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Assistant Live Chat Agent Jobs in Michigan (NOW HIRING)

Role Description This is a full-time remote role for a Live Chat Agent / Messaging Specialist. In this position, the specialist responds to customer inquiries via live chat and messaging platforms ...

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

Customer Service Agent At Sharpcontra, we are committed to providing exceptional customer service ... Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

We are currently seeking a Customer Service Agent to join our growing team in Detroit. The ideal ... Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

We are currently seeking a Customer Service Agent to join our growing team in Detroit. The ideal ... Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner

Answer and manage inbound customer phone calls, emails, and live chat inquiries in a professional ... * Assist with duties as assigned. Qualifications * Minimum 1 year customer service, call center ...

Customer Support Agent

Holland, MI · On-site

$18 - $20/hr

Answer and manage inbound customer phone calls, emails, and live chat inquiries in a professional ... * Assist with duties as assigned. Qualifications * Minimum 1 year customer service, call center ...

... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...

... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...

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Assistant Live Chat Agent information

See Michigan salary details

$7

$15

$23

How much do assistant live chat agent jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for assistant live chat agent in Michigan is $15.96, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $18.85 per hour, depending on experience, location, and employer.

What is the difference between Assistant Live Chat Agent vs Customer Service Representative?

AspectAssistant Live Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline, remote, or call center settingsCall centers, retail, or office settings
Job FocusHandling live chat inquiries, providing quick supportHandling phone, email, or in-person customer interactions
Common UsageOnline retail, tech support, service industriesRetail, telecom, banking, and service sectors

The Assistant Live Chat Agent primarily manages online chat inquiries, offering quick support in digital environments. Customer Service Representatives handle a broader range of customer interactions via phone, email, or in person. While both roles require strong communication skills and basic computer knowledge, the Assistant Live Chat Agent focuses on real-time online support, making it ideal for digital-first companies.

What are the most commonly searched types of Live Chat Agent jobs in Michigan?

The most popular types of Live Chat Agent jobs in Michigan are:

What are popular job titles related to Assistant Live Chat Agent jobs in Michigan?

For Assistant Live Chat Agent jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Assistant Live Chat Agent jobs in Michigan look for?

The top searched job categories for Assistant Live Chat Agent jobs in Michigan are:

What cities in Michigan are hiring for Assistant Live Chat Agent jobs?

Cities in Michigan with the most Assistant Live Chat Agent job openings:

Infographic showing various Assistant Live Chat Agent job openings in Michigan as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $33,188 per year, or $16 per hour.

Live Chat Agent / Messaging Specialist

DigiBoard GmbH

On-site

Other

Posted 8 days ago


Job description

Company Description DigiBoard GmbH is a technology-driven company focused on delivering efficient, customer-centric digital solutions for businesses. The organization values innovation, clear communication, and reliable service, creating tools that help clients manage their online presence and customer interactions more effectively. DigiBoard GmbH promotes a collaborative environment where team members can contribute ideas and grow their skills in a modern, remote-friendly setting. The company is committed to professionalism, data privacy, and continuous improvement in its products and services.
Role Description This is a full-time remote role for a Live Chat Agent / Messaging Specialist. In this position, the specialist responds to customer inquiries via live chat and messaging platforms, providing accurate information, troubleshooting issues, and escalating complex cases to the appropriate teams. The role involves managing multiple conversations at once, maintaining a courteous and professional tone, and following established workflows and knowledge base resources. The specialist documents interactions, updates customer records, and collaborates with colleagues to improve responses, FAQs, and digital support processes. The role also requires adherence to performance metrics such as response time, resolution rate, and customer satisfaction.
Qualifications
  • Strong written communication skills, including clear, concise, and empathetic messaging in English.
  • Ability to manage multiple chat conversations simultaneously while maintaining accuracy and professionalism.
  • Comfort with digital tools, customer support platforms, and basic troubleshooting in web or app environments.
  • Attention to detail in documenting interactions and following standardized procedures and scripts.
  • Customer-oriented mindset with proven problem-solving skills and resilience under time pressure.
  • Ability to work independently in a remote setting and collaborate effectively with a distributed team.
  • Willingness to learn company products, policies, and workflows; prior experience in customer support or live chat is an advantage.
  • Reliable internet connection, appropriate remote work setup, and flexibility to work assigned shifts.