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Part Time Chat Agent Jobs in Michigan (NOW HIRING)

Adventure Credit Union

Contact Center Agent I

Grand Rapids, MI · On-site

$15.50 - $21.25/hr

We currently are looking to add a part-time Contact Center Agent to the Adventure Team! The primary ... Answers phone, text, chat and video banking inquiries from members regarding: * Loan and deposit ...

Adventure Credit Union

Contact Center Agent I

Dewitt, MI · On-site

$13.50 - $18.50/hr

Job Type Part-time Description Adventure Credit Union has been providing financial services to ... Answers phone, text, chat and video banking inquiries from members regarding: * Loan and deposit ...

Adventure Credit Union

Contact Center Agent I

Grand Rapids, MI · On-site

$15.50 - $21.25/hr

Job Type Part-time Description Adventure Credit Union has been providing financial services to ... Answers phone, text, chat and video banking inquiries from members regarding: * Loan and deposit ...

Adventure Credit Union

Contact Center Agent I

Grand Rapids, MI · On-site

$15.50 - $21.25/hr

We currently are looking to add a part-time Contact Center Agent to the Adventure Team! The primary ... Answers phone, text, chat and video banking inquiries from members regarding: * Loan and deposit ...

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All JobsChat Agent JobsPart Time Chat Agent JobsPart Time Chat Agent Jobs in Michigan

Part Time Chat Agent information

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How much do part time chat agent jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for part time chat agent in Michigan is $14.94, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $16.78 per hour, depending on experience, location, and employer.

How much do part time chat agents get paid?

Part-time chat agents typically earn between $10 and $20 per hour, depending on the company, experience, and location. Some roles may also offer performance-based bonuses or incentives, and proficiency with chat tools and customer service skills can influence pay rates.

What is a part time chat agent?

A Part Time Chat Agent is responsible for handling customer inquiries, providing support, and assisting users via online chat. This role typically involves responding to messages in real time, resolving customer concerns, and ensuring a positive user experience. The position is often remote and requires strong communication skills, quick problem-solving abilities, and familiarity with company products or services. Hours are usually flexible, making it a suitable option for students or individuals seeking supplemental income.

What does a part time chat agent do?

As a Part Time Chat Agent, your day usually involves assisting customers through live chat, answering product or service inquiries, resolving issues, and escalating complex concerns to supervisors when needed. You’ll often work independently but may collaborate with teammates or other departments to ensure customer needs are met promptly and accurately. Schedules are typically flexible to accommodate part-time hours, with shifts often covering peak customer activity periods, such as evenings or weekends. This role offers a fast-paced environment and the opportunity to sharpen your communication and technical skills while helping customers in real time.

What skills and qualifications are needed to be a part time chat agent?

To thrive as a Part Time Chat Agent, you need strong written communication skills, proficiency in typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and troubleshooting tools is typically expected. Excellent problem-solving abilities, patience, and a positive attitude help agents stand out in customer interactions. These skills are crucial for efficiently resolving customer inquiries and ensuring a high level of customer satisfaction in a fast-paced online environment.

How do you become a part time chat agent?

To become a part-time chat agent, you typically need to have good communication skills, basic computer proficiency, and sometimes prior customer service experience. Many companies require applicants to complete an online application and may conduct a skills assessment or interview. Flexibility in scheduling and familiarity with chat platforms or customer support tools are also beneficial.
What are the most commonly searched types of Chat Agent jobs in Michigan? The most popular types of Chat Agent jobs in Michigan are:
What are popular job titles related to Part Time Chat Agent jobs in Michigan? For Part Time Chat Agent jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Part Time Chat Agent jobs in Michigan look for? The top searched job categories for Part Time Chat Agent jobs in Michigan are:
What cities in Michigan are hiring for Part Time Chat Agent jobs? Cities in Michigan with the most Part Time Chat Agent job openings:
Part Time Chat Agent jobs near you
Infographic showing various Part Time Chat Agent job openings in Michigan as of August 2026, with employment types broken down into 100% Part Time. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $31,085 per year, or $14.9 per hour.

Contact Center Agent I

Adventure Credit Union

Grand Rapids, MI • On-site

$15.50 - $21.25/hr

Part-time

Posted 24 days ago

Job description

Description

Adventure Credit Union has been providing financial services to their members for over 80 years and are continuing to grow to meet their members changing needs. As one of the Best & Brightest Companies To Work For In The Nation, we strive to recruit and retain ambitious and talented individuals by continuous development, support, and appreciation. We currently are looking to add a part-time Contact Center Agent to the Adventure Team!

The primary purpose of this position is to provide superior member service while engaging with our membership through our in-bound Contact Center. The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a service culture consistent with the credit unions' mission, vision, core beliefs and goal of being a Trusted Financial Guide.

Responsibilities include, but not limited to:

  • Answers phone, text, chat and video banking inquiries from members regarding:
  • Loan and deposit services.
  • Products and account information.
  • The operation, benefits, and access of several digital features Adventure offers.
  • Troubleshoots inquiries and provides solutions for all accounts and services. Quotes interest rates, completes transfer requests, outgoing wire transfers, withdrawals, stop payments, etc. Orders checks, processes statement and check copy requests and properly assesses fees. Opens and redeems certificates of deposit, etc.
  • Actively uses Sales and Service skills to cross-sell credit union products and services by matching member needs to product benefits. Educates members on making the most effective use of services by explaining features and benefits.
  • Responsible for tracking cross sales and achieving set goals for Contact Center Agent.
  • Responsible for accuracy, follow-up and maintenance on all types of accounts using the core computer system. 
  • Records payments by phone requests, documents phone call and assesses appropriate fees.
  • Processes all address change forms and performs Address Analysis according to Red Flag Policy on all systems.
  • Is primary technical support for all for members and employees for Online Banking, BILLPAY, Multifactor issues and many other programs used by the staff at Adventure CU. 
  • Provides assistance by troubleshooting, researching and responding to member inquiries/concerns within authority. Approves and processes fee refunds.  
  • Processes return mail, assess appropriate fees and performs other side jobs as assigned. 
  • Understands and complies with all regulatory compliance polices. Follows established credit union policies and procedures.
  • Maintains a working knowledge of all Adventure Credit Union products and services.
  • Maintains the highest level of confidentiality to ensure all member information is protected and secure. Ensures that security procedures are followed.

Requirements

Job Requirements

  • High school diploma or equivalent.
  • One (1) to Three (3) years related experience in a customer/member service environment.
  • Strong sales skills.
  • Clearly, effectively and professionally communicate with coworkers, members, vendors and business partners, both verbally and in writing.
  • Strong understanding of online and mobile technologies.
  • Excellent typing and computer skills, including in-house email and core systems.
  • Bilingual is a plus!

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