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Entry Level Chat Support Jobs in Columbus, OH (NOW HIRING)

Gifthealth

IT Support Specialist I

Columbus, OH · On-site

Responsibilities : • Responds to incoming IT support requests through the ticketing system, chat ... Preferred : • Entry-level IT certification, such as CompTIA A+, or equivalent experience. • ...

giftHEALTH Inc

IT Support Specialist I

Columbus, OH · On-site

$54K - $64K/yr

Responds to incoming IT support requests through the ticketing system, chat, and in-person ... Licensure/Certification: Entry-level IT certification, such as CompTIA A+, or equivalent experience ...

Gifthealth

IT Support Specialist I

Columbus, OH · On-site

Responds to incoming IT support requests through the ticketing system, chat, and in-person ... Licensure/Certification: Entry-level IT certification, such as CompTIA A+, or equivalent experience ...

Gifthealth Inc

IT Support Specialist I

Columbus, OH

$54K - $64K/yr

Responds to incoming IT support requests through the ticketing system, chat, and in-person ... Licensure/Certification: Entry-level IT certification, such as CompTIA A+, or equivalent experience ...

Gifthealth

IT Support Specialist I

Columbus, OH · On-site

$54K - $64K/yr

Responds to incoming IT support requests through the ticketing system, chat, and in-person ... Licensure/Certification: Entry-level IT certification, such as CompTIA A+, or equivalent experience ...

World Elite Inc

Front Desk Associate (Morning)

Powell, OH · On-site

$11 - $18/hr

Answer customer inquiries via phone, email, chat, or in-person * Provide support with sign-ups and ... times available * Entry-level, $11-$18/hr (based on experience) * Position available in all ...

World Elite Inc

Front Desk Associate (Morning)

Powell, OH · On-site

$11 - $18/hr

Answer customer inquiries via phone, email, chat, or in-person * Provide support with sign-ups and ... times available * Entry-level, $11-$18/hr (based on experience) * Position available in all ...

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All JobsEntry Level Chat Support JobsEntry Level Chat Support Jobs in Columbus, OH

Entry Level Chat Support information

See Columbus, OH salary details

$9

$18

$27

How much do entry level chat support jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level chat support in Columbus, OH is $18.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Chat Support representative, and why are they important?

To thrive as an Entry Level Chat Support representative, you need excellent written communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and live chat software such as Zendesk or Intercom is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are valuable soft skills in this role. These skills ensure efficient, accurate, and empathetic support that enhances customer satisfaction and loyalty.

What are some typical challenges faced by entry level chat support representatives, and how can they effectively address them?

Entry level chat support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly finding accurate information to resolve issues. To address these, it's important to develop strong time management and multitasking skills, stay calm and empathetic in customer interactions, and become familiar with the company’s knowledge base and resources. Regular feedback from supervisors and collaborating with more experienced team members can also help new representatives build confidence and continuously improve their performance.

What are entry level chat support jobs?

Entry level chat support jobs involve assisting customers through online chat platforms, helping them resolve issues, answer questions, or provide information about products and services. These roles typically require good communication skills, basic computer knowledge, and the ability to multitask. Entry level positions often offer on-the-job training, making them suitable for people new to customer service or the workforce. Chat support agents usually work for companies in industries like retail, technology, and finance, and may have flexible scheduling options.

What is the difference between Entry Level Chat Support vs Customer Service Representative?

AspectEntry Level Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOnline, remote or call centerIn-person, call center, or remote
Industry UsageTech, e-commerce, service sectorsRetail, telecom, banking
Common Search IntentOnline support, chat jobs, remote customer serviceCustomer support, call center jobs

Entry Level Chat Support and Customer Service Representative roles share similarities in credentials and work environments, often serving as entry points in customer service industries. Chat support focuses on online communication, while customer service reps may handle calls or in-person interactions. Both roles require strong communication skills and are common in various sectors, making them popular search options for those seeking customer support jobs.

What are the most commonly searched types of Chat Support jobs in Columbus, OH? The most popular types of Chat Support jobs in Columbus, OH are:
What are popular job titles related to Entry Level Chat Support jobs in Columbus, OH? For Entry Level Chat Support jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Entry Level Chat Support jobs in Columbus, OH look for? The top searched job categories for Entry Level Chat Support jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Entry Level Chat Support jobs? Cities near Columbus, OH with the most Entry Level Chat Support job openings:
Entry Level Chat Support jobs near you
Infographic showing various Entry Level Chat Support job openings in Columbus, OH as of May 2026, with employment types broken down into 47% Full Time, 31% Part Time, and 22% Contract. Highlights an 87% Physical, 8% Hybrid, and 5% Remote job distribution, with an average salary of $39,311 per year, or $18.9 per hour.

Entry Level Customer Service Rep

Synchro Speak

Columbus, OH

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Description
Synchro Speak is a professional communication consulting firm dedicated to enhancing organizational effectiveness through advanced communication strategies. Synchro Speak specializes in speech coaching, executive communication training, and corporate communication solutions. 
Job Summary:  The Entry Level Customer Service Rep will provide support to the customer service team, assisting with client inquiries, processing orders, and ensuring customer satisfaction. This role is ideal for individuals looking to start their career in customer service. 
Salary range:
$18.00 - $28.00 per hour

Key Responsibilities
  • Answer and direct customer inquiries via phone, email, and chat.
  • Assist in processing orders and returns.
  • Maintain accurate records of customer interactions.
  • Provide support to senior customer service representatives.
  • Help resolve customer issues and escalate when necessary.

Skills, Knowledge and Expertise
  • High school diploma or equivalent.
  • Strong communication and interpersonal skills.
  • Basic computer proficiency.
  • Ability to work in a fast-paced environment.
  • Customer-focused attitude.

Benefits

  • Health, dental, and vision insurance.
  • Paid time off (vacation, sick leave, and holidays).
  • 401(k) retirement plan with company match.
  • Professional development opportunities.