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Boystown

Overnight Crisis Support Specialist

Omaha, NE

$17.50 - $18.50/hr

As a Crisis Counselor at Boys Town, you'll be a lifeline for individuals in crisis-offering calm, compassionate, and solution-focused support via phone, text, or chat. Help guide others through ...

Boys Town

Overnight Crisis Support Specialist

Omaha, NE · On-site

$17.50 - $18.50/hr

As a Crisis Counselor at Boys Town, you'll be a lifeline for individuals in crisis-offering calm, compassionate, and solution-focused support via phone, text, or chat. Help guide others through ...

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How much do overnight chat support jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for overnight chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the typical work schedules and expectations for Overnight Chat Support positions?

Overnight Chat Support roles generally require working late evening, overnight, or early morning shifts, often including weekends and holidays, depending on the employer's customer service hours. During these shifts, you'll primarily handle customer inquiries via live chat, resolve technical or account issues, and document interactions in support systems. While you may work independently, you'll also collaborate with other team members or escalate complex issues as needed. Employers value strong self-management and reliability, as overnight staff ensure customers receive timely assistance outside of regular business hours.

What are the key skills and qualifications needed to thrive in the Overnight Chat Support position, and why are they important?

To excel as an Overnight Chat Support, you need strong written communication, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer support ticketing systems, live chat platforms, and basic troubleshooting tools is often required. Exceptional patience, a calm demeanor, and the ability to work independently during late hours are standout soft skills. These qualities are crucial for providing timely, effective customer service during off-peak hours when support resources may be limited.

What is an Overnight Chat Support job?

An Overnight Chat Support job involves assisting customers through online chat during late-night hours. Responsibilities typically include responding to inquiries, troubleshooting issues, and providing information about products or services. This role requires strong typing skills, problem-solving abilities, and the ability to multitask efficiently. Since it takes place overnight, it often suits individuals who prefer working late hours or have flexible schedules.

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Overnight Chat Support jobs near you
Infographic showing various Overnight Chat Support job openings in the United States as of July 2026, with employment types broken down into 56% Full Time, 7% Part Time, 1% Temporary, and 36% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Emergency, OVERNIGHT Emergency Department Radiologist, Worcester, MA

Emergency, OVERNIGHT Emergency Department Radiologist, Worcester, MA

UMass Memorial Health Care

Worcester, MA • On-site

Full-time

Retirement

Re-posted 7 days ago

Job description

OVERNIGHT Emergency Department Radiologist, Worcester MA

Hiring Range: $425,000 - $475,000

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations

Location: Worcester, MA
Facility: UMass Memorial Health, University Campus, Worcester, MA
Department: Radiology
Specialty: Emergency Radiology
Schedule: 7 on / 21 off (approximately 13 weeks/year), 11:00 PM 7:00 AM (on-site)

UMass Memorial Medical Group seeks an overnight emergency radiologist to join our growing academic Emergency Radiology Division. This position offers a highly desirable 7 on / 21 off schedule, focused overnight clinical practice, and a robust academic environment within a large tertiary care system.

Key Highlights

This role includes interpretation of emergency imaging, including CT, radiographs, ultrasound, and MRI, in a high-acuity setting. Inpatient responsibilities are minimal, supporting a streamlined overnight workflow. Fluoroscopy and nuclear medicine studies are rare. MRI interpretation tailored to experience level, with the option for preliminary or final reads.

Practice Environment
  • Established and growing department with collaborative, supportive colleagues
  • Level 1 Trauma Center and Comprehensive Stroke Center
  • ~230,000 annual ED visits
  • Emergency Radiology Division (~17 faculty) within a ~90-radiologist academic group
  • Active training environment with 24 residents and 12 fellows
Overnight Workflow
  • On-site coverage at University Hospital
  • Direct collaboration with in-house radiology residents overnight
  • Predominantly level I trauma ED-focused case mix with limited inpatient cross-coverage (occasional wet reads). Teleradiology covers community site EDs.
  • Overlapping attending coverage until 3:00 AM, enabling shared workload during peak hours
  • Integrated teaching environment with real-time resident supervision
  • Streamlined overnight operations with minimized interruptions
Support
  • 24/7 IT support
  • Experienced overnight technologist team
Technology & Infrastructure
  • Sectra PACS
  • PowerScribe One dictation system with integrated decision support and impression generation tools available
  • Epic EMR with Secure Chat for real-time communication of critical results
  • AIDOC AI prioritization integrated into workflow
  • Automated notification system for actionable incidental findings
  • Advanced post-processing platforms (Syngo.Via, TeraRecon)
Academic Opportunities
  • Faculty appointment at UMass Chan Medical School
  • Direct resident teaching during overnight shifts and formal didactic opportunities
  • Access to an active research enterprise with ~$6M in annual research funding
  • Opportunities for involvement in education, quality improvement, and clinical innovation

Qualifications

  • Board-certified or board-eligible in Diagnostic Radiology
  • Fellowship training in Emergency Radiology is preferred but not required.
  • Must hold MD or DO degree and qualify for a Massachusetts license

Top Tier Benefits to Reflect Your Value and Needs

  • Employer-funded retirement contributions of 8% of base salary with additional retirement plan options
  • Tuition reimbursement, student loan forgiveness support, and Public Service Loan Forgiveness eligible employment
  • Concierge services for relocation to include special mortgage promotions
  • Professional liability insurance coverage of $5 million per claim and $10 million aggregate
  • Organization-wide commitment to formal Clinician Wellness Program

Visit UMass Memorial Medical Group to learn more about our organization.


Qualified candidates may contact Shane Cox, Provider Recruiter, at shane.cox@umassmemorial.org or 508-826-5147.

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