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Night Shift Remote Email Chat Support Jobs (NOW HIRING)

Aniesis Pharma

Remote Chat Support Agent

$19.25 - $25.50/hr

Remote Chat Support Agent This is a remote position open to residents of the United States only. Company Overview Aniesispharma is a leading pharmaceutical company that specializes in the development

Ethypharm

Chat Support Supervisor

Reidsville, NC · Remote

Ethypharm Groups® is seeking a highly organized, experienced, and customer-focused Chat Support Supervisor to lead and oversee a team of Chat Support Agents. The Chat Support Supervisor will be

ScaleJet

Customer Care Specialist (phone, email, chat)

$17.50 - $23/hr

Customer Care Specialist (phone, email, chat) San José Province, San José, Costa Rica Or refer someone About the job Customer Care Specialist (phone, email, chat) Our client, an international

At Your School (AYS, Inc.)

Live Chat Support Agent

$19.25 - $25.50/hr

Live Chat Support Agent Phoenix, Arizona, United States Job Overview Position: Live Chat Support Agent Location: Remote We are seeking a highly motivated and customer-oriented Live Chat Support Agent

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Night Shift Remote Email Chat Support information

What is the difference between Night Shift Remote Email Chat Support vs Night Shift Remote Phone Support?

AspectNight Shift Remote Email Chat SupportNight Shift Remote Phone Support
Communication MethodText-based via email and chatVerbal via phone calls
Required SkillsExcellent written communication, patience, quick typingClear verbal communication, active listening, problem-solving
Work EnvironmentRemote, computer-based, minimal noiseRemote, often with headset, potential background noise
Common CertificationsCustomer service, basic IT skillsCustomer service, communication skills

Both roles involve remote customer support during night shifts, but Email Chat Support focuses on written communication through emails and chat platforms, while Phone Support requires verbal communication via calls. The skills overlap in customer service and technical knowledge, but the communication methods differ significantly.

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Night Shift Remote Email Chat Support jobs near you
Infographic showing various Night Shift Remote Email Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Remote Email & Chat Representative

111 Sign, Inc

Littleton, MA • Remote

$26 - $27/hr

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

This is a remote position.

111 Sign, Inc. is a printing company specializing in custom signage and print solutions for businesses of all sizes. We're growing our customer support team and looking for a detail-oriented, customer-focused representative to handle inbound email and live chat inquiries — helping customers navigate orders, artwork proofs, printing specs, and shipping timelines.

Position Summary

The Remote Email & Chat Representative will be the primary point of contact for customers reaching out through email and live chat channels. This role requires strong written communication skills, a solid understanding of (or willingness to learn) print production basics, and the ability to multitask across multiple customer conversations in a fast-paced digital environment.



RequirementsKey Responsibilities
  • Respond promptly and professionally to customer inquiries via email and live chat
  • Provide accurate information about products, pricing, turnaround times, and order status
  • Assist customers with file uploads, artwork proofs, and print specification questions
  • Troubleshoot order issues (delays, errors, reprints) and coordinate resolutions with production and shipping teams
  • Process order changes, cancellations, and returns per company policy
  • Maintain accurate records of customer interactions in the CRM/helpdesk system
  • Escalate complex or unresolved issues to the appropriate department or supervisor
  • Meet or exceed response-time and customer satisfaction (CSAT) targets
  • Identify recurring customer pain points and share feedback with management
  • Stay current on product catalog, pricing updates, and promotions
Required Qualifications
  • High school diploma or equivalent (Associate's or Bachelor's degree a plus)
  • 1+ years of customer service experience, preferably in email/chat support
  • Excellent written English communication skills — clear, friendly, and professional
  • Strong typing speed and accuracy
  • Ability to multitask across several concurrent chat conversations
  • Comfortable using helpdesk/CRM software (e.g., Zendesk, Freshdesk, Gorgias) and internal order systems
  • Reliable high-speed internet connection and a quiet, distraction-free home workspace
  • Self-motivated with strong time-management skills in a remote setting


BenefitsCompensation & Benefits
  • Competitive hourly wage / salary (commensurate with experience)
  • Health insurance, PTO, 401(k), performance bonuses, etc.
  • Opportunities for growth within the customer experience team