near you
Infographic showing various Evening Chat Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Part Time Student Advisor

Washtenaw Community College

Ann Arbor, MI • On-site

$19 - $23.75/hr

Full-time

Retirement

Re-posted 11 days ago

Job description

Posting Details
Posting Details (Default Section)
Posting Number:
0603653
Position Title:
Part Time Student Advisor
Position is:
Part Time
Position Type:
Faculty Position (Full Time/Part Time)
Department/Ofc.:
Instruction
Position Description:
Why Join WCC?
  • A welcoming environment for our students, faculty & staff
  • WCC tuition waiver of 3 credit hours per semester
  • Retirement options and flexible schedules available
  • Great Discounts at WCC's Health & Fitness Center, Barnes & Noble Bookstore and more!
  • Check out our Part Time Benefits here

Washtenaw Community College (WCC) is seeking Part time Student Advisors. Needs may become available prior to or during each semester. Upon successful submission of your application, resume, and transcripts, you will be considered for opportunities on a per academic year basis.
Position Summary:
The Part time Student Advisor - General shall provide academic services including academic advising, facilitating registration, supporting the Advising and Coaching department and activities for WCC students. This position is part time and is not guaranteed to lead to a full-time position.
Essential Job Duties and Responsibilities:
  • Advise and document, using various modes of communication (see technology minimum qualifications), student interactions concerning degree and career requirements, course selection, academic status and class expectations in support of student goals and academic program requirements.
  • Primarily serve students via drop-in advising.
  • Inform students of academic policies and procedures.
  • Responsible for the advising email inbox, monitor advising portal, process program changes and override requests.
  • Provide advising assistance in triage process of students via phone and
  • Zoom as well as monitor the advising chat queue.
  • Review and respond to the Help Desk After Hours callback list for advising.
  • Assist with registration process for students.
  • Develop and maintain a cooperative relationship with other Student Services staff and the instructional faculty to facilitate information exchange.
  • Provide point of contact support for guest, non-degree seeking and dual-enrolled students.
  • Refer students to Licensed Professional Counselors for personal counseling and/or health issues as well as refer students to their assigned advisors as needed.
  • Utilize technology, including AI-enabled tools and software where appropriate, to support teaching, learning, student engagement, professional responsibilities, institutional service, and other responsibilities. Use such technologies in a manner consistent with academic standards, professional ethics, confidentiality requirements, and compliance with institutional policies, procedures, and applicable regulations.
  • Other duties as assigned.

Hours/Schedule:
This is a part-time position accountable for up to 20 hours per week on campus during the operating hours of 8:00am-6:00pm Monday-Thursday, 8:00am-5:00pm Friday, and occasional Saturdays.
Minimum Qualifications:
Minimum Required Knowledge, Skills and Abilities:
  • Bachelor's degree required in a relevant field.
  • Equivalent of minimum of two (2) years of full-time work experience at the college level, with a preference at the community college level.
  • Demonstrated successful advising or other supportive experience at the college level, with a preference at community college level.
  • Ability to work a flexible schedule as needed to accommodate day, evening, weekend and distance/online students. Regular schedule will vary based on office and student need and will include Saturday hours.
  • Ability to use technology: Online tools such as email, on-line chat, learning management systems, customer relationship systems, Zoom and real-time on-line advising.
  • Knowledge of degree audits and student information systems.
  • Ability to work with a diverse student population and staff as an Instruction and Student Affairs area team member.
  • Ability to demonstrate sound judgment, respond to unusual circumstances and appropriately handle confidential materials and matters.
  • Strong interpersonal and writing skills to deal effectively with various college and community publics.
  • Demonstrated ability to use technology relevant to the discipline and faculty role, including the capacity to learn and appropriately utilize emerging AI-supported tools. Ability to evaluate the accuracy, reliability, and appropriateness of AI-generated content; maintain confidentiality where required; exercise professional and academic judgment; and uphold ethical standards in the use of technology for teaching, learning, and service.

Preferred Qualifications:
Additional Preferred Qualifications:
  • Master's degree in Higher Education/Student Affairs, Education, Human Services, Social Work or other related human service field

Posting Date:
Closing Date:
Open Until Filled
Yes
Special Instructions to Applicants:
Our college strives to make a positive difference in people's lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer.
Salary/Hourly Rate:
$25.46
Salary Comments:

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