Overnight Chat Support Jobs Near Me

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DSV - Global Transport and Logistics

At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.  

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. 

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. 

Visit dsv.com and follow us on LinkedIn and Facebook.

Location: USA - New Albany, 1101 Beech Rd 

Division: Solutions 
Job Posting Title: Data Center Supervisor II - Support - Overnight M-F 8:00PM-4:30AM - 124760 
Time Type: Full Time

Supervises and coordinates activities of dept. supervisors, material handlers,  dept. team leads workers engaged in shipping, receiving, inspecting, storing, issuing, delivering, and maintaining records for a variety of materials, equipment, and supplies. Forecasts and schedules all Support dept. activity with client, and other supporting contracting agencies. Provide management and clients with real-time information on work in progress and any active work stoppages that affect Service Level Agreement.

Tasks & Responsibilities:

• Oversees all Support Dept. supervisors.
• Schedules material, training and readiness for Support team functionality including standard builds, Decommissions, Rack moves, Starburst builds, Sub Week Server builds.
• Compiles special or routine reports for all Support dept. related activity for management regarding financial or operational matters of assigned area and multiple shifts
• Primary Escalation point for any damage, quality, safety, or performance related issues within the Support Dept.
• Analyzes various customer provided forecasts to align with local client Hardware Operations team to determine priorities, assignments and work methods required to meet schedules, utilizing knowledge of shipping procedures, routes, and rates
• Oversees, organizes, and coordinates annual inventory process

• Analyzes delivery and shipment history to resolve discrepancies between stock control records and inventory on hand; accountable for accurate, up-to-date records and stock.
• Ensure adequate safety measures are followed to protect client property and personnel.
• Inspects inbound material and escalates quality issues found during receipt inspection and prior to builds activity. Advises subordinates with questions or problems in any aspect of work activities 
• Organizes layout of workstations, material storage areas, tools, and coordinates with other vendors for usage of shared spaces.
• Monitors work and client troubleshooting software for work stoppages and examines records for accuracy, neatness and conformance to policies and procedures. 
• Participates in ordering of stock items to replenish levels.
• Ensures standardization of all Support dept. activities and processes across all shifts and server platforms.

Deliverables & Achievables:

• Recommends and implements new or changes to procedures to improve efficiency.  
• Final Quality control for Support dept. activity prior to handoff to client. Provides feedback to clients on work in progress and estimated project completion dates.
• Trains Support Dept. supervisors, team leads, and associates in server installation, tool usage, fiber handling, and tray population best practices. 

Details/Specification/Explanation of the role specific skills

This is a senior level supervisory position. Solid interpersonal and analytical skills are required. Bachelor's degree or equivalent is required. Generally prefer 3-6 years' experience in material handling operations, with at least 3 years supervisory experience in Data Center Support Operations.

The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation

Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.

For this position, the expected base pay range is $80,000.00 - $90,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

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