ZipRecruiter

Log In

1

Microsoft Chat Support Jobs in Indiana (NOW HIRING)

Surf Internet

Technical Support Representative

La Porte, IN · On-site

$16 - $18/hr

The Technical Support Representative is responsible for assisting customers via phone and live chat ... Familiarity with Microsoft Windows, Mac OSX, iOS, Android and other operating systems * Ability to ...

Miller Pipeline

IT Support Specialist

Clermont, IN · On-site

... chat requests to resolve basic computer, mobile device, or access issues in a timely, accurate ... Intermediate-level ability in Microsoft Office software. * Ability to learn various other software ...

Miller Pipeline

IT Support Specialist

Indianapolis, IN · On-site

... chat requests to resolve basic computer, mobile device, or access issues in a timely, accurate ... Intermediate-level ability in Microsoft Office software. * Ability to learn various other software ...

DHL

Client Support Specialist

Indianapolis, IN · On-site

$23.50/hr

... chat. Position: First Shift Client Support Specialist Shift: 8:00 am-4:30 pm, Monday-Friday ... Microsoft office, WMS, TMS, Sellers Portals, multiclient warehouse and supply chain experience.

DHL

Client Support Specialist

Indianapolis, IN · On-site

$23.50/hr

... chat. Position: First Shift Client Support Specialist Shift: 8:00 am-4:30 pm, Monday-Friday ... Microsoft office, WMS, TMS, Sellers Portals, multiclient warehouse and supply chain experience.

DHL

Client Support Specialist

Indianapolis, IN · On-site

$23.50/hr

... chat. Position: First Shift Client Support Specialist Shift: 8:00 am-4:30 pm, Monday-Friday ... Microsoft office, WMS, TMS, Sellers Portals, multiclient warehouse and supply chain experience.

DPDHL

Client Support Specialist

Indianapolis, IN · On-site

$23.50/hr

... chat. Position: First Shift Client Support Specialist Shift: 8:00 am-4:30 pm, Monday-Friday ... Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience. * Assess and address ...

DPDHL

Client Support Specialist

Indianapolis, IN · On-site

$23.50/hr

... chat. Position: First Shift Client Support Specialist Shift: 8:00 am-4:30 pm, Monday-Friday ... Microsoft office, WMS, TMS, Sellers Portals, multiclient warehouse and supply chain experience.

DHL

Client Support Specialist

Indianapolis, IN · On-site

$23.50/hr

... chat. Position: First Shift Client Support Specialist Shift: 8:00 am-4:30 pm, Monday-Friday ... Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience. * Assess and address ...

Echopath LLC

Tier 2 Support Engineer

Indianapolis, IN · On-site

Relevant certifications (CompTIA Network+, Microsoft, Cisco) are a plus Responsibilities: * Serve ... Answer customer calls and respond to customer cases via all origins (email, chat, etc.) while ...

DPDHL

Client Support Specialist

Indianapolis, IN

$23.50/hr

... chat. Position: First Shift Client Support Specialist Shift: 8:00 am-4:30 pm, Monday-Friday ... Microsoft office, WMS, TMS, Sellers Portals, multiclient warehouse and supply chain experience.

LifeStance Health

IT Field Support Technician

Avon, IN · On-site

$25 - $28/hr

Provide first- and second-level technical support to users via phone, email, chat, and in-person ... Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems

next page

Showing results 1-20

All JobsMicrosoft Chat Support JobsMicrosoft Chat Support Jobs in Indiana

Microsoft Chat Support information

See Indiana salary details

$13

$24

$42

How much do microsoft chat support jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for microsoft chat support in Indiana is $24.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Microsoft Chat Support position, and why are they important?

To thrive as a Microsoft Chat Support representative, you need a strong understanding of Microsoft products and services, excellent problem-solving skills, and a high school diploma or equivalent, with some employers preferring prior technical support experience. Familiarity with CRM software, ticketing systems, and Microsoft Office Suite is important, while certifications such as Microsoft Certified: Fundamentals may be an asset. Strong written communication, patience, and active listening skills help you effectively assist customers in a fast-paced online environment. These abilities ensure efficient issue resolution, high customer satisfaction, and the ability to adapt to evolving product updates and customer needs.

What is a Microsoft Chat Support job?

A Microsoft Chat Support job involves assisting customers with troubleshooting, technical issues, or account-related concerns through online chat. Support agents provide real-time guidance, answer queries, and help users resolve problems related to Microsoft products and services. This role requires strong communication skills, product knowledge, and the ability to offer efficient solutions while maintaining a positive customer experience.

Does Microsoft have chat support?

Microsoft offers chat support for its products and services, including Windows, Office, and Azure, through its support website and customer service channels. Support agents can assist with troubleshooting, account issues, and technical questions via live chat or online chat forms. Having a Microsoft account and relevant product knowledge can help facilitate effective support interactions.

How do I become an online chat agent?

To become a Microsoft Chat Support agent, candidates typically need strong communication skills, basic technical knowledge, and customer service experience. Many employers require a high school diploma or equivalent, and some may prefer prior experience in tech support or online customer service. Training is often provided, and familiarity with chat platforms and troubleshooting tools is beneficial.

What are the typical daily responsibilities of a Microsoft Chat Support representative?

As a Microsoft Chat Support representative, your day-to-day tasks typically include responding to customer inquiries via online chat, diagnosing technical issues, offering step-by-step solutions, and escalating complex problems to specialized teams when necessary. You may also guide customers through product installations, troubleshoot software or account issues, and document interactions in a ticketing system. Collaboration with other support agents and technical teams is common to ensure seamless customer service. Staying up to date with the latest Microsoft product updates and knowledge base articles is also important for delivering accurate assistance.

How difficult is it to get hired at Microsoft?

Getting hired as a Microsoft Chat Support representative typically requires relevant customer service experience, strong communication skills, and familiarity with Microsoft products. The hiring process often involves multiple interviews, assessments, and background checks, making it competitive but achievable for qualified candidates.

Can I work from home for Microsoft?

Microsoft Chat Support roles often offer remote work options, especially for customer service positions, but availability depends on the specific role and location. Candidates typically need a reliable internet connection, a suitable workspace, and may be required to complete training or certification. It's best to check the specific job listing for remote work eligibility and requirements.
What are popular job titles related to Microsoft Chat Support jobs in Indiana? For Microsoft Chat Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Microsoft Chat Support jobs in Indiana look for? The top searched job categories for Microsoft Chat Support jobs in Indiana are:
Microsoft Chat Support jobs near you
Infographic showing various Microsoft Chat Support job openings in Indiana as of June 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 85% In-person, 6% Hybrid, and 9% Remote job distribution, with an average salary of $51,555 per year, or $24.8 per hour.
Technical Support Representative

Technical Support Representative

Surf Internet

La Porte, IN

$16 - $18/hr

Full-time

Posted 16 days ago

Surf Internet rating

7.6

Company rating: 7.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

28th of 78 rated telecommunications companies

Job description

Overview: The Technical Support Representative is responsible for assisting customers via phone and live chat by identifying the primary symptoms and root causes of the customer’s internet issue as well as programming and troubleshooting Surf’s managed routers. They are also responsible for scheduling service appointments when a technician visit is required.

Reports to: Technical Support Manager

Job Status: Non-Exempt

Responsibilities:

  • Educate customers about our services and how they function using simple, easy to understand language.

  • Interact with customers in a friendly, professional and patient manner.

  • Deliver excellent customer service by providing technical support for the following services provided by Surf Internet.

    • Fixed wireless and fiber internet connections

    • Whole-home managed Wifi

    • Phone services

    • TV services

  • Schedule service call appointments as needed to resolve customer issues with the services listed above.

  • Document all customer interactions thoroughly using our ticketing system.

  • Respond in a timely manner to technical support requests using the phone and live chat support methods.

  • Escalate suspected infrastructure issues to the network operations team.

Qualifications:

  • High School Education or equivalent required

  • Familiarity with basic networking including

    • Static IP reservations

    • Basic router function and configuration

    • Public and private IP assignments

    • Physical ethernet and fiber connections

  • Ability to read graphical monitoring reports and do basic data analysis to assist in troubleshooting.

  • Familiarity with basics of RF technology including

    • Local Wifi broadcasting

    • Interference mitigation

    • Channel bandwidth and RF frequencies

    • RF behavior

  • Familiarity with internet speed, latency, and jitter.

  • Ability to work weekends required

  • Ability to work well with people under stress

  • Able to be on the phone for long periods of time

  • Ability to follow basic troubleshooting processes consistently

  • Ability to juggle several projects or items at one time

  • Flexible schedule preferred

  • Familiarity with Microsoft Windows, Mac OSX, iOS, Android and other operating systems

  • Ability to generate and read error logs and reports.

Apply