ZipRecruiter

Log In

2

Night Shift Remote Email Chat Support Jobs (NOW HIRING)

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$17/hr

Rotational shifts (Performance based 8 hours shift will be designated) The pay for this role is $17 ... The CSR provides support on general inquiries from Veterans on the MDE process and Veteran facing ...

Pavago

Medical Customer Service Representative

$17.25 - $21.50/hr

Phone/email/chat support tools * Strong communication and problem-solving abilities * High ... Fully remote opportunity aligned with U.S. hours * Structured workflows and support systems

TEKsystems

Email Customer Service Reps

San Mateo, CA · Remote

$16/hr

This role is 90% email customer service and 10% chat. This team will specifically supporting Canada ... remote position. Application Deadline This position is anticipated to close on Aug 14, 2026. About ...

Dawson

Customer Support

Columbus, OH · Remote

$18/hr

Fully remote role - work from the comfort of home * Paid training, including time for equipment ... Strong technical skills to support customers via phone, email, chat, and text * Strong problem ...

next page

Showing results 1-20

All Jobsremote Jobsnight shift JobsTechnology JobsNight Shift Remote Email Chat Support Jobs

Night Shift Remote Email Chat Support information

What is the difference between Night Shift Remote Email Chat Support vs Night Shift Remote Phone Support?

AspectNight Shift Remote Email Chat SupportNight Shift Remote Phone Support
Communication MethodText-based via email and chatVerbal via phone calls
Required SkillsExcellent written communication, patience, quick typingClear verbal communication, active listening, problem-solving
Work EnvironmentRemote, computer-based, minimal noiseRemote, often with headset, potential background noise
Common CertificationsCustomer service, basic IT skillsCustomer service, communication skills

Both roles involve remote customer support during night shifts, but Email Chat Support focuses on written communication through emails and chat platforms, while Phone Support requires verbal communication via calls. The skills overlap in customer service and technical knowledge, but the communication methods differ significantly.

More about Night Shift Remote Email Chat Support jobs

What cities are hiring for Night Shift Remote Email Chat Support jobs?

Cities with the most Night Shift Remote Email Chat Support job openings:

What are the most commonly searched types of Shift Remote Email Chat Support jobs?

The most popular types of Shift Remote Email Chat Support jobs are:

What states have the most Night Shift Remote Email Chat Support jobs?

States with the most job openings for Night Shift Remote Email Chat Support jobs include:

What job categories do people searching Night Shift Remote Email Chat Support jobs look for?

The top searched job categories for Night Shift Remote Email Chat Support jobs are:

Night Shift Remote Email Chat Support jobs near you
Infographic showing various Night Shift Remote Email Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Remote Customer Service Representative w/ the VA (Phone/Email/Chat)

Veteran Jobs - 2023 Mar 01 - Veterans Resources

Remote

$17/hr

Full-time

Re-posted 8 days ago

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

This role requires at least 3 years of customer service or contact center experience.
This job post is for the October 2026 new hire class. 


This position is open to CONUS, AK, HI. California is a specifically excluded hiring location.
The position is fully remote.
Background check required.
Rotational shifts (Performance based 8 hours shift will be designated)
The pay for this role is $17 per hour.
This is a W2 position.
Multiple openings are available, with new hire onboardings expected throughout 2026!
Equipment is provided.
Customer Service Agent/Representative - Remote
Work Timing: 4 AM PST to 10:00 PM PST (Monday - Saturday) 8-hour Shift
Note: The first 2 weeks consist of a mandatory training period being held Monday through Friday from 9am EST to 5:30pm EST. Training is conducted via zoom and requires daily on-screen participation in your personal workspace with a strong internet connection. Attendance is mandatory for graduation. Participants MUST always remain on camera for the entirety of training period each day. Professional attire is always expected with no background distractions or interruptions.
Overview:
The Customer Service Agent/Representative (CSR) is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating primarily from phone, but also fax, email, chat and other communications channels. The CSR provides support on general inquiries from Veterans on the MDE process and Veteran facing portal and web pages. The efficient utilization of various software applications is an essential part of this role, including internal and external websites, telephone systems, CRM applications and other resources. The CSR will enter applicable supporting information into systems and web forms on an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner. 
Customer Service Agents may also provide other functions, such as examination scheduling, rescheduling, or information verification. 
Key Tasks 
  •     Answer inbound telephone calls as well as customer inquiries in other channels (email, chat, SMS) as needed in a courteous, timely, and professional manner following established guidelines and policies 
  •     Make outbound calls as necessary based on business needs 
  •     Resolve or escalate customer inquires in a timely manner 
  •     Encourage use of electronic communication with customers 
  •     Accurately documents all customer interactions using Case Management or Customer Relationship Management (CRM) system 
  •     Follow SOPs and policies 
  •     Maintain a high degree of quality with each customer interaction as measured by internal quality monitoring forms and customer satisfaction surveys. 
  •     Follow-up established escalation process for customer inquiries requiring more investigation and/or a higher level of support 
  •     Use frequently asked questions (FAQs) and help look up and provide information to inquiries 
  •     Utilize departmental knowledge bases and training material to answer customer inquiries 
  •     Maintain up-to-date knowledge of policies and procedures as applicable 
  •     Adhere to published schedule according to attendance guidelines 
  •     May be required to work some weekends and holidays 
  •     Perform other duties as assigned 

#LI-Remote

Apply