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Entry Level Chat Support Jobs in Indiana (NOW HIRING)

Joink

Customer Support Technician I

Avon, IN · On-site

$19 - $24/hr

Description POSITION SUMMARY The Customer Support Technician I provides essential entry-level support for customer interactions via phone, email, chat, and in-person. Their responsibilities include ...

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All JobsEntry Level Chat Support JobsEntry Level Chat Support Jobs in Indiana

Entry Level Chat Support information

See Indiana salary details

$9

$18

$27

How much do entry level chat support jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for entry level chat support in Indiana is $18.62, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $20.14 per hour, depending on experience, location, and employer.

What are entry level chat support jobs?

Entry level chat support jobs involve assisting customers through online chat platforms, helping them resolve issues, answer questions, or provide information about products and services. These roles typically require good communication skills, basic computer knowledge, and the ability to multitask. Entry level positions often offer on-the-job training, making them suitable for people new to customer service or the workforce. Chat support agents usually work for companies in industries like retail, technology, and finance, and may have flexible scheduling options.

What are some typical challenges faced by entry level chat support representatives, and how can they effectively address them?

Entry level chat support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly finding accurate information to resolve issues. To address these, it's important to develop strong time management and multitasking skills, stay calm and empathetic in customer interactions, and become familiar with the company’s knowledge base and resources. Regular feedback from supervisors and collaborating with more experienced team members can also help new representatives build confidence and continuously improve their performance.

What is the difference between Entry Level Chat Support vs Customer Service Representative?

AspectEntry Level Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOnline, remote or call centerIn-person, call center, or remote
Industry UsageTech, e-commerce, service sectorsRetail, telecom, banking
Common Search IntentOnline support, chat jobs, remote customer serviceCustomer support, call center jobs

Entry Level Chat Support and Customer Service Representative roles share similarities in credentials and work environments, often serving as entry points in customer service industries. Chat support focuses on online communication, while customer service reps may handle calls or in-person interactions. Both roles require strong communication skills and are common in various sectors, making them popular search options for those seeking customer support jobs.

What are the key skills and qualifications needed to thrive as an Entry Level Chat Support representative, and why are they important?

To thrive as an Entry Level Chat Support representative, you need excellent written communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and live chat software such as Zendesk or Intercom is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are valuable soft skills in this role. These skills ensure efficient, accurate, and empathetic support that enhances customer satisfaction and loyalty.
What are the most commonly searched types of Chat Support jobs in Indiana? The most popular types of Chat Support jobs in Indiana are:
What are popular job titles related to Entry Level Chat Support jobs in Indiana? For Entry Level Chat Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Entry Level Chat Support jobs in Indiana look for? The top searched job categories for Entry Level Chat Support jobs in Indiana are:
What cities in Indiana are hiring for Entry Level Chat Support jobs? Cities in Indiana with the most Entry Level Chat Support job openings:
Entry Level Chat Support jobs near you
Infographic showing various Entry Level Chat Support job openings in Indiana as of June 2026, with employment types broken down into 3% Locum Tenens, 63% Full Time, 22% Part Time, 3% Temporary, and 9% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $38,728 per year, or $18.6 per hour.
Customer Support Technician I

Customer Support Technician I

Joink

Avon, IN • On-site

$19 - $24/hr

Other

Posted 9 days ago

Job description

Description

POSITION SUMMARY

The Customer Support Technician I provides essential entry-level support for customer interactions via phone, email, chat, and in-person. Their responsibilities include resolving basic customer inquiries and troubleshooting.

REPORTS TO

  • Customer Support Manager

SUPERVISES

  • May lead, train, or participate in work team assignments

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Sign for incoming packages and collect equipment from customers as needed.
  • Operate telephone switchboard to answer incoming calls, emails, and chat queries; provide information, redirect inquiries, or escalate issues.
  • Document interactions and maintain detailed records of customer inquiries.
  • Perform data entry, scheduling updates, and account follow-ups.
  • Accept and process customer payments. 
  • Identify when to escalate complex technical and billing issues.
  • Proactively follow-up with customers to ensure issue resolution.
  • Evaluate and prioritize customer requests via ticketing system.
  • Performs troubleshooting for customer equipment, including:
  • Basic independent troubleshooting for customer equipment (routers, smartphones, tablets, printers, and streaming devices) and navigating company platforms.

OTHER DUTIES

Please note that this job description is not a comprehensive list of all activities, duties or responsibilities the employee may be required to engage in for this job. These duties, activities, and responsibilities may change at any time with or without notice.

EEO STATEMENT

Joink is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability status, sexual orientation, gender identity, marital status, pregnancy, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class. 



Requirements

KNOWLEDGE, SKILLS, AND ABILITIES

  • Ability to maintain a professional demeanor
  • Ability to evaluate situations and adjust to changing priorities 
  • Strong verbal and written communication skills
  • Basic technical aptitude for troubleshooting
  • Excellent customer service skills and professionalism
  • Ability to handle multiple tasks simultaneously

QUALIFICATIONS

  • Candidate must be willing to reside near or commute to a Joink office (Currently within Illinois: Taylorville, Hillsboro; Indiana: Terre Haute)
  • High School Diploma or equivalent
  • 1 year of customer service or basic technical support experience

WORKING ENVIRONMENT

  • Must be able to work overtime with and without notice.
  • Office environment

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to spend long hours using a computer/keyboard and/or phone. May involve prolonged periods of sitting, standing, or walking.



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