ZipRecruiter

Log In

1

Text Chat Support Jobs in Indiana (NOW HIRING)

Cargill

Production Technician

Mentone, IN

$20/hr

... businesses who support unique customers or markets, including animal nutrition and health ... role: chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196 ...

Cargill

Production Technician

Mentone, IN · On-site

$20/hr

... businesses who support unique customers or markets, including animal nutrition and health ... role: chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196 ...

Parts Town

Customer Insights Analyst

Fort Wayne, IN · On-site

Implement text analytics and sentiment analysis to surface emerging themes and prioritize ... Experience supporting closed-loop feedback programs and tracking CX improvement initiatives.

next page

Showing results 1-20

People also search for

All JobsText Chat Support JobsText Chat Support Jobs in Indiana

Text Chat Support information

See Indiana salary details

$13

$24

$42

How much do text chat support jobs pay per hour?

As of May 31, 2026, the average hourly pay for text chat support in Indiana is $24.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.97 per hour, depending on experience, location, and employer.

What is a Text Chat Support job?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

What are the key skills and qualifications needed to thrive in the Text Chat Support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are the typical day-to-day responsibilities for someone in a Text Chat Support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.
More about Text Chat Support jobs
What are the most commonly searched types of Text Chat Support jobs in Indiana? The most popular types of Text Chat Support jobs in Indiana are:
What are popular job titles related to Text Chat Support jobs in Indiana? For Text Chat Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Text Chat Support jobs in Indiana look for? The top searched job categories for Text Chat Support jobs in Indiana are:
Text Chat Support jobs near you
Infographic showing various Text Chat Support job openings in Indiana as of May 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $51,555 per year, or $24.8 per hour.
Enrollment Coordinator

Enrollment Coordinator

Bicycle Health

Indianapolis, IN

$22.50/hr

Full-time

Posted 2 days ago

Job description

The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention - millions of Americans are physically dependent on Opioids but only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maximizing accessibility, affordability, and overall quality of care by enabling highly qualified clinicians to reach patients broadly and efficiently through our online platform.

The Enrollment Coordinator plays an instrumental role in displaying compassion and communicating effectively with individuals currently experiencing opioid dependence. Enrollment Coordinators guide and support incoming patients through the enrollment process and help initiate a connection with a Bicycle Health provider to receive telemedicine-based treatment.

Target Pay Range: $22.50/hourly - Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Benefits:

  • 3 Weeks PTO + 8.5 days of additional sick time + 10 paid holidays
  • Paid parental leave
  • 100% Employer Paid Medical, Dental, and Vision Insurance
  • Employer Paid STD & LTD
  • 401k
  • $50 monthly Remote Work Stipend

Schedule: Wednesday - Friday - 12pm-8:30pm EST, Saturday & Sunday 11am-7:30pm EST
What you'll do:

  • Serve as a first point of contact for individuals interested in reducing opioid use through MAT.
  • Outreach and engage with potential patients via email, SMS, phone and live chat to schedule intake calls with those interested in MAT.
  • Provide a comprehensive overview of Bicycle Health's treatment model and process for enrolling in our services.
  • Maintain clear and effective communication with callers, establish a positive rapport, and make accurate assessment of caller's inquiry.
  • Conduct phone intakes to collect relevant health information, establish individuals' goals for treatment and determine eligibility for telemedicine-based treatment services.
  • Verify insurance coverage and schedule first appointments based on provider availability.
  • Register patients and document relevant clinical information within our EHR.
  • Coordinate with the patient's new care team to ensure a seamless transition into treatment.
  • Update Bicycle Health's CRM to track patients' progress throughout the enrollment pipeline and to facilitate outreach efforts.
  • Provide patients with information and referrals for community resources that may support their treatment.
  • Participate in program development efforts and provide input to optimize the enrollment process.

What we are looking for:

  • 1-2 years administrative experience interacting with patients in a fast-paced healthcare environment such as a clinic, hospital, or community health center.
  • Previous experience working in a call center..
  • Experience in insurance verification.
  • Experience using EHRs and CRMs is highly preferred.
  • Previous experience working with individuals experiencing substance use dependency preferred.
  • Strong verbal and written communication skills.
  • Ability to quickly adapt to a demanding, evolving, and fast-paced environment.
  • Proficient in using modern technology systems such as Google Sheets, Drive, Calendar.
  • Ability to work on assigned holidays, typically will be required to work 2-3 holidays out of the 8 designated company holidays per year.
  • Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs.
  • Bilingual English/Spanish is a plus but not required.

This is a full-time (40hrs per week) remote position.

#LIRemote #zr

Recruitment Scam Notice

We are aware of fraudulent recruiting messages circulating that claim to represent our company. Please note:

  • All official communication from our recruiting team will come from an @bicyclehealth.com email address.

  • We will never ask you to pay fees, purchase equipment, or provide financial information as part of our hiring process.

  • We will never request your Social Security number or banking information before an offer of employment is made.

  • We only conduct interviews through legitimate, scheduled channels and will never make job offers via text message or chat apps.

If you believe you have been contacted by someone misrepresenting our company, please report it to careers@bicyclehealth.com.

About Bicycle Health:

Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We've grown our clinical staff of medical providers caring for patients, across 32 states, and we employ a large ancillary staff for support with technologic and administrative needs, clinical and behavioral support, and care coordination. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all.

Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.