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Overnight Chat Support Jobs (NOW HIRING)

Boystown

Overnight Crisis Support Specialist

Omaha, NE · On-site

$17.50 - $18.50/hr

As a Crisis Counselor at Boys Town, you'll be a lifeline for individuals in crisis-offering calm, compassionate, and solution-focused support via phone, text, or chat. Help guide others through ...

Boys Town

Overnight Crisis Support Specialist

Omaha, NE · On-site

$17.50 - $18.50/hr

As a Crisis Counselor at Boys Town, you'll be a lifeline for individuals in crisis-offering calm, compassionate, and solution-focused support via phone, text, or chat. Help guide others through ...

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Overnight Chat Support information

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$26

$44

How much do overnight chat support jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for overnight chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the typical work schedules and expectations for Overnight Chat Support positions?

Overnight Chat Support roles generally require working late evening, overnight, or early morning shifts, often including weekends and holidays, depending on the employer's customer service hours. During these shifts, you'll primarily handle customer inquiries via live chat, resolve technical or account issues, and document interactions in support systems. While you may work independently, you'll also collaborate with other team members or escalate complex issues as needed. Employers value strong self-management and reliability, as overnight staff ensure customers receive timely assistance outside of regular business hours.

What are the key skills and qualifications needed to thrive in the Overnight Chat Support position, and why are they important?

To excel as an Overnight Chat Support, you need strong written communication, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer support ticketing systems, live chat platforms, and basic troubleshooting tools is often required. Exceptional patience, a calm demeanor, and the ability to work independently during late hours are standout soft skills. These qualities are crucial for providing timely, effective customer service during off-peak hours when support resources may be limited.

What is an Overnight Chat Support job?

An Overnight Chat Support job involves assisting customers through online chat during late-night hours. Responsibilities typically include responding to inquiries, troubleshooting issues, and providing information about products or services. This role requires strong typing skills, problem-solving abilities, and the ability to multitask efficiently. Since it takes place overnight, it often suits individuals who prefer working late hours or have flexible schedules.

More about Overnight Chat Support jobs
What cities are hiring for Overnight Chat Support jobs? Cities with the most Overnight Chat Support job openings:
What are the most commonly searched types of Chat Support jobs? The most popular types of Chat Support jobs are:
What states have the most Overnight Chat Support jobs? States with the most job openings for Overnight Chat Support jobs include:
What job categories do people searching Overnight Chat Support jobs look for? The top searched job categories for Overnight Chat Support jobs are:
Overnight Chat Support jobs near you
Infographic showing various Overnight Chat Support job openings in the United States as of May 2026, with employment types broken down into 4% Internship, 40% Full Time, 35% Part Time, 13% Temporary, 2% Contract, and 6% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Analyst (Overnight)

Technical Support Analyst (Overnight)

Doyon Limited

Plano, TX • On-site

Full-time

Posted 4 days ago

Job description

Overview
JOB SUMMARY: Provide initial technical support to Clients by troubleshooting applications, systems access, resolving hardware, software, and network related issues. The Technical Support Analyst is responsible for receiving information, diagnosing symptoms, and resolving IT-related problems. This position will need to deliver Client service within specified service levels. Typically, the Technical Support Analyst will work on resolving straightforward problems. This includes troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software setup, and assistance with navigating around application menus.
Responsibilities
ESSENTIAL FUNCTIONS:
  • Firstline responder to incoming issues through chat, email-generated tickets, or phone
  • Direct unresolved issues to the next level of support personnel
  • Troubleshoot straightforward workstation-based software and hardware issues with:
  • Microsoft supported Windows Operating systems
  • Microsoft supported Office/O365
  • Adobe
  • Apple Mac supported Operating systems (workstations)
  • Sophos and other major AV brands
  • Component failure and pending failure behavior
  • Failed startup beep codes
  • Computer event logs and 3rd party alerting tools
  • Local and network printers, as well as other peripherals such as keyboards and monitors
  • Assist users with basic "How do I?", "Where do I?", etc. type of technical questions
  • Understands and troubleshoots basic user permissions and workstation interaction in domain and workgroup environments
  • Understands and administers user level tasks in the Microsoft Office 365 environment
  • Learn the difference between sync'd and cloud environments
  • Learn licensing levels to include subscription offerings
  • Learn and perform various user account actions such as password resets, applying appropriate licensing, litigation hold, and disabling
  • Assist in system monitoring to identify and react to alerts, backups events, connectivity, and security events
  • Learn and understand basic functions of 3rd party applications
  • Understands and uses documentation including Client technical documentation, "how to" documentation, knowledge base articles, internal procedures/processes, etc. Suggest updates to existing documents to keep current.
  • Accurately enter and maintain issue information including notes and resolution
  • Performs more complex tasks (directly supervised or manager approved) to gain experience or to assist with real-time support needs
  • Contribute to team goals such as: SLA requirements, resolution, and Client satisfaction
  • Adheres to work group and company polices outlined in Team Member handbook, electronic communication, and other documentation
  • Other duties as assigned

Qualifications
QUALIFICATIONS:
  • Possess High school diploma or GED required, some college preferred
  • 2+ years of relevant experience in a technical help desk environment preferred
  • Certifications are beneficial but not required. Desired certifications/examinations include CompTIA A+, CompTIA Network+, MCP/MCDST/MCSA (such as Exam 70-697: Configuring Windows devices)
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
  • Pass background checks as needed
  • Valid driver's license, personal auto insurance and reliable personal vehicle
  • Ability to travel to Client sites as needed, leveraging personal vehicle for local dispatch

WORKING ENVIRONMENT: The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities, and abilities. Job may require some travel
REASONABLE ACCOMMODATION: It is Arctic Information Technology, Inc.'s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
PREFERENCE STATEMENT: Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
PAY TRANSPARENCY STATEMENT: Arctic Information Technology will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor's legal duty to furnish information.
Arctic Information Technology Inc. is a Federal Contractor and complies with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA).
Arctic Information Technology, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law and the poster is available at http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf. For questions on the job posting contact (253) 344-5300.

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