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Text Chat Support Jobs in Indiana (NOW HIRING)

Trucordia

Client Manager II

Wabash, IN · On-site

$50K/yr

Mentor or support more junior account team members as needed. * Stay informed on industry trends ... The false offers use fake websites, email addresses, group chats and text messages. The Company ...

Foursight Capital LLC

Customer Care Specialist

Evansville, IN · On-site

$16.25 - $21.50/hr

OneMain website support, including technology assistance, password resets and a multitude of ... Customer Communication through digital channels, including web chat, text, and phone communication ...

OneMain Financial

Customer Care Specialist

Evansville, IN · On-site

$16.25 - $21.50/hr

OneMain website support, including technology assistance, password resets and a multitude of ... Customer Communication through digital channels, including web chat, text, and phone communication ...

OneMain Holdings Inc

Customer Care Specialist

Evansville, IN · On-site

$16.25 - $21.50/hr

OneMain website support, including technology assistance, password resets and a multitude of ... Customer Communication through digital channels, including web chat, text, and phone communication ...

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All JobsText Chat Support JobsText Chat Support Jobs in Indiana

Text Chat Support information

See Indiana salary details

$13

$24

$42

How much do text chat support jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for text chat support in Indiana is $24.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Text Chat Support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are the typical day-to-day responsibilities for someone in a Text Chat Support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.

What is a Text Chat Support job?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

What are the most commonly searched types of Text Chat Support jobs in Indiana? The most popular types of Text Chat Support jobs in Indiana are:
What are popular job titles related to Text Chat Support jobs in Indiana? For Text Chat Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Text Chat Support jobs in Indiana look for? The top searched job categories for Text Chat Support jobs in Indiana are:
Text Chat Support jobs near you
Infographic showing various Text Chat Support job openings in Indiana as of June 2026, with employment types broken down into 97% Full Time, 1% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,555 per year, or $24.8 per hour.
Default Claims VA QA Analyst, I

Default Claims VA QA Analyst, I

Carrington Holding Company, LLC

Westfield, IN • On-site

$20 - $24.50/hr

Full-time

Medical, Retirement

Posted 8 days ago

Job description


Come join our amazing team and work remote from home!
The Default Claims Quality Assurance ("QA") Analyst is responsible for review and reconciliation of all default claims (i.e. Mortgage Insurance (MI) claims, etc.) for accuracy, certify as such and transmit the claim filing to the appropriate entity (FHA, USDA, PMI, VA, FNMA, and FHLMC). Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay for this position is $20.00 - $24.50/hr.
What you'll do:
  • Review all FHA, VA, PMI, USDA, FNMA, and FHLMC claims within the investor/insurer timeframes for accuracy.
  • Validate that all expenses within the system have been reconciled and claimed in accordance to agency requirements
  • Identifies errors from the QA claim review and ensures corrections have been completed before submitting the claim for reimbursement
  • Document Mortgage platform with appropriate process tracking
  • Escalate trends or issues identified from the QA of the claim form
  • Verify taxes and insurance maintained and paid timely and cancelled/endorsed according to investor/insurer guidelines.
  • Ensure company/procedures around the curtailment of interest or advances are followed and enforced
  • Responsible for internal quality assurance of all departmental claim documents.
  • Complete monthly audits assigned.
  • Moderate knowledge of default claims processes for insurers and investors
  • Understanding of the default servicing process, to include foreclosure, Bankruptcy, Loss Mitigation and Claims process
  • Moderate understanding of Agency and investor guidelines
  • Strong interpersonal skills with a focus on teamwork and quality on loan evaluation
  • Excellent written and oral communication, organizational and time management skills
  • Ability to communicate effectively with all levels of staff and management both internally and externally
  • Ability to manage work in order to meet strict deadlines
  • Ability to handle multiple tasks under pressure and changing priorities

What you'll need:
  • High School diploma required; some college preferred.
  • One (1) or more years' mortgage servicing default experience, or QA/QC experience in another line of business, or College Graduate.
  • Able to work M-TH 7-5 and Friday 7:30-11:30 plus overtime as needed

What We Offer:
  • Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
  • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
  • Customized training programs to help you advance your career.
  • Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
  • Educational Reimbursement.
  • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

EEO/AAP Employer
Notice to all applicants: Carrington does not do interviews or make offers via text or chat.
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