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Text Chat Support Jobs in Indiana (NOW HIRING)

Viewrail

Web Support Representative

Goshen, IN · On-site

$55K - $60K/yr

The Web Support Representative owns the customer experience for anyone buying through shop.viewrail ... Strong communication skills across phone, text, chat, and email, with the ability to manage ...

New

Iron Baluster, LLC

Web Support Representative

Goshen, IN · On-site

$55K - $60K/yr

The Web Support Representative owns the customer experience for anyone buying through shop.viewrail ... Strong communication skills across phone, text, chat, and email, with the ability to manage ...

Iron Baluster, LLC

Web Support Representative

Goshen, IN · On-site

$55K - $60K/yr

The Web Support Representative owns the customer experience for anyone buying through shop.viewrail ... Strong communication skills across phone, text, chat, and email, with the ability to manage ...

New

herffjones

Product Account Specialist III

Indianapolis, IN · On-site

$23 - $24/hr

The Product and Account Specialist provide customer service and sales support for assigned U.S ... Demonstrated ability in performing intermediate operations in our OM (Order Manager), Customer Text ...

herffjones

Product Account Specialist III

Indianapolis, IN · On-site

$23 - $24/hr

The Product and Account Specialist provide customer service and sales support for assigned U.S ... Demonstrated ability in performing intermediate operations in our OM (Order Manager), Customer Text ...

herffjones

Product Account Specialist III

Indianapolis, IN · On-site

$23 - $24/hr

The Product and Account Specialist provide customer service and sales support for assigned U.S ... Demonstrated ability in performing intermediate operations in our OM (Order Manager), Customer Text ...

herffjones

Product and Account Specialist

Indianapolis, IN · On-site

$23 - $24/hr

The Product and Account Specialist provide customer service and sales support for assigned U.S ... Demonstrated ability in performing intermediate operations in our OM (Order Manager), Customer Text ...

herffjones

Product and Account Specialist

Indianapolis, IN · On-site

$23 - $24/hr

The Product and Account Specialist provide customer service and sales support for assigned U.S ... Demonstrated ability in performing intermediate operations in our OM (Order Manager), Customer Text ...

herffjones

Product Account Specialist III

Indianapolis, IN · On-site

$23 - $24/hr

The Product and Account Specialist provide customer service and sales support for assigned U.S ... Demonstrated ability in performing intermediate operations in our OM (Order Manager), Customer Text ...

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All JobsText Chat Support JobsText Chat Support Jobs in Indiana

Text Chat Support information

See Indiana salary details

$13

$24

$42

How much do text chat support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for text chat support in Indiana is $24.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.97 per hour, depending on experience, location, and employer.

What is a text chat support?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

What are the typical day-to-day responsibilities for someone in a text chat support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.

What are the key skills and qualifications needed to thrive in the text chat support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are the most commonly searched types of Text Chat Support jobs in Indiana?

The most popular types of Text Chat Support jobs in Indiana are:

What are popular job titles related to Text Chat Support jobs in Indiana?

For Text Chat Support jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Text Chat Support jobs in Indiana look for?

The top searched job categories for Text Chat Support jobs in Indiana are:

Text Chat Support jobs near you
Infographic showing various Text Chat Support job openings in Indiana as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $51,555 per year, or $24.8 per hour.

Web Support Representative

Goshen, IN • On-site

Viewrail
Construction Materials Wholesalers • 51 - 200 employees
Learn more about Viewrailexternal

$55K - $60K/yr

Full-time

Posted 3 days ago

New

Job description

Job Summary:

The Web Support Representative owns the customer experience for anyone buying through shop.viewrail.com or stairsupplies.com who needs support to get their order across the finish line. This role handles the pre-sale and post-sale questions that come from our web channels: cart walkthroughs, product and hardware clarification, and post-sale support issues.

When a web inquiry turns out to be a bigger opportunity than a self-serve order, this person recognizes it quickly and hands it to the right rep with full context rather than trying to close it themselves.

Responsibilities:

  • Inbound Omnichannel Communication: Answer inbound calls, texts, chats, and emails from customers using shop.viewrail.com and stairsupplies.com.

  • Web amp; Pricing Escalation: Resolve confusion when pricing or product options do not match, and escalate when the fix needs to happen on the site itself or be handled by a sales representative.

  • Checkout amp; Order Support: Help customers complete checkout online, process small payments, reorders, and add-ons for existing orders.

  • Comprehensive Post-Sale Support amp; Resolution:

  • Coordinate remakes, damaged item claims, missing parts, and exchange/return issues for e-commerce customers.

  • Serve as the primary point of contact for order status updates and shipment tracking.

  • Troubleshoot post-delivery installation issues.

  • Pre-Sale Product-Fit amp; Spec Clarification: Answer pre-sale product-fit and spec questions (sizing, mounting, basic code, product configurations, cart confirmation) for self-directed web buyers who do not require a full sales conversation.

  • Opportunity Identification amp; Handoff: Recognize when a web inquiry is really a high-value sales opportunity (such as custom configurations our web paths do not support) and hand it to the right sales rep with a clean, documented context.

  • Continuous Web Experience Improvement: Identify and escalate recurring website and product-page confusion (FAQ gaps, pricing mismatches, unclear specs) to improve the e-commerce experience.

  • CRM amp; Record Keeping: Maintain complete, accurate client interaction records, support tickets, and post-sale notes in CRM (HubSpot).

  • Performance Standards: Meet response-time and resolution standards on web-originated inbound contacts in a fast-paced environment.

  • Adaptability: All other job duties and responsibilities as they emerge.

Required Skills:

  • Strong communication skills across phone, text, chat, and email, with the ability to manage multiple channels at once in a fast-moving queue.

  • Patient, detail-oriented communicator who can walk a self-directed online buyer through a cart or configuration.

  • Willing and motivated to quickly learn Viewrail's product catalog.

  • Comfortable and confident distinguishing between a self-serve order and a sales opportunity, with the discipline to hand off the latter rather than holding onto it.

  • Comfortable and confident handling minor price objections and providing value propositions for Viewrail products.

  • Technologically proficient: Company websites, Google Suite, CRM (HubSpot), ERP, and comfortable learning new tools as our web and quoting systems evolve.

  • Organized with strong follow-up habits and consistent documentation of customer communications, support tickets, and handoffs, etc.

Desired Skills:

  • Previous ecommerce customer support or inside sales experience, ideally in building materials or another trade/DTC hybrid environment.

  • Previous familiarity with Viewrail's product offerings.

  • Prior experience balancing customer support with identifying sales opportunities.

Apply