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Crisis Chat Jobs in Indiana (NOW HIRING)

Crisis Chat information

See Indiana salary details

$8

$20

$36

How much do crisis chat jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for crisis chat in Indiana is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $21.97 per hour, depending on experience, location, and employer.

What is a Crisis Chat?

A Crisis Chat job involves providing emotional support, resources, and crisis intervention to individuals in distress through online text-based communication. Crisis Chat responders listen with empathy, assess the situation, and offer appropriate support or referrals to help-seekers. This role requires strong communication skills, emotional resilience, and the ability to remain calm under pressure. Many Crisis Chat positions are with helplines, mental health organizations, or crisis intervention services.

What are the key skills and qualifications needed to thrive in the Crisis Chat position, and why are they important?

To thrive as a Crisis Chat professional, you need strong active listening, crisis intervention, and emotional support skills, often supported by relevant training in psychology, counseling, or social services. Familiarity with chat-based platforms, client management systems, and crisis response protocols is typically required. Compassion, resilience, and the ability to remain calm under pressure are essential soft skills for the position. These qualities are crucial for safely and effectively supporting individuals in distress and ensuring positive outcomes during high-stress situations.

What challenges might I face working as a Crisis Chat professional, and how is support provided?

As a Crisis Chat professional, you may encounter emotionally intense conversations, high volumes of chat requests, and situations that require rapid decision-making under pressure. It's common to work as part of a coordinated team with supervisors and mental health professionals available for guidance and debriefing. Most organizations offer thorough onboarding, ongoing training, and regular check-ins to support your well-being and skill development. Peer support and access to resources for managing stress are also typically provided to help you succeed in this vital role.

What are the most commonly searched types of Crisis Chat jobs in Indiana?

The most popular types of Crisis Chat jobs in Indiana are:

What are popular job titles related to Crisis Chat jobs in Indiana?

For Crisis Chat jobs in Indiana, the most frequently searched job titles are:

What cities in Indiana are hiring for Crisis Chat jobs?

Cities in Indiana with the most Crisis Chat job openings:

Infographic showing various Crisis Chat job openings in Indiana as of August 2026, with employment types broken down into 3% As Needed, 79% Full Time, 16% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $42,838 per year, or $20.6 per hour.

Substance Use Disorder Therapist- Family Counseling- Fairbanks- North

Community Health Network

Indianapolis, IN • On-site

$49K - $62K/yr

Full-time

Re-posted 20 days ago


Community Health Network rating

7.6

Company rating: 7.6 out of 10

Based on 235 frontline employees who took The Breakroom Quiz

191st of 891 rated healthcare providers


Job description

Questions? Chat with a Recruiter: https://jobs.betterleap.com/ecommunity
Join Fairbanks
For more than 75 years, the name Fairbanks has been known for the best in evidence-based drug and alcohol addiction treatment. At Community Fairbanks Recovery Center, we offer the full range of scientifically supported treatments from individual one-to-one counseling to long-term residential programs, including medication-assisted treatment (MAT), a supportive living program, recovery management, and family support. Named one of Newsweek's Best Addiction Treatment Centers in the U.S. - and the best treatment center in Indiana - Community Fairbanks is where patients suffering from addiction receive exceptional care.
Make a Difference
The Behavioral Health Therapists facilitate, monitor, and provide comprehensive mental health/chemical dependency case management and therapy services (including but not limited to assessment, individual, family and group therapy, crisis intervention, and treatment planning) to addicted and/or severely mentally ill adults or seriously emotionally disturbed children and their families.
Exceptional Skills and Qualifications
Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving.
- License eligible for the LCSW, LMHC, LMFT, or LCAC in the State of Indiana required.
- Master's degree from an accredited college or university in a mental health related field required.
- 2 + years of experience providing mental health treatment required.
- Possess current Indiana Driver's license with proof of current auto insurance.
- Recognizes and commits to critical importance of customer satisfaction (both internal and external customers).
- Provides comprehensive psychosocial assessments.
- Trains and assists clients and/or family in the development of activities of daily living, individually or in groups with a focus on improving client and/or family's ability to function independently in the community.
- Develops individualized treatment plans with a focus on improving individual and family functioning in the home, school, workplace or community. Provides effective and efficient mental health interventions including, but not limited to individual, family and process group therapies and crisis intervention appropriate to client needs.
- Collaborates with multi-disciplinary treatment team in planning, facilitating, and coordinating treatment especially in the areas of assessment, referral, and discharge planning appropriate to client needs.
- Identifies needs and provides links through case management to other treatment programs, community resources, services, and entitlements appropriate to client needs.
- Develops and implements effective and efficient treatment discharge plans as is appropriate to client needs.
- Provides services in homes, schools, or other community-based sites. Provides transportation of clients in personal vehicle.
- Actively involved in service line quality improvement efforts.
- Provides psychological first aid in response to a disaster or critical incident, if trained to do so (through use of NOVA or CISM model of intervention). Complies with all applicable Behavioral Care Services policies and procedures. Participate in Aggressive Behavior Management appropriate to the population served. See Behavioral Care Services Policy: Provision of Aggressive Behavior Management Training of Staff.
- Actively involved in professional development and education.
Why Community?
At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.
Caring people apply here.
Apply Today!

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