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Microsoft Chat Support Jobs in Indiana (NOW HIRING)

DPDHL

Client Support Specialist

Indianapolis, IN · On-site

$23.50/hr

... chat. Position: First Shift Client Support Specialist Shift: 12pm-8pm, Monday-Friday; holidays and ... Microsoft office, WMS, TMS, Sellers Portals, multiclient warehouse and supply chain experience.

DHL

Client Support Lead

Indianapolis, IN · On-site

... chat. Position: Second Shift Client Support Specialist Shift: 2:30pm - 11:00 pm, Monday-Friday ... Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience. * Assess and ...

DPDHL

Client Support Lead

Indianapolis, IN · On-site

$17.25 - $23.25/hr

... and chat. Position: Second Shift Client Support Specialist Shift: 7:00-3:30 pm, Monday-Friday ... Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience. * Assess and ...

New

DPDHL

Client Support Lead

Indianapolis, IN · On-site

... chat. Position: Second Shift Client Support Specialist Shift: 2:30pm -; 11:00 pm, Monday-Friday ... Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience. * Assess and ...

New

DHL

Client Support Specialist

Indianapolis, IN · On-site

$23.50/hr

... chat. Position: First Shift Client Support Specialist Shift: 12pm-8pm, Monday-Friday; holidays and ... Microsoft office, WMS, TMS, Sellers Portals, multiclient warehouse and supply chain experience.

DPDHL

Client Support Specialist

Indianapolis, IN · On-site

$23.50/hr

... chat. Position: First Shift Client Support Specialist Shift: 8:00 am-4:30 pm, Monday-Friday ... Microsoft office, WMS, TMS, Sellers Portals, multiclient warehouse and supply chain experience.

DHL

Client Support Specialist

Indianapolis, IN · On-site

$23.50/hr

... chat. Position: First Shift Client Support Specialist Shift: 8:00 am-4:30 pm, Monday-Friday ... Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience. * Assess and address ...

DPDHL

Client Support Specialist

Indianapolis, IN · On-site

$23.50/hr

... chat. Position: First Shift Client Support Specialist Shift: 8:00 am-4:30 pm, Monday-Friday ... Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience. * Assess and address ...

DPDHL

Client Support Specialist

Indianapolis, IN · On-site

$23.50/hr

... chat. Position: First Shift Client Support Specialist Shift: 8:00 am-4:30 pm, Monday-Friday ... Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience. * Assess and address ...

DHL

Client Support Lead

Indianapolis, IN · On-site

... and chat. Position: Second Shift Client Support Specialist Shift: 7:00-3:30 pm, Monday-Friday ... Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience. * Assess and ...

LifeStance Health

IT Field Support Technician

Avon, IN · On-site

$25 - $28/hr

Provide first- and second-level technical support to users via phone, email, chat, and in-person ... Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems

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Microsoft Chat Support information

What are the key skills and qualifications needed to thrive in the Microsoft Chat Support position, and why are they important?

To thrive as a Microsoft Chat Support representative, you need a strong understanding of Microsoft products and services, excellent problem-solving skills, and a high school diploma or equivalent, with some employers preferring prior technical support experience. Familiarity with CRM software, ticketing systems, and Microsoft Office Suite is important, while certifications such as Microsoft Certified: Fundamentals may be an asset. Strong written communication, patience, and active listening skills help you effectively assist customers in a fast-paced online environment. These abilities ensure efficient issue resolution, high customer satisfaction, and the ability to adapt to evolving product updates and customer needs.

What is a Microsoft Chat Support job?

A Microsoft Chat Support job involves assisting customers with troubleshooting, technical issues, or account-related concerns through online chat. Support agents provide real-time guidance, answer queries, and help users resolve problems related to Microsoft products and services. This role requires strong communication skills, product knowledge, and the ability to offer efficient solutions while maintaining a positive customer experience.

How do I become an online chat agent?

To become a Microsoft Chat Support agent, candidates typically need strong communication skills, basic technical knowledge, and customer service experience. Many employers require a high school diploma or equivalent, and some may prefer prior experience in tech support or online customer service. Training is often provided, and familiarity with chat platforms and troubleshooting tools is beneficial.

What are the typical daily responsibilities of a Microsoft Chat Support representative?

As a Microsoft Chat Support representative, your day-to-day tasks typically include responding to customer inquiries via online chat, diagnosing technical issues, offering step-by-step solutions, and escalating complex problems to specialized teams when necessary. You may also guide customers through product installations, troubleshoot software or account issues, and document interactions in a ticketing system. Collaboration with other support agents and technical teams is common to ensure seamless customer service. Staying up to date with the latest Microsoft product updates and knowledge base articles is also important for delivering accurate assistance.

How difficult is it to get hired at Microsoft?

Getting hired as a Microsoft Chat Support representative typically requires relevant customer service experience, strong communication skills, and familiarity with Microsoft products. The hiring process often involves multiple interviews, assessments, and background checks, making it competitive but achievable for qualified candidates.

Can I work from home for Microsoft?

Microsoft Chat Support roles often offer remote work options, allowing employees to work from home depending on the company's policies and the specific position. Candidates typically need a reliable internet connection, a suitable workspace, and may be required to complete training or certifications. Availability of remote work can vary by team and location, so it is advisable to check the specific job listing or company policies.

Does Microsoft offer chat support?

Microsoft offers chat support for its products and services, including technical assistance for Windows, Office, and Azure. Customer support agents often use live chat tools to assist users with troubleshooting and account issues, and chat support is available through the Microsoft Support website and support channels.
What are popular job titles related to Microsoft Chat Support jobs in Indiana? For Microsoft Chat Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Microsoft Chat Support jobs in Indiana look for? The top searched job categories for Microsoft Chat Support jobs in Indiana are:
Microsoft Chat Support jobs near you
Specialist Customer Experience

Specialist Customer Experience

Lakeshore Recycling Systems LLC

Indianapolis, IN • On-site

$16.25 - $21.50/hr

Full-time

Posted 20 days ago

Job description

As a Customer Experience Specialist, you are part of a team supporting and serving our customers and clients through inbound and outbound calls. You will be expected to demonstrate a resourceful and quick thinking mindset that will assist with callers and answer questions in a concise manner as well as providing an exceptional and committed customer experience to our users through phone, email, and chat support
Reports To
Customer Experience Manager
  • Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience
  • Strive for first-contact resolution with each interaction
  • Take ownership and tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations
  • Collaborate with other team members to ensure consistent and seamless services while also exercising time management and task prioritization
  • Work with team leaders to identify opportunities to improve processes, products, and services
  • Update customer information in the system during and after each correspondence
  • Answer incoming calls from prospective customers to explain services and products offered while providing additional service offerings
  • Become proficient with client programs and develop product knowledge
  • Record and verify names, addresses, purchases, and reactions of prospective customers
  • Handle incoming calls (orders, inquiries, complaints, etc.) and direct calls for further problem resolution if necessary
  • Participate in learning opportunities for process improvements, time management, and technology skills
  • Follow company policies and procedures
  • Special Projects and other duties as needed

  • High School Diploma or GED
  • Previous 2-3 years of call center experience
  • Naturally positive, helpful, and courteous attitude
  • Willingness to assist with client's needs
  • Demonstrable patience and attentiveness in all communication and interactions
  • Comfortable working in a fast-paced and very active group environment
  • Able and willing to work cooperatively with team members to build a strong sense of camaraderie and teamwork
  • Self-motivated to provide top notch customer service
  • Exceptional verbal and written communication skills
  • Detail-oriented with strong organizational skills
  • Ability to think critically and creatively in order to proactively and independently solve problems
  • General math skills
  • Maintain a positive and professional attitude and outlook with customers and coworkers
  • Adhere to attendance and scheduling policies
  • Excellent Microsoft Word / Excel / Outlook Software Skills
  • Hours: 40 hours per week plus one to two Saturdays per month

Physical Demands / Environmental Factors
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
  • Occasionally required to stand and walk
  • Must frequently lift and/or move up to 10 pounds
  • Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus
  • Some regional travel required

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