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Evening Chat Support Jobs in Michigan (NOW HIRING)

greenpath, inc.

Financial Wellness Expert

Detroit, MI · On-site

$20.35 - $23/hr

Evening Shift (Eastern Time) with Biweekly Saturday Rotation Pay Range: $20.35-$23.00 per hour ... Providing customer service via phone, chat, and email * Personal finance and financial education

greenpath, inc.

Financial Wellness Expert

Ypsilanti, MI · On-site

$20.35 - $23/hr

Evening Shift (Eastern Time) with Biweekly Saturday Rotation Pay Range: $20.35-$23.00 per hour ... Providing customer service via phone, chat, and email * Personal finance and financial education

greenpath, inc.

Financial Wellness Expert

Novi, MI · On-site

$20.35 - $23/hr

Evening Shift (Eastern Time) with Biweekly Saturday Rotation Pay Range: $20.35-$23.00 per hour ... Providing customer service via phone, chat, and email * Personal finance and financial education

greenpath, inc.

Financial Wellness Expert

Marquette, MI · On-site

$20.35 - $23/hr

Evening Shift (Eastern Time) with Biweekly Saturday Rotation Pay Range: $20.35-$23.00 per hour ... Providing customer service via phone, chat, and email * Personal finance and financial education

greenpath, inc.

Financial Wellness Expert

Farmington, MI · On-site

$20.35 - $23/hr

Evening Shift (Eastern Time) with Biweekly Saturday Rotation Pay Range: $20.35-$23.00 per hour ... Providing customer service via phone, chat, and email * Personal finance and financial education

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All JobsEvening Chat Support JobsEvening Chat Support Jobs in Michigan

Evening Chat Support information

What is the difference between Evening Chat Support vs Customer Service Representative?

AspectEvening Chat SupportCustomer Service Representative
Work HoursPrimarily evening shifts, often part-time or flexibleVaried shifts, including day, evening, and weekend hours
Work EnvironmentOnline chat platforms, remote or call center settingsIn-person, call centers, or remote customer service
Required SkillsExcellent written communication, problem-solving, patienceVerbal communication, problem-solving, customer interaction skills
CertificationsNone typically required, but customer service training helpfulCustomer service or communication certifications optional

While both roles involve assisting customers, Evening Chat Support focuses on online chat interactions during evening hours, emphasizing written communication. Customer Service Representatives may work across multiple channels, including phone and in-person, with varied schedules. The roles share skills like problem-solving and customer interaction but differ mainly in communication medium and work hours.

What are some common challenges faced by evening chat support and how can they be managed?

Evening Chat Support agents often encounter challenges such as handling high volumes of inquiries during peak hours and addressing issues that may require escalation when other departments are offline. To manage these situations, it's important to develop strong multitasking skills, maintain clear and professional communication, and be familiar with internal resources or escalation protocols. Proactively setting expectations with customers regarding follow-up times and collaborating closely with teammates during shift handovers can also help ensure a smooth support experience.

What is an evening chat support?

An evening chat support job involves assisting customers through online chat during evening hours, typically after standard business times. Employees in this role respond to customer inquiries, resolve issues, and provide product or service information via live chat on websites or apps. This role requires strong communication skills, patience, and the ability to multitask in a fast-paced environment. Evening chat support is often remote and may include working weekends or holidays depending on the employer's needs.

What are the key skills and qualifications needed to thrive as an evening chat support?

To thrive as an Evening Chat Support representative, you need excellent written communication skills, strong problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, customer relationship management (CRM) systems, and ticketing software is typically required. Patience, active listening, and the ability to manage stress during high-volume periods are essential soft skills in this role. These competencies ensure prompt, effective, and empathetic service, leading to high customer satisfaction during after-hours support.
What are the most commonly searched types of Chat Support jobs in Michigan? The most popular types of Chat Support jobs in Michigan are:
What cities in Michigan are hiring for Evening Chat Support jobs? Cities in Michigan with the most Evening Chat Support job openings:
Evening Chat Support jobs near you
Infographic showing various Evening Chat Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Scheduling Support Specialist - Hybrid

North Arrow ABA

Traverse City, MI • On-site

$19 - $21/hr

Full-time

Posted 6 days ago

Job description

The Scheduling Support Specialist provides afternoon and evening scheduling support for assigned regions, ensuring timely communication and seamless coordination of daily schedule changes.
Working from 11:00 a.m. to 7:00 p.m., this role assumes responsibility for same-day scheduling operations following the morning handoff from the assigned Scheduler.
The Scheduling Support Specialist serves as the primary point of contact for technicians, families, and internal team members regarding daily schedule changes. This position maintains accurate scheduling records, updates systems in real time, communicates schedule adjustments, and helps ensure a positive experience for both clients and employees through responsive, solution-oriented service.
Department: Clinic Operations
Reports To: Regional Scheduling Manager
FLSA Status: Non-Exempt (Hourly)
Location: Hybrid/Remote
Schedule: Full-Time (40 hours per week)Responsibilities
  • Assume responsibility for same-day scheduling operations at 11:00 a.m. following the daily handoff from the assigned Scheduler.
  • Serve as the primary point of contact for scheduling-related communications, including technician chats, family inquiries, and internal scheduling requests.
  • Respond promptly to technician questions within Client Schedule Change chats and provide clear, timely communication regarding schedule updates.
  • Update Apex/Lumary with all required schedule changes, ensuring records remain accurate and current.
  • Communicate with families through Google Voice regarding same-day scheduling changes, cancellations, or adjustments.
  • Provide ongoing scheduling updates within each region's Scheduling chat to ensure operational visibility.
  • Coordinate appointments and schedule changes across multiple clinics while balancing staffing needs, client availability, and operational priorities.
  • Identify and proactively resolve scheduling conflicts while minimizing disruptions to clients, families, and staff.
  • Maintain accurate scheduling documentation and perform data entry with a high degree of attention to detail.
  • Participate in scheduling meetings and collaborate with regional leadership to support scheduling initiatives and process improvements.
  • Provide administrative support related to scheduling operations as assigned.
  • Deliver professional, courteous, and solution-focused customer service in every interaction.
  • Perform other duties as assigned.
Required SkillsExperience
  • Minimum of one (1) year of scheduling, administrative support, customer service, or other related experience with a single employer, demonstrating reliability and employment stability.
Knowledge, Skills, and Abilities
  • Excellent organizational and time management skills with strong attention to detail.
  • Strong verbal and written communication skills.
  • Ability to manage multiple priorities and adapt quickly in a fast-paced, changing environment.
  • Demonstrated problem-solving skills and the ability to make sound decisions under pressure.
  • Ability to build positive working relationships with employees, clients, and families.
  • Proficiency with Google Workspace (Gmail, Google Calendar, Google Docs, Google Sheets, and Google Chat).
  • Ability to maintain confidentiality and exercise professionalism in all communications.
Physical Requirements
The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
This position requires the ability to:
  • Sit for extended periods while working at a computer.
  • Frequently use hands and fingers to operate a keyboard, mouse, and telephone.
  • Communicate effectively in person, by phone, and through electronic communication.
  • Occasionally lift and carry items weighing up to 20 pounds.
  • Read printed materials and computer screens with or without reasonable accommodation