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Text Chat Support Jobs in Indiana (NOW HIRING)

Gentex

Processing Specialist I

Indianapolis, IN · On-site

... chat, email, and text messaging using established scripts, tools, and procedures. * Collect required customer and order information and accurately create and update cases within the support ticketing ...

Carrington

Customer Service Specialist, I

Westfield, IN · On-site

$22/hr

... supports through specific fundraising efforts, please visit: carringtoncf.org. Notice to all applicants: Carrington does not do interviews or make offers via text or chat. Carrington is an equal ...

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All JobsText Chat Support JobsText Chat Support Jobs in Indiana

Text Chat Support information

See Indiana salary details

$13

$24

$42

How much do text chat support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for text chat support in Indiana is $24.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.97 per hour, depending on experience, location, and employer.

What is a text chat support?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

What are the typical day-to-day responsibilities for someone in a text chat support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.

What are the key skills and qualifications needed to thrive in the text chat support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are the most commonly searched types of Text Chat Support jobs in Indiana?

The most popular types of Text Chat Support jobs in Indiana are:

What are popular job titles related to Text Chat Support jobs in Indiana?

For Text Chat Support jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Text Chat Support jobs in Indiana look for?

The top searched job categories for Text Chat Support jobs in Indiana are:

Text Chat Support jobs near you
Infographic showing various Text Chat Support job openings in Indiana as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $51,555 per year, or $24.8 per hour.

Specialist, Default FHA MI Claims, I

Carrington Holding Company, LLC

Westfield, IN • On-site

$21 - $23/hr

Full-time

Medical, Retirement

Posted 24 days ago

Job description


The Default FHA MI Claims Specialist under moderate supervision, is responsible for preparing, filing, and following up on FHA claims timely and accurately according to insurer/investor guidelines. Perform all duties in accordance with the company's policies and procedures and all US state and federal laws and regulations wherein the company operates. The target pay range for this position is $21.00/hr-$23.00/hr.
What you'll do:
  • Prepare and file claims for one primary loan type timely and accurately; primary loan types are FHA Conveyance Part A, Part B, Non-Conveyance CWCOT, Pre-Foreclosure Sale, as assigned.
  • Document system(s) with appropriate tasking and comments.
  • Ensure required documentation is included in the Claim File and uploaded to agency system as applicable.
  • Submit claim for quality review; complete corrections timely and accurately.
  • Finalize and submit claim to agency for payment; follow up with agency for claim payment if applicable.
  • Moderate knowledge of default claims processes for insurers and investors.
  • Understanding of the default servicing processes, to include Foreclosure, Bankruptcy, Loss Mitigation and Claims processes.
  • Moderate understanding of agency and investor guidelines.
  • Strong interpersonal skills with a focus on teamwork and quality.
  • Excellent written and oral communication, organizational and time management skills.
  • Ability to communicate effectively with all levels of staff and management both internally and externally.
  • Ability to manage work in order to meet strict deadlines.
  • Ability to handle multiple tasks under pressure and changing priorities.

What you'll need:
  • High School diploma required; some college preferred.
  • One (1) or more years' mortgage servicing default experience, preferred

Our Company:
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.
What We Offer:
  • Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
  • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
  • Customized training programs to help you advance your career.
  • Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
  • Educational Reimbursement.
  • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.
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